Ist not a good thing that it does not send an auto - response? otherwise
you'll end in a loop of updates vs new tickets
if you want to get 2 RT to talk to each other, I would recommend you use
the REST or WebService interface
Regards;
Roy
Bashir Jahed wrote:
Hi,
We have 2 RT systems, they both working but when I try:
· adding my second RT system as a cc to my first when
commenting on a ticket,
· the ticket gets created on the second RT system but it does
not send an auto response to the first RT system.
However if I send from my mail account to the second RT system I do
receive a response. I have a global scrip to” on create, reply to
requestors”
Any ideas why it would do this?
Bashir
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