Thank you, Joe, for your answer.
That is correct and yet not, I'm afraid.
You are showing a way to check the custom fields on tickets, but I need
to get values from custom fields on ticket-transactions.
However it got me to recheck that I actually had defined the fields as
global.
In the
Hi Steve
I did try your code example with enthusiasm but still there weren't any
values.
I did notice 2 odd things (well... odd to me at least).
1) The scrip is executed in the same moment when the user press comment,
reply, etc. This is just before the ticket transaction custom fields are
regards
Brian Kjelin Olsen
Schilling A/S
-Oprindelig meddelelse-
Fra: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sendt: 6. marts 2007 02:53
Til: Brian Kjelin Olsen
Cc: rt-users@lists.bestpractical.com
Emne: Re: SV: [rt-users] I just can't figure out how to get the values
from mycustom
