On Jun 11, 2009, at 10:50 AM, Julio Kalizsky (Defensoría General de la
Nación) wrote:
Hi All,
It is posible to see custom fields in SelfService area for
unprivileged users?
If yes How?
Yes, many installations are doing it.
I was looking on the wiki and google but I could don't found the
solution.
I trying to modify all permissions but unprivileged users never see
the custom fields.
I’m using RT 3.8.3
Please, could some body help me with a tutorial step by step
You don't say if other users can see the Custom Fields, or if no users
can see them.
You must grant ModifyCustomField and/or SeeCustomField either on
each Custom Field object, or on a Queue or Global level, to the
Unprivileged
group.
You must also be sure that the Custom Field is applied to the Queue
or globally, otherwise it will never be visible.
-kevin
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