Re: [rt-users] Condition scrip

Hi Eli, I was looking at the Quick ticket creation at the bottom instead of the new ticket in button at the top right. With that option I can change the requestor. Sorry for the confusion. Now I can create a scrip for the queue On create. Your information below is very helpful and I should be

[rt-users] Duplicate emails being sent out to bcc

Hi, I'm using RT 3.6.7. Our users sometimes put an internal email in the bcc when replying to a requestor. I have found that sometimes the bcc recipient receives the email twice. Looking at the history of the ticket, I see the following: # Mon Oct 27 15:31:48 2008 RT_System -

Re: [rt-users] RT::Authen::ExternalAuth question

Hi Michael, Michael Mollard wrote: I'm running 3.8.1 on a clean SLES10SP2. I've installed 3.8.1 and it's root/password account works fine. I then downloaded and installed v.06_2 of RT-Authen-ExternalAuth (to try and get ldap auth working). Before I even try and test my Ldap

[rt-users] Can't revoke superuser right for everyone on RT 3.8.1

We are refining our security needs now as we expand, and want to revoke the global superuser right for the group everyone, but RT refuses to revoke that right. I am logged in as root, and are using RT 3.8.1. Any suggestions short of going into the database to change this directly?

Re: [rt-users] Setting Ticket Owner name

[forwarding to list] Stephen, I thought that return unless defaulted to return 1 unless, but I changed it anyway. I tried your set code and that didn't work. Any other ideas? Kenn LBNL On 10/27/2008 12:44 PM, Stephen Turner wrote: Kenn, On Mon, 27 Oct 2008 15:35:40 -0400,

[rt-users] problem upgrading to 3.8.1: slow when I click on new search

Hi, I am upgrading to RT 3.8.1 on an ubuntu vm. Everything seems to be working ok except that when I click on Tickets-New Search, the response time is very slow. Other functions seem lightning fast! I am running mysql-server 5.0.51a-3ubuntu5.1. I am wondering if anyone has any tips as to

Re: [rt-users] Can't revoke superuser right for everyone on RT 3.8.1

Just made a test: granted everyone with SuperUser, then revoked it and everything went fine. I do believe that RT can refuse such operation if user has no personal SuperUser right when you're revoking global. On Tue, Oct 28, 2008 at 5:11 PM, Tim Thomas [EMAIL PROTECTED] wrote: We are refining

Re: [rt-users] problem upgrading to 3.8.1: slow when I click on new search

Is select box with owners very long? On Tue, Oct 28, 2008 at 6:18 PM, Joy Veronneau [EMAIL PROTECTED] wrote: Hi, I am upgrading to RT 3.8.1 on an ubuntu vm. Everything seems to be working ok except that when I click on Tickets-New Search, the response time is very slow. Other functions seem

Re: [rt-users] odd number of elements in hash assignment when generating RSS

Once again, many thanks. On Oct 28, 2008, at 10:06 AM, Kevin Falcone wrote: On Oct 27, 2008, at 2:53 PM, James Kyle wrote: When I click the RSS link, I receive the following error: [warning]: Odd number of elements in hash assignment at /opt/rt3/ bin/../lib/RT/Date.pm line 528.

Re: [rt-users] RT::Authen::ExternalAuth question

On Oct 28, 2008, at 5:28 AM, Terence Monteiro wrote: Hi Michael, Michael Mollard wrote: I'm running 3.8.1 on a clean SLES10SP2. I've installed 3.8.1 and it's root/password account works fine. I then downloaded and installed v.06_2 of RT-Authen-ExternalAuth (to try and get ldap auth

Re: [rt-users] Setting Ticket Owner name

Hi! 2008/10/27 Kenneth Crocker [EMAIL PROTECTED]: I thought that return unless defaulted to return 1 unless, but I changed it anyway. If you don't define a value, it is undefined. There is a special value named 'undef' in Perl just for that. It evaluates to zero on numeric comparison,

Re: [rt-users] problem upgrading to 3.8.1: slow when I click on new search

I solved this problem by checking the privileges on the configuration- queues-group rights. One group had everyone with own ticket and once I removed that, the search screen loaded as fast as any of the other screens. Joy On Oct 28, 2008, at 12:47 PM, Ruslan Zakirov wrote: Is select box

Re: [rt-users] Can't revoke superuser right for everyone on RT 3.8.1

Hmm, I have tried this with 2 log-ins including root (see attached) and no luck. Any other suggestions, or thoughts on manually revoking this in the DB? Thanks, Tim inline: Picture 6.png inline: Picture 5.png On Oct 28, 2008, at 12:43 PM, Ruslan Zakirov wrote: Just made a test:

[rt-users] RT 3.8.1 and iCal

Hi all, I upgraded our RT from 3.6.4 to 3.81. Can anyone on the list point me to a resource where I can read and understand how the new iCal feature works on 3.8.1? Many thanks in advance, Hossein -- _ _ _ _ _ _ _ Hossein Rafighi |_ _|| _ \ |_ _|| | | ||

Re: [rt-users] RT::Authen::ExternalAuth question

Please don't send me private mail, use the list. On Oct 28, 2008, at 6:43 PM, Michael Mollard wrote: Thanks for the reply. It's certainly a steep learning curve getting this all to function. I only have root (default) created in the system. I want to auto- create users then they

[rt-users] MySQL schema upgrade recipe for 3.6.1-3.8.1

Spurred on by Jesse's excellent class last week, I'm upgrading to 3.8.1, and wanted to report the issues I found with the schema upgrade script. I managed to solve most of the stumbling blocks, and I document them here for others. Here was my procedure (working on a test sandbox...obviously):

[rt-users] RT 3.8.1 Problem with Select One Value category selection on IE7

I have been trying to work with categoies for a select one value custom field. I have two categories configured, each with multiple options. When editing the custom fields in Firefox the options for the category not selected are hidden from view. However loading RT in IE7 I see all options for