Re: [rt-users] Help with a template

On Wed, Dec 2, 2015 at 9:35 AM, Joe Kirby wrote: > Matt > > I appreciate the suggestion however as a non-perl programmer I am not able > to transition this to my template Sure. > I was hoping to have some command that would replace this line in the > template so the child ticket

Re: [rt-users] Help with a template

Matt I appreciate the suggestion however as a non-perl programmer I am not able to transition this to my template I was hoping to have some command that would replace this line in the template so the child ticket could receive all the values from the parent as I am creating this dynamical

Re: [rt-users] [phish?] Re: Updating Ticket Status via PostgreSQL

On Wed, Dec 2, 2015 at 8:05 AM, Aaron W. Swenson wrote: > On 2015-12-01 15:58, Matt Zagrabelny wrote: >> >> Hi Aaron, >> >> I believe you can do this all in RT. >> >> On Tue, Dec 1, 2015 at 2:33 PM, Aaron W. Swenson >> wrote: >>> >>> I'm sure

[rt-users] On Create Ticket, update Custom Filed for User

Hello Everyone! I have some ticket Custom Fields for my Queue (e.g. MobilePhone).. Works Fine! I installed the Extension to scan my emails to set values of custom fields... works fine ! To set my Ticket Custom Fields, ok! But... is there a way to set another table like "Users.

Re: [rt-users] Help with a template

Thank you so much!!! This worked great I really do appreciate it. Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu > On Dec 2,

Re: [rt-users] Help with a template

Hi Joe, This is a guess - as we don't make use of creating child tickets with templates. Replace the line, "ITNM-Topic: {$Tickets{'TOP'}->CustomFieldValuesAsString('ITNM-Topic’)}" with the following: { my $cf = $Tickets{TOP}->LoadCustomFieldByIdentifier('ITNM-Topic'); my $topics =

Re: [rt-users] Help with a template

Thanks Matt When I do this ITNM-Topic: {$Tickets{'TOP'}->CustomFieldValuesAsString('ITNM-Topic’)} I still just get the first 1 in the list for the child ticket. It show fine in the parent ticket of course but is not transferring down to the child. I am on 4.2.11 I appreciate your quick

Re: [rt-users] [phish?] Re: Updating Ticket Status via PostgreSQL

On 2015-12-02 09:29, Matt Zagrabelny wrote: Perhaps the "rt" tool. I just looked at some (paper!) documentation. Here is what I see: rt edit ticket/[TICKET ID] set status=noresponse Write your ticket ids to a file, one per line. psql uses "less" to page the results - you can write the results

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

Got it, so I removed the ServerName from httpd.conf and set it back to the default of nothing set for ServerName in httpd.conf. The error you said was not serious was what triggered me to start messing with ServerName in httpd.conf so I think that was my problem there. I left ServerName set to

Re: [rt-users] Trouble/Error with Web deployment httpd/apache/mod_fcgid

Sorry clarification here" "I left ServerName set to rt-ir-sandbox.snip.snip.snip.edu and restarted httpd" What I meant to say was: "I left ServerName set to rt-ir-sandbox.snip.snip.snip.edu in my rt.conf VirtualHost and restarted httpd" -- View this message in context:

[rt-users] "rt-fulltext-indexer is already running" problem on solaris (flock)

sparc sun4v [4] patch root@z-rt4app-a: # diff rt-fulltext-indexer.org.20151202 rt-fulltext-indexer 91c91,93 < if ( !flock main::DATA, LOCK_EX | LOCK_NB ) { --- > open SELF, "+> /tmp/rt-fulltext-indexer.lock" or die ; > unless

Re: [rt-users] Updating Ticket Status via PostgreSQL

On 2015-12-01 15:58, Matt Zagrabelny wrote: Hi Aaron, I believe you can do this all in RT. On Tue, Dec 1, 2015 at 2:33 PM, Aaron W. Swenson wrote: I'm sure this has been answered by someone somewhere, but my Google-fu is not helping me. I have a few hundred