Thank you for your reply. Hovewer, it's not an option for me to notify
users via email, because it will make a lot of mess: user replies in
ticket, hist reply is not accepted (but is accepted on web-page, and later
deleted), user receives email that his comment was not accepted... I'm sure
this
Hi all,
I'm trying to configure LDAP authentication on RT3.8.14 with RT-Authen-to-0.11
ExternalAuth authentication on an ACTIVE DIRECTORY.
After having made the config RT_SiteConfig.pm, I raise the httpd.
Is it possible to disable cloning of the time worked, time estimated,
timeleft, priority, owner etc when clicking the 'create' link on a
ticket without editing the Create.html page?
I saw a patch was submitted for 3.8.x in 2009 to make this a
configurable option, but it looks like it didn't make
Am 21.09.2012 13:01, schrieb Alex Young:
Is it possible to disable cloning of the time worked, time estimated,
timeleft, priority, owner etc when clicking the 'create' link on a
ticket without editing the Create.html page?
I saw a patch was submitted for 3.8.x in 2009 to make this a
Thanks, just what I needed.
-Original Message-
From: Christian Loos [mailto:cl...@netcologne.de]
Sent: 21 September 2012 12:49
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: clone ticket- disabling cloning of some fields RT4.0.5
Am 21.09.2012 13:01, schrieb Alex Young:
On 09/20/2012 10:21 PM, Tom Robinson wrote:
1. Use a new queue for the new department, isolating administration and users
for that department to
that queue.
A very reasonable option that works Right Now without much additional
effort. Consider if the new department is going to want lots of
Thank you Kenneth. That does help. The one thing I'm struggling with is the
Time Worked. I only want to see the Time Worked for that week. For example if
I have a ticket that has 40 hours of work over two weeks, I only want Time
Worked to reflect the time put in during the week the report
