Hi there, We are wanting to have a scrip run on our queues which will move a ticket back to the "open" state if all of its child and dependent tickets are closed (resolved, rejected or deleted).
I have found Ruslan's scrip which opens a ticket once all of its child tickets are closed here on the wiki: http://requesttracker.wikia.com/wiki/OpenTicketOnAllMemberResolve which works great. However we have tried to edit this to work on depending / dependent tickets but cannot get it working. Here is the scrip, can anyone see what we are missing? ---------------------------- # end if setting this ticket to "resolved, deleted or rejected" return 1 if ($self->TransactionObj->NewValue !~ /^(?:resolved|deleted|rejected)$/); # current ticket is a dependant of (Depended on by some parents) my $DependedOnBy = $self->TicketObj->DependedOnBy; while( my $l = $DependedOnBy->Next ) { # we can't check non local objects next unless( $l->TargetURI->IsLocal ); # if dependant ticket is not in active state then scrip can skip it next unless( $l->TargetObj->Status =~ /^(?:new|open|stalled|pending|planning|holiday)$/ ); # the dependant ticket has dependencies (current ticket is one of them) my $ds = $l->TargetObj->DependsOn(); my $flag = 0; while( my $d = $ds->Next ) { next unless( $d->BaseURI->IsLocal ); next unless( $d->BaseObj->Status =~ /^(?:new|open|stalled|pending|planning|holiday)$/ ); $flag = 1; last; } # shouldn't open dependant if some dependency is active next if( $flag ); # All dependent tickets closed - open depending ticket $l->TargetObj->SetStatus('open'); } return 1; ------------------ Once we can get this scrip working we would ideally like a single scrip which will check all tickets on status change to see if it has a parent or depending ticket; and then if all child or dependent tickets for its parent are closed, to reopen the parent... Any help greatly received! Jon ----------------------------------------------------- Jon Witts Director of Digital Strategy Queen Margaret's School Escrick Park York YO19 6EU Telephone: 01904 727600 Fax: 01904 728150 Website: www.queenmargarets.com This email has been processed by Smoothwall Anti-Spam - www.smoothwall.net
