Hello,
We use a RT scrip to check on close if a Custom filed is empty. If the Custom
field is empty, the script reopens the ticket.
Condition: On Resolved
Custom action preparation code:
if( ! $self->TicketObj-> FirstCustomFieldValue( 'FieldName' ) ) {
$self->TicketObj->SetStatus('open');
}el
Hello,
Is there a way to disable RSS ?
On the RT_SiteConfig ?
Thank you,
Tobi
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