Mathieu,
You are correct. Set your recipients template in Prepare. Make sure
you put a return 1; in the Cleanup Action.
Kenn
LBNL
On 12/17/2009 11:28 AM, Mathieu Longtin wrote:
I'm trying to have a scrip that will get the recipients of a ticket
from another source, at creation time.
If I
I'm trying to have a scrip that will get the recipients of a ticket from
another source, at creation time.
If I assign the recipients in the action section of the scrip, they don't
receive any email, because the notify action gathers the recipient during
prepare.
Should I set the recipients in
