[rt-users] Display of child/dependent tickets in search results

2017-03-06 Thread Keith Edmunds
When a ticket that has child or dependent tickets is displayed, any child/dependent tickets that are resolved are shown at struck through. In search results, if child/dependent tickets are shown, resolved ones are not struck through. Has anyone patched RT to strike resolved child/dependent

[rt-users] unrecognized roll option "nocreateuser"

2017-03-06 Thread BALLANTINE, JAMES W
I'm trying to install rt on a RHEL7 system, and have apache2, perl 5.24.1 and postgresql-9.5.6 installed. When I try to run make initialize-database, it fails with : Now inserting database ACLs. [73393] [Mon Mar 6 14:46:20 2017] [warning]: DBD::Pg::st execute failed: ERROR: unrecognized role

Re: [rt-users] unrecognized roll option "nocreateuser"

2017-03-06 Thread Peter Nikolaidis
I found this string in: /opt/rt4/etc/acl.Pg Peter On Mon, Mar 6, 2017 at 11:31 AM, BALLANTINE, JAMES W wrote: > I'm trying to install rt on a RHEL7 system, and have apache2, perl > 5.24.1 and postgresql-9.5.6 installed. > > When I try to run make initialize-database, it fails

Re: [rt-users] Automatically set status for all email updates

2017-03-06 Thread chrisis
The way to do this is with a scrip. This page will show you how: https://rt-wiki.bestpractical.com/wiki/SetActiveOnCustomerReply -- View this message in context: http://requesttracker.8502.n7.nabble.com/Automatically-set-status-for-all-email-updates-tp63512p63517.html Sent from the Request

[rt-users] Reload Config on the fly

2017-03-06 Thread Woody - Wild Thing Safaris
Hello, I'm using 4.4.0, and i've edited Admin/CustomField to allow choosing the CustomFieldGrouping. I'm guessing that at some point the grouping will be stored in the CustomField table, but for now, it's a config option. If i change the grouping of a CF, or add a new CF i can rewrite the

[rt-users] All of a sudden: Odd number of elements

2017-03-06 Thread Patrick G. Stoesser
Hello there, I'm running RT 4.2.8 (deb-pakets) on a Jessie Debian. RT runs without problems since long time. Now, all of a sudden, the cronjob which calls rt-crontool causes Odd number of elements, for every queue in RT. The exact error message is Odd number of elements in anonymous hash at