* On 10/08/06 20:38 -0700, Sudhir Damle wrote:
| Hi All,
|
| We need to install customer facing ticketing system so that customers can
| create / check status / comment on the ticket using web interface. Once
| ticket is created our admins will work to resolve it.
|
| Checking if anybody has
these things.
Sudhir Damle
-Original Message-
From: David Smithson [mailto:[EMAIL PROTECTED]
Sent: Thursday, August 10, 2006 9:04 PM
To: Sudhir Damle; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT as customer facing ticketing system.
Hi. We're currently implementing RT
, August 10, 2006 9:04 PM
To: Sudhir Damle; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT as customer facing ticketing system.
Hi. We're currently implementing RT in this way for our customers. In
our model, each customer has their own queue, so that we can manage
permissions
Hi. We're currently implementing RT in this way for our customers. In
our model, each customer has their own queue, so that we can manage
permissions in such a way that will allow AdminCC customers to do a
minimal amount of queue management without having the ability to see
other queues. Each
