Hi,
I would very much appreciate a way of avoiding line breaks in certain Columns
in a RT Search result. Specifically columns like Created Relative often break
like
17 hours
ago
... or in German ...
vor 17
Stunden
This looks like this:
Hi all
Does anybody know if there is a way to increase the size of a textbox for a
custom field. It seems to default to about 25, and wont budge if you try to
override that by adding a size= flag to the html
eg
input type=text class=text
Hi Torsten,
try this:
my $DUEDATE = $self-TicketObj-FirstCustomFieldValue('Date');
my $DUETIME = $self-TicketObj-FirstCustomFieldValue('Time');
my $DUE = $DUEDATE. .$DUETIME;
my $DATE = RT::Date-new( $session{'CurrentUser'} );
$DATE-Set(
Format = 'unknown',
Value = $DUE,
Timezone =
Hi
Please ignore my last, fat fingers I fear, added an extra -
apols
Garry
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Hi Everybody,
Im a new user of RT / RTFM, I looking for a way to specify for one ticket
that we don't want to send a mail to requestor.
I can see options in scrip #10 but i think it 's not the good way.
Can someone help me for this problem ?
Thanks in advance,
Regards.
(sorry for my poor
We do Kenneth, but most tickets don't have many file attachments, so I assume
that's not an issue?
Cheers,
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 29 Jun 2010, at 17:54, Kenneth Crocker wrote:
Justin,
I
Thanks a lot for this response Kim.
r.e. the joins without indexes. How can we work out which indexes we need? I'd
have thought this would cause slow queries but we're not seeing any...
We're trying to tune on our test server before making any changes to live,
however the hardware etc is
I'd heard of this before and thought I'd removed them. Just checked on live and
they're still there.
However removing them seems to have made no difference. Still taking 20+seconds
for a ticket with 130 comments/replies (+ other status changes etc).
Cheers,
Justin
Hi Chris,
this i already tried. The problem is more that the timezone offset is only
for display, not for calculation used (so far i figured already) and i have
really no idea how to fix it. one possible way could be:
1. If a user is entering this fields, check the users timezone and use the
Hi Torsten,
normally you don't need to worry about timezones in date calculations.
You should always normalize all dates to UTC and then do the calculations.
May you can give an example of you date calculations?
Chris
Am 01.07.2010 14:10, schrieb Torsten Brumm:
Hi Chris,
this i already
Hi Roy,
We've logged the SQL statements on the test server - virtually every query is
.000s of a second. Yet the ticket we're using on there still takes 12s to
render.
So the queries seem ok. However I know that having a huge ticket in a small DB
is much faster (say 2s). So it *seems* to be
On Thu, Jul 01, 2010 at 02:30:56PM +0100, Justin Hayes wrote:
Hi Roy,
We've logged the SQL statements on the test server - virtually every query is
.000s of a second. Yet the ticket we're using on there still takes 12s to
render.
So the queries seem ok. However I know that having a huge
Have you read next links? Maybe you could be good for your server.
http://wiki.bestpractical.com/view/PerformanceTuning
http://wiki.bestpractical.com/view/CleanupSessions
Good luck!
Hi Roy,
We've logged the SQL statements on the test server - virtually every
query is .000s of a second. Yet
Thanks Alberto. Will look at those as well.
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 1 Jul 2010, at 14:42, Alberto Villanueva wrote:
Have you read next links? Maybe you could be good for your server.
On Tue, Jun 29, 2010 at 04:10:01PM -0500, Mark Jenks wrote:
I have RTFM 2.4.2 installed and seems to be mostly working correctly. But
I can't finish
setting it up to see.
I don't have a place to put comments into the FAQ, so the notes that I
found was to create a
custom
On Wed, Jun 30, 2010 at 04:48:34PM +0200, Joop van de Wege wrote:
This one is simpler might help since it doesn't include the problem
module. Further do you have the latest of Apache::DBI installed? If
my memory is correct I had problems that make testdeps didn't detect
if I had it installed.
Hi.
I think you want to construct date object using user who set those cfs and
use timezone user. SetDue method has no diff between 3.6 and 3.8, it takes
ISO in utc.
01.07.2010 16:11 пользователь Torsten Brumm torsten.br...@googlemail.com
написал:
Hi Chris,
this i already tried. The problem is
To list,
I have a couple questions about how ?? works. When I read about it in
RT_Config.pm I do not get a clear understanding of what addresses it is
talking about.
C$RTAddressRegexp is used to make sure RT doesn't add itself as a ticket
CC if
the setting above is enabled. It is important
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