Sebastian,
You've hit the nail buddy. Roles are like psuedo groups, so an
unprivileged user CAN be part of them. But a user can only be part of a
User-defined group (with more serious privileges than Reply, etc.)
if they are privileged. Your user, although defined to RT, is not a
Privileged user, so certain rights will NOT be allowed for them until
that second box is checked. It seems a bit convoluted at first, but the
distinction is necessary if you wanted to grant SOME rights to
Unprivileged users due to emails, cc's (defined as others for
notification scrips), etc. Good guess.
Kenn
LBNL
On 8/1/2008 4:02 AM, Sebastien Termeau wrote:
Kenn,
Yes, in the interface, they can see the ticket and they can also reply.
However there is nothing else they can do.
I forgot to specify that this user was automatically created and the
Let this user be granted rights checkbox is not checked.
I tried to add every possible right to the group requestor ( except
those starting with admin ) and my user still cannot change the status
of his own ticket.
The only solution seems to check the Let this user be granted rights
checkbox but I would like to avoid this.
Thanks
On Thu, Jul 31, 2008 at 6:42 PM, Kenneth Crocker [EMAIL PROTECTED] wrote:
Sebastian,
To what extent can they NOT do it? You didn't mention SeeQueue or
ShowTicket privileges. Can they see the ticket so they can modify it? What
exactly is happening?
Kenn
LBNL
On 7/31/2008 1:33 AM, Sebastien Termeau wrote:
Hi RT-Users
I have installed RT 3.6.7 for my company.
Everything is working fine.
I just would like to allow unprivileged requestors to change the
status of their own ticket.
In the global group right configuration tab, requestor are allowed to
- ModifyTicket
- ReplyToTicket
- ShowTicket
In the manual, it is said that ModifyTicket should allow the user to
change the status of the ticket.
Do you have an idea of why it is not working for me?
Many thanks
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