Hi,
We are using RT3.6.3 as one of our internal project for request tracking.
However we are facing many many many performance issues.
We have our Rt database filled like any thing with live request. So the
result is our ticket page opens very slow. Sometimes it takes about 3-4 min
in
Hello,
can someone explain the different between the Ticket State new and
open ?
Thank you
Greetings from Germany
Ingo von Itter
___
Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH Co. KG
AG Düsseldorf HRA
On Tue, Sep 07, 2010 at 11:37:25AM +0530, Jyoti Sahu wrote:
Hi,
Hi,
We are using RT3.6.3 as one of our internal project for request tracking.
Upgrading this to latest version will give you better performances.
Especially if you have many queues.
FYI latest RT is 3.8.8.
However we
Thanks Jeffrey. We're already using UseSQLForACLChecks and don't use web
external auth. Tried the combination you've given though and unfortunately no
difference :(
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010, at
Tried Centos last night, and no difference at all.
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 6 Sep 2010, at 20:49, Justin Hayes wrote:
Hi Ruslan,
Sorry looks like I shrunk the image too much. The thing I find odd is
I *think* we're just CPU bound. Roy's webservers are 3.6ghz so quite a bit
faster than ours. We're going to try it on a faster server and that should drop
our times. Guess we just wanted to explore all avenues before throwing hardware
at the problem.
Justin
Peter Murfitt wrote / napísal(a):
I think this is very similar to what Justin was saying a couple of weeks ago:
http://lists.bestpractical.com/pipermail/rt-users/2010-July/065538.html
Though it looked like that bug was fixed by 3.8.8
I have same problem, and I am on 3.8.8. Any idea how
Hi Justin,
just found this threat, sounds interessting.
What i read so far: You have 1 quad core system with 8GB RAM, running both
WEB and DB, correct?
Think you should follow Raed's hints first to log the queries generated with
RT
In terms of debug; if you have not done this yet enable
Thanks Torsten. Will have a look at some of those suggestions. We'd ruled the
DB out as we couldn't find an slow ones in the logs, and also because we tried
a totally fresh DB with only 1 ticket in it, and it was still slow. But it
might just be lots of tiny queries so we'll have another look
Are you running mod_perl2, FastCGI or FCGID?
2010/9/7 Justin Hayes justin.ha...@openbet.com
Thanks Torsten. Will have a look at some of those suggestions. We'd ruled
the DB out as we couldn't find an slow ones in the logs, and also because we
tried a totally fresh DB with only 1 ticket in it,
Well we've captured the time for all the queries run for our long ticket (which
takes ~20secs to generate).
Total query time is 0.871493s
So it's not the DB.
Justin
-
Justin Hayes
OpenBet Support Manager
justin.ha...@openbet.com
On 7 Sep 2010,
OK, now we know, it is not the DB, have you used firebug to check which part
of the page takes long?
There is a nice addon from BPS to track the page memory used for each
request inside github, possible a good point to look next.
The time you messured are taken with firefox, Internet explorer?
On 6 Sep 2010, at 5:54 pm, rt-users-requ...@lists.bestpractical.com wrote:
So far we've tried installing RT on different hardware, both 32 and 64bit
versions of linux. RT is still very slow for long tickets. All the time is
taken up by the perl/apache process maxing out a core of CPU.
Hi,
We have just installed 3.8.8 version of RT.
However we are facing some problem related to designing. The page looks
proper but without proper css
Can anybody suggest how this can be solved?
Is some perl module is required to be installed?
Regards,
Jyoti Sahu
RT Training
Hi Justin,
just created inside a RT Test VM (slow one with 500mb ram) a single ticket
with around 60 replies and some comments. Tested the speed with different
users
1. root user to open this ticket: around 26 sec - 870 single sql queries in
around 4 sec! (Queries: http://pastebin.com/7Yekfx2Y)
On Tue, Sep 07, 2010 at 05:02:49PM +0530, Jyoti Sahu wrote:
Hi,
We have just installed 3.8.8 version of RT.
However we are facing some problem related to designing. The page looks
proper but without proper css
Can anybody suggest how this can be solved?
Yes, the TimeWorkedReport does have the option to show time worked per user per
ticket. I can't remember if I coded it to be the default presentation or not,
but it's documented on that wiki page IIRC.
-Fran
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
Not that I'm aware of but I did write an RT extension that makes it
easy to compare queue rights side-by-side and assign them to specific
users and groups.
http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm
On Sun, Sep 5, 2010 at 12:28 PM, John Alberts
Thank you. That helps.
On 09/07/2010 10:21 AM, Todd Chapman wrote:
Not that I'm aware of but I did write an RT extension that makes it
easy to compare queue rights side-by-side and assign them to specific
users and groups.
Hi Tim,
You might want to send your patch to the RT devel list. I would be
interested to see what others, including the BP people have to say about it.
~Jason
On 09/07/2010 07:24 AM, Tim Cutts wrote:
On 6 Sep 2010, at 5:54 pm, rt-users-requ...@lists.bestpractical.com wrote:
So far
On 9/1/2010 4:40 PM, Jeff Blaine wrote:
Is there any way to prioritize Scrips? Or perhaps someone
can suggest something else based on the following?
So, no? :)
I'm doing something in Scrip 1 that may alter custom field X
(employee numbers).
Scrip 2 which is in place and working fine
Hello,
I have a ticket with some Custom Fields.
I wrote a scrip and i need to read the Custom Fields values,
but i don't find the command.
For example, if i have a CF myCF(combobox) with values ( red, orange, green),
and user select a value ( red )
What command on my script i can use to get
Jeff,
Alphabetically. For those with the same name/function, I put numbers in
front, like 1a or 1b. Also, be sure to set the stage to TransactionBatch.
Kenn
LBNL
On Tue, Sep 7, 2010 at 8:38 AM, Jeff Blaine jbla...@kickflop.net wrote:
On 9/1/2010 4:40 PM, Jeff Blaine wrote:
Is there any way
Marco,
Try $Ticket-FirstCustomFieldValue('Name of CF') for templates and
$self-TicketObj-FirstCustomFieldValue('Name of CF') for scrips.
I believe there is an example in the book.
Kenn
LBNL
On Tue, Sep 7, 2010 at 8:51 AM, marco.deso...@billag.com wrote:
Hello,
I have a ticket with some
Gabriel,
Try removing the group 'rt'. Then use filter to accept a broader range of
LDAP users (we use division codes). Then you can use the autocreate
Privileged setting. That way anyone who passes the LDAP test will be
autocreated as Privileged users. that's my best guess.
Kenn
LBNL
On Mon,
Bump
From: Mike Brady
Sent: Friday, 3 September 2010 11:21 a.m.
To: 'rt-users@lists.bestpractical.com'
Subject: What formatting is available for RTFM Wiki Format?
I have just been setting up RTFM in our test environment and am confused
about the formatting of articles.
The
Hi all,
We're using RT 3.6.7 and would like to know what is the latest version
of PostgreSQL this is known to work with?
This wasn't a detail I could find on the wiki.
Thanks in advance you for your responses.
Regards,
--
Cliff Flood
System Administrator
+1 416 673 4151
RT Training in
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