Re: [rt-users] Content searching takes a long time and runs multiple queries

2010-12-08 Thread Justin Hayes
Hmm we were looking at sphinx. Would you suggest plugging that in rather than migrating to postgres (which we're also familiar with)? Justin - Justin Hayes OpenBet Support Manager justin.ha...@openbet.com On 7 Dec 2010, at 19:40, Kenneth Marshall

Re: [rt-users] rt startup

2010-12-08 Thread Evgeny OpenMsk
cat /opt/rt3/etc/RT_SiteConfig.pm Set( $rtname, 'city.local'); #Set(@Plugins, qw(RT::Authen::ExternalAuth)); Set($WebBaseURL , 'http://rt.city.local'); Set( $WebPath , ''); Set($DataBaseType , 'mysql'); Set($DatabaseHost , 'localhost'); Set($DatabaseRTHost , 'localhost'); Set($DatabaseName

Re: [rt-users] Content searching takes a long time and runs multiple queries

2010-12-08 Thread Kenneth Marshall
Given that you are familiar with PostgreSQL already, I would use it because the current versions of RT support the fulltext indexing already and you have fewer moving pieces. If you are already running the 4.9.x series, then you could certainly test the sphinx integration. Cheers, Ken On Wed,

Re: [rt-users] callback for Search/Simple.html not working on freebsd

2010-12-08 Thread Kenneth Marshall
On Wed, Dec 08, 2010 at 10:44:51AM +0300, alexander lunev wrote: 07.12.2010 17:51, Kenneth Marshall ??: Not to discourage you, but it is really better to not default to search resolved tickets. That number will grow without bound and eventually kill your performance. Also, how will you

Re: [rt-users] callback for Search/Simple.html not working on freebsd

2010-12-08 Thread alexander lunev
08.12.2010 16:58, Kenneth Marshall пишет: I _need_ to search resolved tickets, and in simple search they're not searching. Besides, this is my first try to make callbacks work, and i'm planning to further customize RT for my needs, and i want to understand why it is not working at all? All

Re: [rt-users] callback for Search/Simple.html not working on freebsd

2010-12-08 Thread Kenneth Marshall
On Wed, Dec 08, 2010 at 05:05:02PM +0300, alexander lunev wrote: 08.12.2010 16:58, Kenneth Marshall ??: I _need_ to search resolved tickets, and in simple search they're not searching. Besides, this is my first try to make callbacks work, and i'm planning to further customize RT for my

Re: [rt-users] Content searching takes a long time and runs multiple queries

2010-12-08 Thread Justin Hayes
I hadn't actually realised it was possible to get hold of 4.9, though if that's beta I guess I'd want to wait. Postgres might be the way to go then. Will have to look into how difficult a migration would be. http://requesttracker.wikia.com/wiki/PostgreSQLFullText Is that the relevant wiki

Re: [rt-users] Content searching takes a long time and runs multiple queries

2010-12-08 Thread Jesse Vincent
On Wed 8.Dec'10 at 16:31:11 +, Justin Hayes wrote: I hadn't actually realised it was possible to get hold of 4.9, though if that's beta I guess I'd want to wait. 3.9. And we're aiming for a release candidate by 12/25. You can download test builds from

Re: [rt-users] Which files to edit to change how tickets are displayed?

2010-12-08 Thread Jesse Vincent
On Mon 6.Dec'10 at 17:28:41 -0800, Gary Greene wrote: I'm aiming at hiding the quoted replies in tickets (a la Gmail with the ajax-y collapsible div). Which files would I need to modify? We have an extension to do this that we're working to get released. (And it's already built in to 4.0)

Re: [rt-users] AddCustomFieldValue with user as creator

2010-12-08 Thread Anton Smirnov
Ruslan, thanks a lot. It works perfect!

Re: [rt-users] Content searching takes a long time and runs multiple queries

2010-12-08 Thread Justin Hayes
I was about to say that should have been 3.9 :) Been a while since I checked out bestpractical.com. Just saw the post about the dev release, and looks like things are going well which is great news. The only downside is the time needed to migrate to postgres, and then the time it's going to

Re: [rt-users] Content searching takes a long time and runs multiple queries

2010-12-08 Thread Jesse Vincent
On Wed 8.Dec'10 at 16:44:57 +, Justin Hayes wrote: I was about to say that should have been 3.9 :) Been a while since I checked out bestpractical.com. Just saw the post about the dev release, and looks like things are going well which is great news. The only downside is the time

Re: [rt-users] Which files to edit to change how tickets are displayed?

2010-12-08 Thread Gary Greene
On 8/12/10 8:38 AM, Jesse Vincent je...@bestpractical.com wrote: On Mon 6.Dec'10 at 17:28:41 -0800, Gary Greene wrote: I'm aiming at hiding the quoted replies in tickets (a la Gmail with the ajax-y collapsible div). Which files would I need to modify? We have an extension to do this that

[rt-users] Comment/reply not being recorded

2010-12-08 Thread Darin Perusich
Hello All, I'm seeing some strange behavior with one of the my tickets in RT. When I add a comment or reply the message doesn't show up in the history yet email is sent out. The last message in the history is an error, see below, but nothing shows up after it. It doesn't matter if I comment/reply

[rt-users] How to setup holidays in RT::Extension:SLA - ServiceBusinessHours?

2010-12-08 Thread Rithy R
I beg for your help... Regards,Rithy From: rithy4u...@hotmail.com To: rt-users@lists.bestpractical.com Date: Tue, 7 Dec 2010 05:12:15 + Subject: Re: [rt-users] RT 3.8.7 + SLA 0.03 + RTFM 2.4.2 - How to setup holidays in ServiceBusinessHours? Please kindly help out...