[rt-users] Can values of Custom Field be based on Queue?

Hi All, I'm trying to find to way to get this requirement work. We have multiple queues in RT, like queueA, queueB, queueC. All queues are using the same Custom Field that applied to them. One of those Custom Fields is called Customer, which is using external values from a REST API. What we want

[rt-users] upgrade from 4.0.10 to 4.2.12

Hello all, I finally upgraded my RT from 4.0.10 to 4.2.12 and I'm facing some problems now. 1. When inserting an article in a ticket now I get the HTML code on it, for example this: Dear customer,The change you have requested is not possible.Thank you. If I apply the same article in the 4.0.10

Re: [rt-users] upgrade from 4.0.10 to 4.2.12

Hi Matt, Thank you for your quick response. Configuration was "Use default (yes)", I tried forcing it to Yes and still the same problem. Thank you,Charly El Lunes, 26 de octubre, 2015 18:37:02, Matt Zagrabelny escribió: On Mon, Oct 26, 2015 at 5:24 PM,

Re: [rt-users] upgrade from 4.0.10 to 4.2.12

On Mon, Oct 26, 2015 at 5:24 PM, charlyc...@yahoo.com.ar wrote: > Hello all, > > I finally upgraded my RT from 4.0.10 to 4.2.12 and I'm facing some problems > now. > > 1. When inserting an article in a ticket now I get the HTML code on it, for > example this: > > Dear

Re: [rt-users] Can values of Custom Field be based on Queue?

Am 26.10.2015 um 15:18 schrieb Matt Zagrabelny: > On Mon, Oct 26, 2015 at 2:56 AM, Chrilly Cheng wrote: >> Hi All, >> >> I'm trying to find to way to get this requirement work. >> >> We have multiple queues in RT, like queueA, queueB, queueC. All queues are >> using the same