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On Saturday, February 16, 2013, Kenneth Crocker wrote:
Alex,
You need your condition to be user-defined, something like this:
# Scrip name: WorkFlow on Next Action
# Condition: User Defined
# Action: User Defined
# Template: Global template: Blank
# Stage:TransactionBatch
#
# Custom condition:
#
# Set up initial values
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
# check for CF Next Action is 'Post Construction', get out if not
return ($trans-Type eq CustomField
$trans-Field eq 50
$trans-NewValue eq Post Construction);
return 0;
This allows you to check a specific CF for a specific value.
Kenn
On Fri, Feb 15, 2013 at 4:24 AM, Alex Young
alexyo...@housingpartners.co.uk javascript:_e({}, 'cvml',
'alexyo...@housingpartners.co.uk'); wrote:
Hi. I'm using RT 4.0.5. I am trying to update the DueDate field with the
contents of a custom field with the datetime content. IT works fine on
creation of the ticket if I set the condition to On Transaction or On
Create but it doesn't update the DueDate field if the CF is modified
later. Any ideas how I can update DueDate when the CF is modified?
My scrip is:
Condition: On Transaction
Action: User defined
Template: Global template: Blank
Stage: TransactionCreate (Also tried TransactionBatch)
Custom Condition:
return 1;
Custom action prep code:
return 1;
Custom action cleanup code:
## Turns into -mm-dd format for date conversion by RT::Date
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my $cf_date = $ticket-FirstCustomFieldValue('Deployment DateTime');
my $duedate = RT::Date-new($RT::SystemUser);
$duedate-Set(Format='unknown', Value=$cf_date);
$ticket-SetDue($duedate-ISO);
Thanks.
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On 4/22/2011 10:44 AM, rt-users-requ...@lists.bestpractical.com wrote: Send RT-Users mailing list submissions to rt-users@lists.bestpractical.com To subscribe or unsubscribe via the World Wide Web, visit http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users or, via email, send a message with subject or body 'help' to rt-users-requ...@lists.bestpractical.com You can reach the person managing the list at rt-users-ow...@lists.bestpractical.com When replying, please edit your Subject line so it is more specific than Re: Contents of RT-Users digest... Today's Topics: 1. DBD::mysql version 4.002 required--this is only version 3.0007 at ./upgrade-mysql-schema.pl (Pravinator) 2. Handling a ticket that contains MANY comments (Chris Hall) 3. Re: Handling a ticket that contains MANY comments (Kenneth Marshall) 4. Re: Handling a ticket that contains MANY comments (Steve Anderson) 5. Re: Handling a ticket that contains MANY comments (Chris Hall) -- Message: 1 Date: Fri, 22 Apr 2011 03:13:30 -0700 (PDT) From: Pravinatorramp...@gmail.com To: rt-users@lists.bestpractical.com Subject: [rt-users] DBD::mysql version 4.002 required--this is only version 3.0007 at ./upgrade-mysql-schema.pl Message-ID:31455543.p...@talk.nabble.com Content-Type: text/plain; charset=us-ascii Hi guys, Just need some help with the above error message (as in subject). I get that when I try to upgrade the MySQL schema. I tried manually installing version DBD::MySQL 4.002 (tarball) but ended up with a host of errors. I can't find a yum repo even to update perl-DBD-MySQL from version 3.0 to 4.0. What do I do? I'm just one step away from having my old DB functioning in my new RT but whats so close seems so far away. Thanks guys Pravin -- Brian Carpenter Network Allscripts Systems Analyst Homecare Hospice of WNY 1225 West State St, Olean NY 14760 (716)372-2106 bcarpen...@homecare-hospice.org CONFIDENTIALITY NOTICE: This electronic mail transmission is intended only for the use of the addressee and may contain information that is privileged and confidential. If you are not the intended recipient, any dissemination of this communication is prohibited. If you have received this transmission in error, please notify the sender immediately by email and delete the original message. Thank you.
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unsubscribe Attention: The contents of this email and any attachments is intended only for the named recipients to which it is addressed. The information contained in this email communication may be confidential or may contain legally privileged information or copyright material. You should only read, disclose, re-transmit, copy or act in reliance on the information if you are authorised to do so. If you are not the intended recipient of this email communication, please notify the sender immediately and then destroy any electronic or paper copy of this message. Aero-Care Pty Ltd, Aero-Care Flight Support Pty Ltd or a related entity, does not represent, warrant or guarantee that the integrity of this communication has been maintained nor that the communication is free of errors, spam, malware or interference. For further information about Aero-Care, please see our website at http://www.aerocare.com.au Please consider the environment before printing this email RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
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Keith A McDermott wrote:
Ignore. Someone showed me how to turn on DBI_Trace (which I'm liking
quite a bit) and, I will admit, I found a subtle password mis-type I've
missed for the past few weeks of tinkering. Fix that, revert a few code
changes and voila - RT works.
Thanks for the help,
Keith
Keith A McDermott wrote:
More Info:
I can successfully connect through mysql command line tools, php test
script and through a test perl script with the default apache2 config.
This all leads me to it being something with RT's setup specifically.
Once I switch back to the RT apache config RT fails to connect to the
db. This is when trying to connect from perl 5.8.8, apache2.2.3. The
local database was 5.0.32 which worked fine whereas the remote database
is 4.0.24 which does meet the minimum required version in the docs.
Any other ideas I can try?
Thanks,
Keith
Raed El-Hames wrote:
Hi Keith;
Most likely the problem is with the @hostname bit not being recognised
correctly ..(and cauing permissions problems)
try to login with rt_user from your rt server to the database via
mysql client and tail your sql server log files to determine why
rt_user is being denied.
Regards;
Roy
Keith A McDermott wrote:
Thanks Odhiambo,
Yes - I can connect fine through the standard mysql tools from the same
host without issue however, I was trying rt_user previously. It
actually does fail when connecting with rt_u...@hostname. As I
manually moved the database over, manually create the user and manually
granted the rights (I don't want to run make initialize-database against
our very stable and department-wide mysql server), I'll look through and
see what else I need to do.
Keith
Odhiambo Washington wrote:
On Tue, Mar 31, 2009 at 4:59 PM, Keith A McDermott
kmcde...@purdue.edu mailto:kmcde...@purdue.edu wrote:
Hi there,
I'm moving forward with my testing of RT 3.8.2.
Setup:
Virtual machine (Virtualbox) running RT3.8.2 in Debian Etch.
Web port
is forwarded to the virtual machine through the host but otherwise
there
is no access to the VM. I moved the database onto a production
database
server.
RT_SiteConfig.pm has been altered to say:
$DatabaseHost is set to dbproductionserver
$DatabaseRTHost is set to the hostname of the vm host machine
Problem:
In the apache error logs, I get:
DBI connect('dbname=rt;host=dbproductionhost','rt_user',...)
failed:
Access denied for user: 'rt_u...@hostmachinehostname' (Using
password:
YES) at /usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm
line 106
[Tue Mar 31 08:58:05 2009] [error] [client
hostmachine.ip.goes.here]
Connect Failed Access denied for user:
'rt_u...@hostmachinehostname'
(Using password: YES)\n at /opt/rt3/bin/../lib/RT.pm line 204\n
And I get a 500 server error page returned to me. However, I
can use
the mysql command line tools from the virtual machine and connect
just fine.
Is there possibly a port that's being expected to be open that i
need to
forward or something else that I'm missing? This seemed like a
pretty
straightforward change in the beginning...
It should be straighforward just as you say.
Have you tested manually connecting to the DB like:
mysql -h dbproductionserver -urt_u...@hostmachinehostname -pSec3t rt
?? Did it work?
If not, then go to the dbproductionserver and give the necessary
privileges for rt_user to connect:
mysql GRANT ALL ON rt.* TO rt_u...@hostmachinehostname IDENTIFIED BY
Sec3t;
mysql flush privileges;
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
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