Ken, I'm interresting for the code you've mentioned. Could you or somebody
else write me here that code or some similar, which will steal the
attachment from last comment and then I can use it in Resolve template, so
the Attachments which were put into ticket under Resolved phase will be
On Sat, Aug 01, 2009 at 12:38:04AM -0700, Miroslav Horvath wrote:
gyus, you've started the discussion about something else.
I've noticed, that in the Resolve email the attachments are not sent out.
For example:
I'm working on some ticket, and found some solution for the issue, that some
Kevin,
Correct. In fact, I put replied to an email like this awhile back with
some code we wrote for a new Resolve template that includes code to
include the last comment in the Email body.
Kenn
LBNL
On 8/6/2009 9:46 AM, Kevin Falcone wrote:
On Sat, Aug 01, 2009 at 12:38:04AM -0700,
gyus, you've started the discussion about something else.
I've noticed, that in the Resolve email the attachments are not sent out.
For example:
I'm working on some ticket, and found some solution for the issue, that some
.EXE patch must be applied. So I go to ticket, click on RESOLVE and put
Hi Miroslav,
That is expected behaviour.
When one clicks on resolve, it takes them to comment, not reply (correspond),
by default comments only go to admincc.
Thanks,
Bill
--Original Message--
From: Miroslav Horvath
Sender: rt-users-boun...@lists.bestpractical.com
To:
Miroslav,
Yes, just need to select Reply to Requestors from the Update Type:
Field.
Thanks,
Bill Graboyes
On Thu, Jul 30, 2009 at 10:02 AM, Miroslav Horvath aveng...@atlas.skwrote:
So is there some way how to have attachments in RESOLVE email ?
--
View this message in context:
Miroslav William,
I prefer to NOT change RT code if I can get away with it. We like our
comments included on a resolved ticket, so we just created a scrip to
send out an Email using our version of the resolved template. In our
version, we capture the last comment and put it in the Email.
Jo Rhett,
Sure. My mistake, it's just a template. Here it is:
Subject: Request Titled: {$Ticket-Subject} has been Resolved!
This ticket has been resolved. DO NOT REPLY to this message!
-
TICKET INFORMATION:
Queue :
