Re: [rt-users] A little Scrip help
From: Potla, Ashish Bassaliel Sent: Thursday, February 26, 2009 5:59 PM To: Aaron Guise Subject: RE: [rt-users] A little Scrip help Is the scrip set to 'Transaction Batch' or 'Transaction Create'? Set it to Transaction Batch. -Ashish From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise [aa...@guise.net.nz] Sent: Thursday, February 26, 2009 4:02 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] A little Scrip help Hi, I have implemented a scrip to notify the owner in the event someone else merges data into one of their tickets. All works well but alas it actually sends the notification twice. There is probably a real simple answer but it is baffling me. Have just ignored it the last few months but now I am a little beyond that. The scrip used is noted below; my $txn = $self-TransactionObj; return undef unless $txn-Type =~ /^AddLink$/i; return undef unless $txn-Field =~ /^MergedInto$/i; return 1; Any assistance in stopping this will be greatly appreciated. -- Regards Aaron ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A little Scrip help
If set to transaction batch which is marked Transaction Batch(Disabled) it seems the script is just disabled as no email is sent. On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish Bassaliel c_apo...@qualcomm.com wrote: From: Potla, Ashish Bassaliel Sent: Thursday, February 26, 2009 5:59 PM To: Aaron Guise Subject: RE: [rt-users] A little Scrip help Is the scrip set to 'Transaction Batch' or 'Transaction Create'? Set it to Transaction Batch. -Ashish From: rt-users-boun...@lists.bestpractical.com [ rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise [ aa...@guise.net.nz] Sent: Thursday, February 26, 2009 4:02 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] A little Scrip help Hi, I have implemented a scrip to notify the owner in the event someone else merges data into one of their tickets. All works well but alas it actually sends the notification twice. There is probably a real simple answer but it is baffling me. Have just ignored it the last few months but now I am a little beyond that. The scrip used is noted below; my $txn = $self-TransactionObj; return undef unless $txn-Type =~ /^AddLink$/i; return undef unless $txn-Field =~ /^MergedInto$/i; return 1; Any assistance in stopping this will be greatly appreciated. -- Regards Aaron ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A little Scrip help
Aaron, You need to turn on TransactionBatch in your RT_SiteConfig.pm file in /RTHOME/etc directory. That should allow you to use that stage option. Kenn LBNL On 2/26/2009 10:33 AM, Aaron Guise wrote: If set to transaction batch which is marked Transaction Batch(Disabled) it seems the script is just disabled as no email is sent. On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish Bassaliel c_apo...@qualcomm.com mailto:c_apo...@qualcomm.com wrote: From: Potla, Ashish Bassaliel Sent: Thursday, February 26, 2009 5:59 PM To: Aaron Guise Subject: RE: [rt-users] A little Scrip help Is the scrip set to 'Transaction Batch' or 'Transaction Create'? Set it to Transaction Batch. -Ashish From: rt-users-boun...@lists.bestpractical.com mailto:rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise [aa...@guise.net.nz mailto:aa...@guise.net.nz] Sent: Thursday, February 26, 2009 4:02 PM To: rt-users@lists.bestpractical.com mailto:rt-users@lists.bestpractical.com Subject: [rt-users] A little Scrip help Hi, I have implemented a scrip to notify the owner in the event someone else merges data into one of their tickets. All works well but alas it actually sends the notification twice. There is probably a real simple answer but it is baffling me. Have just ignored it the last few months but now I am a little beyond that. The scrip used is noted below; my $txn = $self-TransactionObj; return undef unless $txn-Type =~ /^AddLink$/i; return undef unless $txn-Field =~ /^MergedInto$/i; return 1; Any assistance in stopping this will be greatly appreciated. -- Regards Aaron ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com mailto:sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A little Scrip help
On Fri, Feb 27, 2009 at 9:46 AM, Aaron Guise aa...@guise.net.nz wrote: Hi, I have just now amended our RT_SiteConfig with Set($UseTransactionBatch, 1); Unfortunately it still triggered two emails. The scrip itself is set to use transaction batch. *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * On Fri, Feb 27, 2009 at 8:04 AM, Kenneth Crocker kfcroc...@lbl.govwrote: Aaron, You need to turn on TransactionBatch in your RT_SiteConfig.pm file in /RTHOME/etc directory. That should allow you to use that stage option. Kenn LBNL On 2/26/2009 10:33 AM, Aaron Guise wrote: If set to transaction batch which is marked Transaction Batch(Disabled) it seems the script is just disabled as no email is sent. On Fri, Feb 27, 2009 at 1:32 AM, Potla, Ashish Bassaliel c_apo...@qualcomm.com mailto:c_apo...@qualcomm.com wrote: From: Potla, Ashish Bassaliel Sent: Thursday, February 26, 2009 5:59 PM To: Aaron Guise Subject: RE: [rt-users] A little Scrip help Is the scrip set to 'Transaction Batch' or 'Transaction Create'? Set it to Transaction Batch. -Ashish From: rt-users-boun...@lists.bestpractical.com mailto:rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Aaron Guise [aa...@guise.net.nz mailto:aa...@guise.net.nz] Sent: Thursday, February 26, 2009 4:02 PM To: rt-users@lists.bestpractical.com mailto:rt-users@lists.bestpractical.com Subject: [rt-users] A little Scrip help Hi, I have implemented a scrip to notify the owner in the event someone else merges data into one of their tickets. All works well but alas it actually sends the notification twice. There is probably a real simple answer but it is baffling me. Have just ignored it the last few months but now I am a little beyond that. The scrip used is noted below; my $txn = $self-TransactionObj; return undef unless $txn-Type =~ /^AddLink$/i; return undef unless $txn-Field =~ /^MergedInto$/i; return 1; Any assistance in stopping this will be greatly appreciated. -- Regards Aaron ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com mailto:sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
