Jo and Kenn,
Thank you for your comments about this issue. In the end it was a bug of
RT. Fortunately, I created a ticket on http://rt3.fsck.com/ and the
people from Best Practical (I think that they were Kevin Falcone and
Jesse Vincent) put their hands on it immediately and they have just
PS: It seems to me that Shawn Moore also worked on fixing it.
Carlos
Carlos Garcia Montoro wrote:
Jo and Kenn,
Thank you for your comments about this issue. In the end it was a bug of
RT. Fortunately, I created a ticket on http://rt3.fsck.com/ and the
people from Best Practical (I think
I wanted to grant ShowConfigTab only for a few users who are group
directors at my institution, but I don't want that doing so, they can
modify the /*GLOBAL*/ RT at a glance, as they can do, if they have this
single right.
Jo, I'm sure that it is the global RT at a glance, because I'm
Hi Kenn, hi everybody,
Thank you for your answer. I was expecting the same behaviour as you.
But for my unpleasant surprise, a user who only has
- ShowConfigTab global right for himself.
- ShowAprovalsTab global right for Privileged users. And
- CreateTicket and SeeQueue in some queues as
Are you sure it's the global RT At a Glance? It seems everyone can
modify it for themselves...
On Jun 5, 2009, at 12:55 AM, Carlos Garcia Montoro wrote:
Hi Kenn, hi everybody,
Thank you for your answer. I was expecting the same behaviour as
you. But for my unpleasant surprise, a user
Yes. Everyone who is allowed to ShowConfigTab can modify the global RT
at a glance, modifying other's homepage. I find it ugly...
Carlos
Jo Rhett wrote:
Are you sure it's the global RT At a Glance? It seems everyone can
modify it for themselves...
On Jun 5, 2009, at 12:55 AM, Carlos
Carlos,
I'm with Jo on this one. We are on 3.6.4 and I have over 100 users
and the majority of them do /*NOT*/ have the ShowConfigTab right yet
they /*ALL*/ can modify their RT at a Glance settings.
Kenn
LBNL
On 6/5/2009 3:13 AM, Jo Rhett wrote:
Are you sure it's the global RT At a
Carlos,
I may be mistaken, butI think the ShowConfigTab merely allows the
user to see that tab and the functions under it. The user still needs to
have other rights (like ShowTemplate and ModifyTemplate) in order to
see/modify templates and I'm sure the same situation exists for other
