Re: [rt-users] Question about Scripts

2011-02-09 Thread Kevin Falcone 
On Tue, Feb 08, 2011 at 02:43:07PM -0800, Tim Gustafson wrote:
 Hi,
 
 I have an RT installation that is quite old now, and has been handed
 down to me by a person who is no longer with us.  The configuration
 has been modified and modified over the years and I'm not sure how
 closely it resembles the out of the box configuration anymore.
 
 I've been getting some complaints from users about not getting
 notified in certain circumstances, so I was trying to make sure that
 I have all the right scrips set up, and I was wondering if the
 list would care to comment on what I've got set up right now.  I'm
 attaching a little text file that has the list of all the scrips I'm
 using right now.
 
 Is the list I've attached reasonable?  Am I missing anything
 obvious?  Should any of these go away?

You may wish to compare with the @Scrips section of RT 3.8.8's
etc/initialdata to see what we ship these days.  Aside from On Resolve
Notify AdminCcs your scrips look fairly stock

 01 - Notify Requestors of New Ticket  TransactionCreate   On 
 Create   Autoreply To Requestors Autoreply
 02 - Notify Admins of New Ticket  TransactionCreate   On 
 Create   Notify AdminCcs Transaction
 03 - Notify Requestors of Correspondence  TransactionCreate   On 
 Correspond   Notify Requestors and Ccs   Correspondence
 04 - Notify Admins of Correspondence  TransactionCreate   On 
 Correspond   Notify AdminCcs Transaction
 05 - Notify Others of Correspondence  TransactionCreate   On 
 Correspond   Notify Other Recipients Correspondence
 06 - Notify Admins of Comment TransactionCreate   
 On Comment  Notify AdminCcs Transaction
 07 - Notify Others of Comment TransactionCreate   
 On Comment  Notify Other Recipients Correspondence
 08 - Notify Requestors of Resolution  TransactionCreate   On 
 Resolve  Notify Requestors and Ccs   Resolved
 09 - Notify Admins of Resolution  TransactionCreate   On 
 Resolve  Notify AdminCcs Transaction
 10 - Re-Open Ticket on Correspondence TransactionCreate   
 On Correspond   Open Tickets



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[rt-users] Question about Scripts

2011-02-08 Thread Tim Gustafson 
Hi,

I have an RT installation that is quite old now, and has been handed down to me 
by a person who is no longer with us.  The configuration has been modified and 
modified over the years and I'm not sure how closely it resembles the out of 
the box configuration anymore.

I've been getting some complaints from users about not getting notified in 
certain circumstances, so I was trying to make sure that I have all the right 
scrips set up, and I was wondering if the list would care to comment on what 
I've got set up right now.  I'm attaching a little text file that has the list 
of all the scrips I'm using right now.

Is the list I've attached reasonable?  Am I missing anything obvious?  Should 
any of these go away?

Thanks!

Tim Gustafson
Baskin School of Engineering
UC Santa Cruz
t...@soe.ucsc.edu
831-459-535401 - Notify Requestors of New TicketTransactionCreate   On 
Create   Autoreply To Requestors Autoreply
02 - Notify Admins of New TicketTransactionCreate   On 
Create   Notify AdminCcs Transaction
03 - Notify Requestors of CorrespondenceTransactionCreate   On 
Correspond   Notify Requestors and Ccs   Correspondence
04 - Notify Admins of CorrespondenceTransactionCreate   On 
Correspond   Notify AdminCcs Transaction
05 - Notify Others of CorrespondenceTransactionCreate   On 
Correspond   Notify Other Recipients Correspondence
06 - Notify Admins of Comment   TransactionCreate   On 
Comment  Notify AdminCcs Transaction
07 - Notify Others of Comment   TransactionCreate   On 
Comment  Notify Other Recipients Correspondence
08 - Notify Requestors of ResolutionTransactionCreate   On 
Resolve  Notify Requestors and Ccs   Resolved
09 - Notify Admins of ResolutionTransactionCreate   On 
Resolve  Notify AdminCcs Transaction
10 - Re-Open Ticket on Correspondence   TransactionCreate   On 
Correspond   Open Tickets