Re: [rt-users] RT interface not working

://www.sandelman.ca/mcr/ SIMtone Corporation fundamentally transforms computing into simple, secure, and very low-cost network-provisioned services pervasively accessible by everyone. Learn more at www.simtone.net and www.SIMtoneVDU.com ___ http

Re: [rt-users] Allowing Requestors to View Tickets in the UI

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 So, what I did was a bit of a hack, but I like it. My users/customers already have accounts in a portal. If they submit a trouble ticket (by any path, we have a web form that generates an email to RT as well), they can view their tickets via our

Re: [rt-users] Moving transactions between tickets

in the core. So, make it copy, and let the original copy be marked up as having been moved, but not remove it. -- Michael Richardson [EMAIL PROTECTED] Director -- Consumer Desktop Development, Simtone Corporation, Ottawa, Canada Personal: http://www.sandelman.ca/mcr/ SIMtone Corporation

[rt-users] closing out spam tickets

(sorting the spam into a different queue). It's what to do with it once sorted. What do others do? - -- Michael Richardson m...@simtone.net Director -- Consumer Desktop Development, Simtone Corporation, Ottawa, Canada Personal: http://www.sandelman.ca/mcr/ SIMtone Corporation fundamentally transforms