[rt-users] Queue still being CC'ed with $ParseNewMessageForTicketCcs and $RTAddressRegexp

I received a request to 'auto CC' clients on tickers (as our customers are only allowed to interface via email). I enabled $ParseNewMessageForTicketCcs. We then started getting random RT Bounce messages, and upon investigating

Re: [rt-users] Queue still being CC'ed with $ParseNewMessageForTicketCcs and $RTAddressRegexp

It is definitely the multiline expression. If I start bringing the lines together, then the "RTAddressRegexp option in the config doesn't match" errors start to go away. Will I just have to live with a really long line or is there a way to do multi-line regexp in the file? Stephen Cena Senior

[rt-users] HTML/Rich Text Article Entries?

Is there a way I can modify Articles’ configuration so that they may feature HTML/Rich-Text/Images, same as tickets? It seems custom fields is the ticket, but all Wiki articles I’ve scoured on the subject wind up breaking RT . I’m running

Re: [rt-users] Queue still being CC'ed with $ParseNewMessageForTicketCcs and $RTAddressRegexp

On Tue, 10 Jan 2017 20:26:05 + "Cena, Stephen (ext. 300)" wrote: > Set($RTAddressRegexp, '(local-part1@domain1\.tld)| > (local-part2@domain2\.tld)| > (local-part3@domain3\.tld)| > : > : > (local-partN@domainN\.tld)/xi'); If you want to use the /x modifier, provide a regular

Re: [rt-users] HTML/Rich Text Article Entries?

So this https://rt-wiki.bestpractical.com/wiki/Rich_Text_Custom_Fields doesn’t work in RT 4.4? From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Lush Sent: Wednesday, 11 January 2017 7:01 AM To: 'rt-users' Subject:

Re: [rt-users] Where are saved searches stored in the db

Thanks Emmanuel, I see the "Content" is encoded, which is why it didn't come up with my grep. How do i decode/encode it? w. On 10/01/17 15:19, Emmanuel Lacour wrote: Le 10/01/2017 à 12:53, Woody - Wild Thing Safaris a écrit : Hi all, I was expecting to find a database table called

[rt-users] Where are saved searches stored in the db

Hi all, I was expecting to find a database table called "SavedSearches" but there isn't one. I have a saved search that contains the string '__CurrentUser_' but if i dump the DB and grep for that, i don't find it. Anyone know where saved searches are? thanks Woody. --

Re: [rt-users] Where are saved searches stored in the db

Hi Woody, What are you trying to achieve? IMO you are better off using the RT API rather than hacking the database. Best Regards Martin On 2017-01-10 11:53, Woody - Wild Thing Safaris wrote: Hi all, I was expecting to find a database table called "SavedSearches" but there isn't one. I

Re: [rt-users] Where are saved searches stored in the db

Le 10/01/2017 à 12:53, Woody - Wild Thing Safaris a écrit : > Hi all, > > I was expecting to find a database table called "SavedSearches" but > there isn't one. I have a saved search that contains the string > '__CurrentUser_' but if i dump the DB and grep for that, i don't find it. > > Anyone

Re: [rt-users] Where are saved searches stored in the db

Hi Woody, Check out the following tools: rt-attributes-viewer rt-attributes-editor Both of these read/write attribute information. Best Regards Martin On 2017-01-10 13:51, Woody - Wild Thing Safaris wrote: Thanks Emmanuel, I see the "Content" is encoded, which is why it didn't come up

Re: [rt-users] Where are saved searches stored in the db

Le 10/01/2017 à 14:51, Woody - Wild Thing Safaris a écrit : > Thanks Emmanuel, > > I see the "Content" is encoded, which is why it didn't come up with my > grep. > > How do i decode/encode it? as far as I remember (no time to check now), it's base64 encoded. You have a script in RT to see