Re: [rt-users] PErl question for RT Status values
Ken Crocker wrote:
To list,
In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:
@ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled')
unless @ActiveStatus;
Now, with the more stringent syntax, I have this:
Set(@ActiveStatus, (qw(''new' 'open' 'pending QA' 'QA approvd' 'stalled')));
The problem is that the single quotes end up as part of the value. I
can't just remove them because I need to protect the integreity of two
values that include an embedded space ('pending QA' and 'QA approvd').
Did you try to use double quotes?, like
Set(@ActiveStatus, (qw('new' 'open' 'pending QA' 'QA approvd'
'stalled')));
Regards,
Joop
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] PErl question for RT Status values
Joop,
No. I waslooking thru _Perl for Dummies_ and _Learning Perl_ and
coul;dn't find any reference for the set command. I'll try that now.
Thanks.
Kenn
LBNL
On 2/1/2010 12:15 PM, Joop van de Wege wrote:
Ken Crocker wrote:
To list,
In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:
@ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd',
'stalled') unless @ActiveStatus;
Now, with the more stringent syntax, I have this:
Set(@ActiveStatus, (qw(''new' 'open' 'pending QA' 'QA approvd'
'stalled')));
The problem is that the single quotes end up as part of the value. I
can't just remove them because I need to protect the integreity of
two values that include an embedded space ('pending QA' and 'QA
approvd').
Did you try to use double quotes?, like
Set(@ActiveStatus, (qw('new' 'open' 'pending QA' 'QA approvd'
'stalled')));
Regards,
Joop
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] PErl question for RT Status values
Joop,
Nope. Didn't work. It looks like once I code Set, it takes everything
inside theinner paranthesis literally.
I suppose I /*COULD*/ go into RT_Config and change it back to the old
syntax so my override in RT_SiteConfig would work. But I don't like that
because I like to think of RT_Config as untouchable. A local version
won't work either. I found it rather frustrating that there was no
reference to the Set command in either of the books I looked at. I'll
try google next.
Kenn
LBNL
On 2/1/2010 12:15 PM, Joop van de Wege wrote:
Ken Crocker wrote:
To list,
In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:
@ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled')
unless @ActiveStatus;
Now, with the more stringent syntax, I have this:
Set(@ActiveStatus, (qw(''new' 'open' 'pending QA' 'QA approvd' 'stalled')));
The problem is that the single quotes end up as part of the value. I
can't just remove them because I need to protect the integreity of two
values that include an embedded space ('pending QA' and 'QA approvd').
Did you try to use double quotes?, like
Set(@ActiveStatus, (qw('new' 'open' 'pending QA' 'QA approvd'
'stalled')));
Regards,
Joop
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] PErl question for RT Status values
On Mon, Feb 01, 2010 at 11:45:31AM -0800, Ken Crocker wrote:
To list,
In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:
@ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled')
unless @ActiveStatus;
Now, with the more stringent syntax, I have this:
Set(@ActiveStatus, (qw(''new' 'open' 'pending QA' 'QA approvd' 'stalled')));
perldoc -f qw will tell you more about what it does (and why it is
huring yout)
Just do
Set(@ActiveStatus, ('new', 'open', 'pending QA', 'QA approvd', 'stalled'));
-kevin
pgp2ERSl1J8sG.pgp
Description: PGP signature
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] PErl question for RT Status values
On 02/01/2010 02:45 PM, Ken Crocker wrote:
To list,
In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:
@ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled')
unless @ActiveStatus;
Now, with the more stringent syntax, I have this:
Set(@ActiveStatus, (qw(''new' 'open' 'pending QA' 'QA approvd' 'stalled')));
The problem is that the single quotes end up as part of the value. I
can't just remove them because I need to protect the integreity of two
values that include an embedded space ('pending QA' and 'QA approvd').
I'm only a perl newbie, so I'm not sure how to get around this problem.
Can anyone out there show me the correct syntax to add my two status
values and keep the integrity of the embedded space?
Thanks.
Kenn
LBNL
Try
Set( @ActiveStatus, ('new', 'open', 'pending QA', 'QA approvd', 'stalled'));
You can use quotes or qw, but not both.
Jeff
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] PErl question for RT Status values
Jeff,
AAAHHH! Thanks.
Kenn
LBNL
On 2/1/2010 12:50 PM, Jeff Voskamp wrote:
On 02/01/2010 02:45 PM, Ken Crocker wrote:
To list,
In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:
@ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled')
unless @ActiveStatus;
Now, with the more stringent syntax, I have this:
Set(@ActiveStatus, (qw(''new' 'open' 'pending QA' 'QA approvd' 'stalled')));
The problem is that the single quotes end up as part of the value. I
can't just remove them because I need to protect the integreity of two
values that include an embedded space ('pending QA' and 'QA approvd').
I'm only a perl newbie, so I'm not sure how to get around this problem.
Can anyone out there show me the correct syntax to add my two status
values and keep the integrity of the embedded space?
Thanks.
Kenn
LBNL
Try
Set( @ActiveStatus, ('new', 'open', 'pending QA', 'QA approvd', 'stalled'));
You can use quotes or qw, but not both.
Jeff
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] PErl question for RT Status values
Kevin,
Thanks.
Kenn
LBNL
On 2/1/2010 12:46 PM, Kevin Falcone wrote:
On Mon, Feb 01, 2010 at 11:45:31AM -0800, Ken Crocker wrote:
To list,
In the past (3.6.4) I was able to add a couple values for my @active
ticket statuses by modifying the RT_SiteCOnfig.pm values thus:
@ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled')
unless @ActiveStatus;
Now, with the more stringent syntax, I have this:
Set(@ActiveStatus, (qw(''new' 'open' 'pending QA' 'QA approvd' 'stalled')));
perldoc -f qw will tell you more about what it does (and why it is
huring yout)
Just do
Set(@ActiveStatus, ('new', 'open', 'pending QA', 'QA approvd', 'stalled'));
-kevin
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
