[rt-users] custom validation on custom fields?

Hi all, I've looked through the wiki and the docs, plus on Google, but can't find anything about customizing validation. We have two custom fields which may be empty or not, but if they have a value, it has to be of the right format. Both are single-line text fields. How would I set up RT so that

Re: [rt-users] Group Rights

Ron Yacketta writes: >Are group rights Additive? We have a Group that contains other groups with >certain granted rights, we would like to give one of the included groups >the ability to mange users. > >Will RT grant all the rights allowed in the Containing group as well as >those assigned

Re: [rt-users] Randomizing / Masking Ticket Numbers / or Intelligently concatenating multiple numbers as ticket number.

Reza writes: >Thinking out of the box, a Random Number is not necessary if we can mask >it from email responses. In my specific case, I do not want non-staff >to access RT. Only support agents. > >Is some sort of ID number absolutely necessary in the subject field and >can this be removed?

Re: [rt-users] CommandByMail config

Is the command you are sending on the very first line of the message? Did you really send an email with both of those commands with the word Or between them or was that two examples? Is there anything in the log (ie. /opt/rt4/var/log/rt.log) when the email correspondence is being dealt with?

Re: [rt-users] custom validation on custom fields?

On Fri, Oct 28, 2016 at 3:30 PM, Alex Hall wrote: > Indeed there is, and I honestly don't know how I missed it. All I can say is > I must have tabbed right past it, so the screen reader never spoke the > field's name. > > I noticed the pound sign being used a lot. Is the rule

[rt-users] CommandByMail config

Hello All, I am trying to enable CommandByMail I installed the plugin and patch Added these two lines to my RT_SiteConfig.pm Plugin('RT::Extension::CommandByMail'); Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail)); When I send an email with Queue: Nameofqueue Or Status: resolved

Re: [rt-users] CommandByMail config

Hello Landon, Yes it is the first line. Of the message and I did not use or I will check the log to see. I am not familiar with mason cache but will google it to see how. Thank you for the reply/info. From: Landon Stewart [mailto:lstew...@internap.com] Sent: Friday, October 28, 2016 12:30 PM

Re: [rt-users] custom validation on custom fields?

Hey Alex, On Fri, Oct 28, 2016 at 1:58 PM, Alex Hall wrote: > Hi all, > I've looked through the wiki and the docs, plus on Google, but can't find > anything about customizing validation. We have two custom fields which may > be empty or not, but if they have a value, it has

Re: [rt-users] applying script to single queue

On 10/26/16 12:51 PM, Alex Hall wrote: After everything I've learned about RT, I feel like I should know this without even having to think about it, but I don't. How do I apply a script to a single queue, so I can take a seldom-used queue and test out new templates? I've gone to the queue, then

[rt-users] Queue List - Additional columns Customization

Greetings Folks: I've exhausted documentations and readings and I need some help on this item as I feel I've hit a road block. I have "Queue List" which displays 4 columns: Queue, New, Open, Stalled. I would like to add "Resolved" in this. In my case it is important to see the total

Re: [rt-users] custom validation on custom fields?

Indeed there is, and I honestly don't know how I missed it. All I can say is I must have tabbed right past it, so the screen reader never spoke the field's name. I noticed the pound sign being used a lot. Is the rule you mentioned in any way tied to the field, or is it just an internal note so