Hi all
I'm increasingly finding it desirable to open correspondence with a
client by email and have the conversation tracked in RT. This is
cumbersome enough to do that I wonder if I'm missing something obvious.
I can create a ticket in their name via the web ui, but that results in
an
Hi all
I'm increasingly finding it desirable to open correspondence with a
client by email and have the conversation tracked in RT. This is
cumbersome enough to do that I wonder if I'm missing something obvious.
I can create a ticket in their name via the web ui, but that results in
an
On 9 Apr 2013, at 08:18, Craig Ringer cr...@2ndquadrant.com wrote:
Hi all
I'm increasingly finding it desirable to open correspondence with a client by
email and have the conversation tracked in RT. This is cumbersome enough to
do that I wonder if I'm missing something obvious.
I can
: Tuesday, April 09, 2013 8:18 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Creating tickets on behalf of users via email
Hi all
I'm increasingly finding it desirable to open correspondence with a client by
email and have the conversation tracked in RT. This is cumbersome enough
