Re: [rt-users] Question about SLA module

2013-10-22 Thread Alexandre LEPREVOST
Hello Ruslan Yes after renamed it, it was working again - I was wondering if it was possible to rename it (seems not possible for the moment). For the uninstallation it's ok also :) For the second point, I don't get it even after reading the documentation - that's why I asked your help. You

Re: [rt-users] RT 4.2 on rt.easter-eggs.org

2013-10-22 Thread Richard McMahon
Excellent, this nicely showcases some of the new charting features. done, I changed the urls so please got to http://rt.easter-eggs.org/demos/, you'll find 3.8, 4.0 and 4.2 --- Prof Richard G. McMahon | Phone (office)

Re: [rt-users] RT 3.8.8: Problem with scandnavian characters in email subject

2013-10-22 Thread Arkady
In version 4.2.0 bug not resolved. Non latin characters in the subject to crash scrip prepare. Help me please. I can't use RT without scrip :( -- View this message in context:

Re: [rt-users] Writing portlets

2013-10-22 Thread Kevin Falcone
On Fri, Oct 18, 2013 at 03:26:56PM +0100, Esdras Neto wrote: Does anyone know a documentation that explains how to do that? I'm trying to follow the wiki below but that does not appear to be working: http://requesttracker.wikia.com/wiki/WritingPortlets Depending on what your portlet

Re: [rt-users] Using $AutoCreate

2013-10-22 Thread Kevin Falcone
On Fri, Oct 18, 2013 at 09:51:39PM -0400, Mathew Snyder wrote: Where can I get a list of all of the options that can be passed by $AutoCreate? Are all of the Create hash params in Users.pm what I'm looking for? It doesn't seem like they would be because I have Privileged set, but

Re: [rt-users] Can't call method Name without a package or object reference

2013-10-22 Thread Kevin Falcone
I'm replying to this question because you've asked variants on it 3 times today and I assume this is the closest to your current code. On Mon, Oct 21, 2013 at 08:53:17PM -0400, Mathew Snyder wrote: I'm trying to use RT::Queue to load up a specific queue to work with. Right now I'm keeping

Re: [rt-users] Restrictions and limitations on use of ReferrerWhitelist, RestrictReferrer, RestrictReferrer (cross-site request forgery warning message)

2013-10-22 Thread Kevin Falcone
On Mon, Oct 21, 2013 at 03:30:08PM -0700, Duncan Napier wrote: However, I am confused and frustrated by the limitations/restrictions of each of the Referrer parameters as I would like to not have the forgery warning appear for our users (who are already signed in through CAS). For example, on

Re: [rt-users] Upgraded from 4.0.7 to 4.0.17, but rt-mailgate has lost its way

2013-10-22 Thread Kevin Falcone
On Mon, Oct 21, 2013 at 12:00:34PM +0200, Sakhi Hadebe wrote: Dear All, I have upgraded succcesfully upgraded to 4.0.17, everything seems to be fine, except that RT is not receiving email tickets. nor sending automated emails to requestors. Oct 21 11:55:46 tracker

Re: [rt-users] Email attachments missing

2013-10-22 Thread Kevin Falcone
On Mon, Oct 21, 2013 at 03:38:42PM +0100, Guy Baxter wrote: I'm using RT 4.0.1 / sendmail / mysql / apache Whenever someone submits a ticket via email the attachment is not present in the ticket. I've tested files from a couple of KB to a few MB - same result. When the file is

Re: [rt-users] Question about SLA module

2013-10-22 Thread Kevin Falcone
On Fri, Oct 18, 2013 at 04:28:13PM +0200, Alexandre LEPREVOST wrote: I see what you mean but do you have a quick example of configuration file for this ? I'm not asking a full configuration file in detail, but just a very basic one (pseudo code should be enough for sure). My

Re: [rt-users] Question about SLA module

2013-10-22 Thread Alexandre LEPREVOST
Sure Kevin but not for what I want to do or do I miss something ? Kind regards / Cordialement *Alexandre Leprevost* Project Engineer / Delivery Team 4 rue de l´Abreuvoir 92 400 Courbevoie France a...@efficientip.com Tel : +33 (0)1 75 84 88 98 Fax : +33 (0)9 57 88 09 40 www.efficientip.com

Re: [rt-users] Can't call method Name without a package or object reference

2013-10-22 Thread Alex Vandiver
On Tue, 2013-10-22 at 12:55 -0400, Kevin Falcone wrote: I'm replying to this question because you've asked variants on it 3 times today and I assume this is the closest to your current code. On Mon, Oct 21, 2013 at 08:53:17PM -0400, Mathew Snyder wrote: I'm trying to use RT::Queue to

Re: [rt-users] Writing portlets

2013-10-22 Thread Esdras Neto
Thanks for that, I need to make available a http directory on that Portlet, listing the files on that for download. I really think that I have to create a new portlet... Is there any documentation about creating portlets apart from the one I mentioned? Thanks so much. Esdras 2013/10/22 Kevin

Re: [rt-users] Can't call method Name without a package or object reference

2013-10-22 Thread Mathew Snyder
Yes. I apologize. I would submit an email and then sort out the problem after working it some more. That did happen a couple times and then ended up with this one. -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better

[rt-users] RT pages without links

2013-10-22 Thread CLOSE Dave
I recently moved our copy of RT 3.8.7 from Fedora 8 to Fedora 19. I would have preferred to concurrently upgrade to the latest RT but had some problems converting the data base. So in the interest of time, I took the simpler approach of just copying the entire installation. It works, mostly.

Re: [rt-users] Can't call method Name without a package or object reference

2013-10-22 Thread Mathew Snyder
Thank you. I've added 'use RT -init;' to my code. -Mathew When you do things right, people won't be sure you've done anything at all. - God; Futurama We'll get along much better once you accept that you're wrong and neither am I. - Me On Tue, Oct 22, 2013 at 12:55 PM, Kevin Falcone

Re: [rt-users] Can't call method Name without a package or object reference

2013-10-22 Thread Mathew Snyder
If I use this: my $queue = RT::Queue-new( RT-SystemUser ); $queue = Load( 6 ); my $qName = $queue-Name; I get this: Undefined subroutine main::Load called at... I'm defining $queue as an RT::Queue object which should have the Load subroutine. Why would it be undefined? -Mathew When you do

[rt-users] Change from mysql to postgresql

2013-10-22 Thread Bryon Baker
Trying to implement full text searching not working at all with mysql. So here is my question is there a document to explain how to move my data from mysql to postgresql? Thanks. Sent via the Samsung GALAXY S®4 Active™, an ATT 4G LTE smartphone