Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Bart
: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT4 and ITIL On 2 Apr 2013, at 16:35, Lisa Tomalty ltoma...@uwaterloo.ca wrote: HI all If you have used RT4 with ITIL service operations processes (and/or other ITIL processes such as change management), can you send me an email

Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Thomas Sibley
On 04/04/2013 02:29 AM, Bart wrote: Asset management on it's own is something that we do in a different system. However, I've been told that RT will come with a feature called Assets with version 4.2. Which looks a little like the Articles feature a.t.m. This could mean that you could do some

Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Darin Perusich
On Thu, Apr 4, 2013 at 4:11 PM, Thomas Sibley t...@bestpractical.com wrote: On 04/04/2013 02:29 AM, Bart wrote: Asset management on it's own is something that we do in a different system. However, I've been told that RT will come with a feature called Assets with version 4.2. Which looks a

Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Thomas Sibley
Please keep replies on the list. On 04/04/2013 01:16 PM, Lisa Tomalty wrote: Thanks Thomas ...is there an ETA for the Assets feature? No, we generally don't announce ETAs.

Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Lisa Tomalty
- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Thursday, April 04, 2013 4:43 PM To: RT Users Subject: Re: [rt-users] RT4 and ITIL Please keep replies on the list. On 04/04/2013 01:16 PM, Lisa Tomalty wrote: Thanks

Re: [rt-users] RT4 and ITIL

2013-04-04 Thread Thomas Sibley
On 04/04/2013 01:32 PM, Darin Perusich wrote: Will this assets extension be a replacement for AssetTracker extension? I can't comment on that; I haven't actually ever looked at AssetTracker. There are almost certainly significant differences. Currently there is no tool to import AssetTracker

Re: [rt-users] RT4 and ITIL

2013-04-02 Thread Thibault Le Meur
Better keep this interresting thread in the mailinglist or if you do this offlist, please post a summary after you've had answers. But oh wait,... I see that you're from the University of Waterloo and I'm French so maybe you would not want to share this with me ;-) Thibault Le 02/04/2013

Re: [rt-users] RT4 and ITIL

2013-04-02 Thread Tim Cutts
On 2 Apr 2013, at 16:35, Lisa Tomalty ltoma...@uwaterloo.ca wrote: HI all If you have used RT4 with ITIL service operations processes (and/or other ITIL processes such as change management), can you send me an email to discuss? Yes, keep it on list, please - I'm interested in this.