Re: [rt-users] Reset User's Search Format?
On Thu, Jul 15, 2010 at 10:17:30AM -0700, Jonah Hirsch wrote: >Hmm..I do not have a an rt-attributes-viewer in my /opt/rt3/sbin/ folder, > and locate can't >find one either. It should be in your install tarball. Looks like someone neglected to add it to the install list though. You can grab it from a fresh tarball. >On Thu, Jul 15, 2010 at 7:12 AM, Kevin Falcone > <[1]falc...@bestpractical.com> wrote: > > rt-attributes-viewer pgpbBwZCsmh45.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reset User's Search Format?
Hmm..I do not have a an rt-attributes-viewer in my /opt/rt3/sbin/ folder, and locate can't find one either. Jonah Hirsch --- On Thu, Jul 15, 2010 at 7:12 AM, Kevin Falcone wrote: > rt-attributes-viewer Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reset User's Search Format?
On Wed, Jul 14, 2010 at 06:02:54PM -0700, Jonah Hirsch wrote: >One of our users has a search format set that is incompatible with our > installation of RT >(makes searches link to the wrong place), and I can't seem to find a way > to reset or even >change his default search format. >I that there is a config setting for DefaultSearchFormat, but new users > don't have this >problem, just this older one. >Note that this is a database that was imported to RT 3.8.8 from RT 3.6.7 Most likely, he has an old broken Pref-SearchDisplay. Find his user id, use it to select from the Attributes table and then use sbin/rt-attributes-viewer to confirm that the format looks wrong. You can then safely delete it from the database. -kevin pgpQRvLFyxz34.pgp Description: PGP signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
