: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT4 and ITIL
On 2 Apr 2013, at 16:35, Lisa Tomalty ltoma...@uwaterloo.ca wrote:
HI all
If you have used RT4 with ITIL service operations processes (and/or
other ITIL processes such as change management), can you send me an email
On 04/04/2013 02:29 AM, Bart wrote:
Asset management on it's own is something that we do in a different
system. However, I've been told that RT will come with a feature called
Assets with version 4.2. Which looks a little like the Articles
feature a.t.m. This could mean that you could do some
On Thu, Apr 4, 2013 at 4:11 PM, Thomas Sibley t...@bestpractical.com wrote:
On 04/04/2013 02:29 AM, Bart wrote:
Asset management on it's own is something that we do in a different
system. However, I've been told that RT will come with a feature called
Assets with version 4.2. Which looks a
Please keep replies on the list.
On 04/04/2013 01:16 PM, Lisa Tomalty wrote:
Thanks Thomas ...is there an ETA for the Assets feature?
No, we generally don't announce ETAs.
-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Thursday, April 04, 2013 4:43 PM
To: RT Users
Subject: Re: [rt-users] RT4 and ITIL
Please keep replies on the list.
On 04/04/2013 01:16 PM, Lisa Tomalty wrote:
Thanks
On 04/04/2013 01:32 PM, Darin Perusich wrote:
Will this assets extension be a replacement for AssetTracker extension?
I can't comment on that; I haven't actually ever looked at AssetTracker.
There are almost certainly significant differences. Currently there is
no tool to import AssetTracker
Better keep this interresting thread in the mailinglist or if you do
this offlist, please post a summary after you've had answers.
But oh wait,... I see that you're from the University of Waterloo and
I'm French so maybe you would not want to share this with me ;-)
Thibault
Le 02/04/2013
On 2 Apr 2013, at 16:35, Lisa Tomalty ltoma...@uwaterloo.ca wrote:
HI all
If you have used RT4 with ITIL service operations processes (and/or other
ITIL processes such as change management), can you send me an email to
discuss?
Yes, keep it on list, please - I'm interested in this.