[rt-users] Delete parts of a ticket ?

2012-07-12 Thread Michael Polenske 
Good morning,

 

one of our customer sent mistakenly ~50 out-of-office-replies to one
ticket (great ...) L

 

Any idea to delete parts of a ticket ? I tried with shredder, but I
don't want to delete whole ticket 

 

 

Cheers - Michael

Re: [rt-users] Delete parts of a ticket ?

2012-07-12 Thread Ruslan Zakirov 
On Thu, Jul 12, 2012 at 11:30 AM, Michael Polenske
michael.polen...@skm-skyline.de wrote:
 Good morning,



 one of our customer sent mistakenly ~50 out-of-office-replies to one ticket
 (great …) L



 Any idea to delete parts of a ticket ? I tried with shredder, but I don’t
 want to delete whole ticket ….

Shredder can delete transactions using Object plugin.

In 4.0 you can delete txns with SQL and cleanup everything with rt-validator.

 Cheers - Michael



-- 
Best regards, Ruslan.