Hello Ruslan Yes after renamed it, it was working again - I was wondering if it was possible to rename it (seems not possible for the moment).
For the uninstallation it's ok also :) For the second point, I don't get it even after reading the documentation - that's why I asked your help. You know a simple exemple with pseudo code should be "clearly" enough. It's just about open my mind on something I don't get yet. Or do you have a site with examples ? I take anything ;) Anyway, I would like to thank you for your precious help.* * Kind regards / Cordialement *Alexandre Leprevost* Project Engineer / Delivery Team 4 rue de l´Abreuvoir 92 400 Courbevoie France [email protected] Tel : +33 (0)1 75 84 88 98 Fax : +33 (0)9 57 88 09 40 www.efficientip.com 2013/10/22 Ruslan Zakirov <[email protected]> > > > > On Thu, Oct 17, 2013 at 4:26 PM, Alexandre LEPREVOST > <[email protected]>wrote: > >> Hello Ruslan >> >> I have 3 questions about the SLA module - probably something simple for >> you. >> >> - When I'm installing the SLA module, a custom field is create >> automatically - called >> SLA<http://10.0.50.118/Admin/CustomFields/Modify.html?id=1> >> I've changed it to something better for us : support SLA. After changed >> the value, the module doesn't work anymore. Should I do something in >> database ? In your documentation you say "This field is created during make >> initdb step (above) and applied globally" - Can you have an idea ? >> > > Rename it back. > > >> >> - My second point is about multiple SLA. I would like to have 2 different >> SLA - one for support, second development. Do you have any clues on how to >> perform this configuration ? To be honnest I've played with the >> configuration file and it was not so easy. I've tried to install the module >> 2 times and I see the SLA custom field 2 times, does it make sens ? >> >> > Read documentation. > > >> - Do you have an idea to uninstall the plugin ? In my job I need to >> document it (event I won't uninstall it for sure ;)) >> > > Disable the custom field, remove all scrips that mention SLA and delete > plugin's dir from local/plugins/ directory. > > > >> >> Thank you very much Ruslan and I hope to not boring you with my questions >> :) >> Kind regards / Cordialement >> >> *Alexandre Leprevost* >> Project Engineer / Delivery Team >> >> >> 4 rue de l´Abreuvoir >> 92 400 Courbevoie >> France >> [email protected] >> Tel : +33 (0)1 75 84 88 98 >> Fax : +33 (0)9 57 88 09 40 >> www.efficientip.com >> > > > > -- > Best regards, Ruslan. >
