AW: Re: [rt-users] RT bottlenecks
Hi matthew,
Me too, if you have something, pls share.
Does anyone have something to cleanly monitor the rt performance? Response
times etc? We are using a scrip at this moment which does a wget and this pain
in the ass.
Any idea is welcome
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: Mathew [EMAIL PROTECTED]
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Sep 28 17:51:30 2007
Subject: Re: [rt-users] RT bottlenecks
Matthew;
If you have any benchmarking techniques , can you share them please I'll
be interested in how to monitor RT activities.
Regards;
Roy
Mathew wrote:
Version 3.6.1 actually. I'll give it a try though and see what happens.
I know there is a benchmarking method that was explained in the RT
training I attended so I'll look in my documentation and see what I find
for that.
Keep up with my goings on at http://theillien.blogspot.com
Roy El-Hames wrote:
Matthew;
What version of RT are you using?
With 3.6.1, I noticed slowness with transaction custom fields queries,
if you do not use them try and comment out the following lines from
html/Ticket/Elements/ShowTransaction
%# if ($Transaction-CustomFieldValues-Count) {
%# /Elements/ShowCustomFields, Object = $Transaction
%#}
You may find tickets display quicker --but again do this if you do not
use Transaction CF's--
Regards;
Roy
Mathew wrote:
I've been informed that some are beginning to complain about the speed
of RT when it comes to loading tickets that contain attachments. This
has led to the question of distributed computing in the way of load
balancing. I'd like to avoid moving in this direction with RT as we
don't have the need for it. Our user base is small as is our ticket
count.
It would seem that most of the bottleneck comes from actually loading
the page. I've found that tickets with numerous transactions (exact
number not known) tend to be slow to load even without attachments.
How should I go about pinpointing the bottleneck so I can find a
solution that won't require a major tech refresh?
Mathew
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AW: Re: AW: Re: [rt-users] RT bottlenecks
Yes we too, how do you do this exactly?
Torsten
-Original Message-
From: Kobus Bensch NF [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm
CC: [EMAIL PROTECTED] [EMAIL PROTECTED]; [EMAIL PROTECTED] [EMAIL
PROTECTED]; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Sep 28 21:29:06 2007
Subject: Re: AW: Re: [rt-users] RT bottlenecks
Hi
I use Nagios and Cacti to monitor RT and the box
Ham MI-ID, Torsten Brumm wrote:
Hi matthew,
Me too, if you have something, pls share.
Does anyone have something to cleanly monitor the rt performance?
Response times etc? We are using a scrip at this moment which does a wget and
this pain in the ass.
Any idea is welcome
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
To: Mathew [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Sent: Fri Sep 28 17:51:30 2007
Subject: Re: [rt-users] RT bottlenecks
Matthew;
If you have any benchmarking techniques , can you share them please I'll
be interested in how to monitor RT activities.
Regards;
Roy
Mathew wrote:
Version 3.6.1 actually. I'll give it a try though and see what
happens.
I know there is a benchmarking method that was explained in the RT
training I attended so I'll look in my documentation and see what I
find
for that.
Keep up with my goings on at http://theillien.blogspot.com
Roy El-Hames wrote:
Matthew;
What version of RT are you using?
With 3.6.1, I noticed slowness with transaction custom fields
queries,
if you do not use them try and comment out the following lines from
html/Ticket/Elements/ShowTransaction
%# if ($Transaction-CustomFieldValues-Count) {
%# /Elements/ShowCustomFields, Object = $Transaction
%#}
You may find tickets display quicker --but again do this if you do
not
use Transaction CF's--
Regards;
Roy
Mathew wrote:
I've been informed that some are beginning to complain about the
speed
of RT when it comes to loading tickets that contain attachments.
This
has led to the question of distributed computing in the way of load
balancing. I'd like to avoid moving in this direction with RT as we
don't have the need for it. Our user base is small as is our ticket
count.
It would seem that most of the bottleneck comes from actually
loading
the page. I've found that tickets with numerous transactions (exact
number not known) tend to be slow to load even without attachments.
How should I go about pinpointing the bottleneck so I can find a
solution that won't require a major tech refresh?
Mathew
___
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: AW: Re: [rt-users] RT bottlenecks
Hi
I use Nagios and Cacti to monitor RT and the box
Ham MI-ID, Torsten Brumm wrote:
Hi matthew,
Me too, if you have something, pls share.
Does anyone have something to cleanly monitor the rt performance?
Response times etc? We are using a scrip at this moment which does a
wget and this pain in the ass.
Any idea is welcome
Torsten
-Original Message-
From: [EMAIL PROTECTED]
[EMAIL PROTECTED]
To: Mathew [EMAIL PROTECTED]
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Sep 28 17:51:30 2007
Subject: Re: [rt-users] RT bottlenecks
Matthew;
If you have any benchmarking techniques , can you share them please I'll
be interested in how to monitor RT activities.
Regards;
Roy
Mathew wrote:
Version 3.6.1 actually. I'll give it a try though and see what happens.
I know there is a benchmarking method that was explained in the RT
training I attended so I'll look in my documentation and see what I find
for that.
Keep up with my goings on at http://theillien.blogspot.com
Roy El-Hames wrote:
Matthew;
What version of RT are you using?
With 3.6.1, I noticed slowness with transaction custom fields
queries,
if you do not use them try and comment out the following lines from
html/Ticket/Elements/ShowTransaction
%# if ($Transaction-CustomFieldValues-Count) {
%# /Elements/ShowCustomFields, Object = $Transaction
%#}
You may find tickets display quicker --but again do this if you do not
use Transaction CF's--
Regards;
Roy
Mathew wrote:
I've been informed that some are beginning to complain about the speed
of RT when it comes to loading tickets that contain attachments. This
has led to the question of distributed computing in the way of load
balancing. I'd like to avoid moving in this direction with RT as we
don't have the need for it. Our user base is small as is our ticket
count.
It would seem that most of the bottleneck comes from actually loading
the page. I've found that tickets with numerous transactions (exact
number not known) tend to be slow to load even without attachments.
How should I go about pinpointing the bottleneck so I can find a
solution that won't require a major tech refresh?
Mathew
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
AW: Re: AW: Re: AW: Re: [rt-users] RT bottlenecks
Ok,
The sql perf is fine, but the www perf, what do you monitor exactly? The apache
stats? This will bring you back only the apache information, not how rt is
working.
We do at this moment a login and ticket opening with wget and graph this in
cacti, but this is not the correct result we get, because we have the time for
login and open the ticket, a summary of two user actions
I'm searchin for a way to monitor this without the login process.
Torsten
-Original Message-
From: Kobus Bensch NF [EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm
CC: [EMAIL PROTECTED] [EMAIL PROTECTED]; [EMAIL PROTECTED] [EMAIL
PROTECTED]; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Sep 28 21:33:46 2007
Subject: Re: AW: Re: AW: Re: [rt-users] RT bottlenecks
Well it depends on what you want to monitor
we monitor the sql perf
www perf
graph this and so on
let me know specifics and i can try and help
Ham MI-ID, Torsten Brumm wrote:
Yes we too, how do you do this exactly?
Torsten
-Original Message-
From: Kobus Bensch NF [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
To: Ham MI-ID, Torsten Brumm
CC: [EMAIL PROTECTED] [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ;
[EMAIL PROTECTED] [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] ;
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Sent: Fri Sep 28 21:29:06 2007
Subject: Re: AW: Re: [rt-users] RT bottlenecks
Hi
I use Nagios and Cacti to monitor RT and the box
Ham MI-ID, Torsten Brumm wrote:
Hi matthew,
Me too, if you have something, pls share.
Does anyone have something to cleanly monitor the rt
performance? Response times etc? We are using a scrip at this moment which does
a wget and this pain in the ass.
Any idea is welcome
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED] mailto:[EMAIL
PROTECTED] mailto:[EMAIL PROTECTED]
To: Mathew [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]
CC: rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com mailto:rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Sent: Fri Sep 28 17:51:30 2007
Subject: Re: [rt-users] RT bottlenecks
Matthew;
If you have any benchmarking techniques , can you share them
please I'll
be interested in how to monitor RT activities.
Regards;
Roy
Mathew wrote:
Version 3.6.1 actually. I'll give it a try though and see
what happens.
I know there is a benchmarking method that was explained in
the RT
training I attended so I'll look in my documentation and see
what I find
for that.
Keep up with my goings on at http://theillien.blogspot.com
Roy El-Hames wrote:
Matthew;
What version of RT are you using?
With 3.6.1, I noticed slowness with transaction custom
fields queries,
if you do not use them try and comment out the following
lines from
html/Ticket/Elements/ShowTransaction
%# if ($Transaction-CustomFieldValues-Count) {
%# /Elements/ShowCustomFields, Object =
$Transaction
%#}
You may find tickets display quicker --but again do this if
you do not
use Transaction CF's--
Regards;
Roy
Mathew wrote:
I've been informed that some are beginning to complain
about the speed
of RT when it comes to loading tickets that contain
attachments. This
has led to the question of distributed computing in the way
of load
balancing. I'd like to avoid moving in this direction with
RT as we
don't have the need for it. Our user base is small as is
our ticket
count.
It would seem that most of the bottleneck comes from
actually loading
the page. I've found that tickets with numerous
transactions (exact
number not known) tend to be slow to load even without
attachments.
How should I go about pinpointing the bottleneck so I can
find a
solution that won't require
