Hi there,
We are wanting to have a scrip run on our queues which will move a ticket back
to the open state if all of its child and dependent tickets are closed
(resolved, rejected or deleted).
I have found Ruslan's scrip which opens a ticket once all of its child tickets
are closed here on
Hi all,
We're running RT on Ubuntu 8.04...so it's time to get with the times. :-) A
new CentOS server has been prepared for us. The database is actually running
on a separate machine that is newer and there isn't a plan to upgrade it at
this point.
My question...is RT 4.0.17 itself old
On Fri, 8 May 2015 14:11:08 + Beachey, Kendric
kendric.beac...@garmin.com wrote:
My question...is RT 4.0.17 itself old enough that I really ought to upgrade
it as well?
Yes. 4.0.17 has published security vulnerabilities against it
(CVE-2015-1464, CVE-2015-1165, CVE-2014-9472):
Hi,
A more immediate issue I would expect is that newer versions (not to mention
the switch from Debian to RPM based distros) of framework applications (Apache,
MySQL, PHP, Mason, Perl etc) may have compatibility issues with your older RT
installation. So yes, you may not have much choice but
As far as I can see, it is not possible to search for the resolver of a ticket.
I have a single queue with members of different groups opening and resolving
tickets. I can't seem to figure out how to figure out how many tickets Group 1
resolved vs Group 2. Is it possible to run a SQL search
On 5/8/2015 3:03 PM, Armen Tashjian wrote:
As far as I can see, it is not possible to search for the resolver of a
ticket. I have
a single queue with members of different groups opening and resolving
tickets. I can’t
seem to figure out how to figure out how many tickets Group 1 resolved
