Thanks for the tip, that looks like it could be useful. I found the
problem, though: all our users had to revert their homepages to default,
even if they had never modified anything. As soon as they did, they all got
our newly modified homepage and could re-add the saved searches they still
On Fri, Oct 07, 2016 at 11:24:06AM -0400, Alex Hall wrote:
> Hello all,
> I'm kind of jumping around, both trying to update the test RT instance and
> do more with our production instance between other projects, so sorry for
> seeming to be all over the place with questions.
>
> I've been asked
On Fri, Oct 07, 2016 at 11:36:13AM -0400, Alex Hall wrote:
> Yes, that would be the ideal solution, and I would dearly love to have
> that. From what I've seen so far, and from what people have said on this
> list, it doesn't seem like RT can do that. If there's a way, I think
> everyone who works
Hello all,
I'm kind of jumping around, both trying to update the test RT instance and
do more with our production instance between other projects, so sorry for
seeming to be all over the place with questions.
I've been asked to disallow email replies (easily done) but to offer a link
in the body
Yes, that would be the ideal solution, and I would dearly love to have
that. From what I've seen so far, and from what people have said on this
list, it doesn't seem like RT can do that. If there's a way, I think
everyone who works at this company would greatly appreciate that knowledge.
I'm not
On Fri, Oct 07, 2016 at 03:53:05PM -0400, Alex Hall wrote:
> Hello list, yet again,
> We're trying to add a saved search, to let the user view owned and CC-ed
> tickets. I have the search made, and stored as a system-wide item. I have a
> dashboard with the search on it. All users can select that
Hello list, yet again,
We're trying to add a saved search, to let the user view owned and CC-ed
tickets. I have the search made, and stored as a system-wide item. I have a
dashboard with the search on it. All users can select that dashboard if
they want to. The problem is that no one is going to
1. I would like to restrict certain user to only view in Search field( in
upper right corner) but at the same time to not have ability to
administrate(not having Admincc role) tickets which are defined by it's
organization(department) name ? Such department name Requestor enters in
Mandatory
