Dnia 2012-01-11, śro o godzinie 17:50 -0500, David Hollinger pisze:
(cut)
my $ticketPriority = $self-TicketObj-Priority;
if($ticketPriority == 0) {
my $SLA = '24';
}
elsif($ticketPriority == 25) {
my $SLA = '8';
}
elsif($ticketPriority == 50) {
I've installed RT-Extension-QuickDelete, added it to RT_SiteConfig.pm and
restarted Apache, but it doesn't appear. Do I need to do anything else? If
not, where's it hiding :)
Kevin Falcone-2 wrote:
You appear to want to RT-Extension-QuickDelete extension.
I assume you had it installed in
First, there is an at-users group available at Google Group, link below. It's
doesn't see as much traffic as the RT list but it's another resource.
http://groups.google.com/group/at-users
mailto:at-us...@googlegroups.com
On 01/11/2012 05:21 PM, Susan McClure wrote:
I have a similar
Hi, here's a quick hack that should allow unprivileged users to use the Simple
Search page.
First copy 3 files as follows:
# mkdir -p /your/rt/location/local/html/SelfService/Search
# mkdir /your/rt/location/local/html/Elements
# cp
/your/rt/location/share/html/Search/Simple.html
you probably need to clear mason cache before restarting apache
rm -rf /opt/rt3/var/mason_data/obj
Raphaël MOUNEYRES
martinmoore mart...@it-helps.co.uk
Envoyé par : rt-users-boun...@lists.bestpractical.com
12/01/2012 12:45
A
rt-users@lists.bestpractical.com
cc
Objet
Re: [rt-users] No
I didn't have that dir for mason, so did
rm -rf /var/cache/request-tracker3.8/mason_data/obj
which appears to be the directory on my server.
Now restarting apache2 gives the following, which is hopefully a simple path
issue, but not to me:
[error] Can't locate Extension/QuickDelete.pm in
Tarek,
I already tried migrate from Mysql 5.1 to postgreSQL 9.1 but I had some
problems quith some charset. Some records in Attachments table (from users that
send an email in 8859-1) don't get converted to utf8 and I get the strange
character with letter I with acute, like í looking to Â
We are using v.1.6.1
-Original Message-
From: Luciano Ernesto da Silva [mailto:luci...@cpd.ufrgs.br]
Sent: Thursday, January 12, 2012 8:47 AM
To: gekkoman; Poulter, Dale; rt-users@lists.bestpractical.com
Subject: RES: Re: [rt-users] RES: Sphinx fulltext index v4.0.4
Tarek,
I already
On Thu, Jan 12, 2012 at 06:26:11AM -0800, martinmoore wrote:
I didn't have that dir for mason, so did
rm -rf /var/cache/request-tracker3.8/mason_data/obj
which appears to be the directory on my server.
Now restarting apache2 gives the following, which is hopefully a simple path
Great - thanks Kevin.
I now have 'delete' from within the ticket view. Is it possible to have it
in the list view to allow deletion of spam without opening the ticket?
Kevin Falcone-2 wrote:
On Thu, Jan 12, 2012 at 06:26:11AM -0800, martinmoore wrote:
I didn't have that dir for mason,
On 1/12/2012 9:46 AM, Luciano Ernesto da Silva wrote:
Tarek,
I already tried migrate from Mysql 5.1 to postgreSQL 9.1 but I had
some problems quith some charset. Some records in Attachments table
(from users that send an email in 8859-1) don't get converted to utf8
and I get the strange
On Thu, Jan 12, 2012 at 08:42:31AM -0800, martinmoore wrote:
Great - thanks Kevin.
I now have 'delete' from within the ticket view. Is it possible to have it
in the list view to allow deletion of spam without opening the ticket?
Yes, the README explains how to modify your default search
Hi,
I'm having a major headache trying to get apache2 (for a clean install
of RT4.0.4, on a clean install of Debian 6.0.3) to start at boot.
If I leave the default apache site enabled, with no RT site in the
config, then apache will start at boot with no problem. If I enable
the RT site and
Did yoy run rt-fulltext-indexer with the default options, like
sphinx://localhost:3312 ?
Luciano
-Mensagem original-
De: Poulter, Dale [mailto:dale.poul...@vanderbilt.edu]
Enviada em: quinta-feira, 12 de janeiro de 2012 13:02
Para: Luciano Ernesto da Silva; gekkoman;
When you migrate to PostgreSQL, what version of RT were you using? RT 4?
Any special option on script?
Luciano
-Mensagem original-
De: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Em nome de Jeff Blaine
Enviada em: quinta-feira, 12 de
On 1/12/2012 12:54 PM, Luciano Ernesto da Silva wrote:
When you migrate to PostgreSQL, what version of RT were you using? RT 4?
Any special option on script?
We dumped our RT 3.4.4 database from MySQL 4.1 (this is the
last time we touched the old data)
We stood up a new host. It had MySQL
Thanks for your help. I'll try the script.
Luciano
-Mensagem original-
De: Jeff Blaine [mailto:jbla...@kickflop.net]
Enviada em: quinta-feira, 12 de janeiro de 2012 16:12
Para: Luciano Ernesto da Silva
Cc: rt-users@lists.bestpractical.com
Assunto: Re: RES: [rt-users] RES: Re: RES:
Hmm - added to site config as per the readme, rm mason/obj restarted apache.
It seems to have loaded, but I can't find it anywhere in the setup:
DefaultSearchResultFormat
' /rt/Ticket/Display.html?id=__id__ __id__ /TITLE:#', '
/rt/Ticket/Display.html?id=__id__ __Subject__
On Thu, Jan 12, 2012 at 11:23:51AM -0800, martinmoore wrote:
Hmm - added to site config as per the readme, rm mason/obj restarted apache.
It seems to have loaded, but I can't find it anywhere in the setup:
Where are you looking?
Click on Tickets and do a new search for id 1
If you want
Hello,
I verified my certificates, openssl says they're OK.
--Mark
Sorry, left out the -CApath flag, and this is just for illustration:
root@xxx:/var/www/servers# openssl verify -CApath /etc/ssl/certs/
/usr/share/ca-certificates/mozilla/DST_ACES_CA_X6.crt
Make sure you have Crypt::SSLeay, Net::SSL, LWP::UserAgent,
LWP::Protocol::https, and Mozilla::CA installed.
We didn't have Mozilla::CA Crypt::SSLeay installed, but still didn't
help:
rt ls -t 59
Query:Status!='resolved' and Status!='rejected'
rt: Server error: Can't connect to
I have rt4 installed manually in /opt/rt4 but when I ran dpkg I got:
www:/etc/ssl/certs# dpkg --list | grep reques
ii libapache2-mod-apreq22.08-5+b1 generic
Apache request library - Apache modu
ii libapache2-request-perl 2.08-5+b1 generic
I need Due date set to the default 24 hours when a ticket comes in and change
anytime the priority is change and/or a reply is sent, but for some reason it
only seems to work with tickets created from within RT and by reply to tickets
that were emailed in. And even then, the due date resets
Luciano,
this is probably a new thread, but I migrated to pg using the process and
script provided here
http://www.mailinglistarchive.com/html/rt-users@lists.bestpractical.com/2011-06/msg00514.html
and on mine I did not have any issues. There is an attempt at UTF-8
encoding done in this script.
pc request-tracker3.6 3.6.7-5+lenny6 Extensible trouble-ticket
tracking system
pc rt3.6-db-postgresql 3.6.7-5+lenny6 PostgreSQL database backend
for request-trac
p in first column means already marked for purging.
c in second column means configuration files from those are still present
Hi List,
Running into a problem when using articles as a reply to a request.
I have an article which contains HTML only which is stored in a Fill in one
text area CustomField.
This stores the article perfectly fine and presents it correctly when viewing
the article in a browser, however..
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