Yes, the TimeWorkedReport does have the option to show time worked per user per ticket. I can't remember if I coded it to be the default presentation or not, but it's documented on that wiki page IIRC.
-Fran > -----Original Message----- > From: [email protected] [mailto:rt-users- > [email protected]] On Behalf Of Johan Sjöberg > Sent: Thursday, September 02, 2010 3:57 PM > To: [email protected] > Subject: Re: [rt-users] Report on time worked per user > > I think that this is what you want. > > http://wiki.bestpractical.com/view/TimeWorkedReport > > /Johan > > -----Original Message----- > From: [email protected] [mailto:rt-users- > [email protected]] On Behalf Of Ian Rowland > Sent: den 2 september 2010 22:45 > To: [email protected] > Subject: [rt-users] Report on time worked per user > > Hi folks > > I'd like to pull a report on time worked per user on a ticket, at > present I am pulling a report on resolved, then go into each ticket to > see how much time was spent per user on a ticket. > > Is there a way to report on time spent per user on a ticket? > > Example: > > Ticket ID Subject Total Time Spent Time User A Time User B > etc > 2223 Ian cannot print 30 15 15 etc > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this > year -- Learn how to get the most out of RT! > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
