I apologize for responding to an old thread but I can't find the global
option mentioned in your message. Can you lighten this ?
Thanks !
--
Simon.
On 06/01/2010 19:13, Ken Crocker wrote:
Manohar,
Essentially, if the CC'c and Bcc's are in the ticket as watchers, they
will be retained and
Manohar,
Essentially, if the CC'c and Bcc's are in the ticket as watchers, they
will be retained and will have access (SeeOutgoingEmail) to the thread.
RT has an option for making sure all CC's and Bcc's are retained on the
ticket when it is created. However, that is a Global option.
We found
On Thu, Dec 31, 2009 at 08:00:34PM +0530, H Manohar Rayker wrote:
How do I retain the Cc and Bcc list for the entire thread from starting to
end in RT?
Add them from the People tab, rather than as one-time-cc one-time-bccs
during a reply.
I am using RT 3.8.4. Also there are some mail
