Re: [rt-users] Strip the requestor

2012-01-05 Thread Christian Loos
$self-TicketObj-DeleteWatcher( Type = 'Requestor', Email = 'randy.bl...@buckle.com', Silent = 1); Omit the Silent if you want an History entry. -Chris Am 04.01.2012 23:10, schrieb Randy Black: Anyone? Need to strip the requestor on create for a specific queue. Thanks, Randy

Re: [rt-users] Strip the requestor

2012-01-05 Thread Randy Black
Thanks! But what is the wild card for the email value? I need them all stripped. Thanks again! -Original message- From: Christian Loos chr.l...@googlemail.com To: Randy Black randy.bl...@buckle.com Cc: rt-users@lists.bestpractical.com Sent: Thu, Jan 5, 2012 10:59:01 GMT+00:00

Re: [rt-users] Strip the requestor

2012-01-05 Thread Christian Loos
There is no wildcard value. You have to remove each requestor. You can loop over $self-TicketObj-RequestorAddresses -Chris Am 05.01.2012 12:22, schrieb Randy Black: Thanks! But what is the wild card for the email value? I need them all stripped. Thanks again! RT Training Sessions

Re: [rt-users] Strip the requestor

2012-01-05 Thread Randy Black
Seriously, that’s no good. I need to remove everything from the requestor or change it to an internal user (nobody, root). I cannot be sending out emails for this queue. A postfix overhaul is too big to fix a problem that I am think could/should be easily done in RT. Any other suggestions?

Re: [rt-users] Strip the requestor

2012-01-05 Thread Tim Cutts
On 5 Jan 2012, at 13:17, Randy Black wrote: Seriously, that’s no good. I need to remove everything from the requestor or change it to an internal user (nobody, root). I cannot be sending out emails for this queue. A postfix overhaul is too big to fix a problem that I am think

Re: [rt-users] Strip the requestor

2012-01-05 Thread k...@rice.edu
On Thu, Jan 05, 2012 at 01:20:22PM +, Tim Cutts wrote: On 5 Jan 2012, at 13:17, Randy Black wrote: Seriously, that’s no good. I need to remove everything from the requestor or change it to an internal user (nobody, root). I cannot be sending out emails for this queue. A postfix

Re: [rt-users] Strip the requestor

2012-01-05 Thread Randy Black
@lists.bestpractical.com Subject: Re: [rt-users] Strip the requestor On 5 Jan 2012, at 13:17, Randy Black wrote: Seriously, that's no good. I need to remove everything from the requestor or change it to an internal user (nobody, root). I cannot be sending out emails for this queue. A postfix overhaul is too

Re: [rt-users] Strip the requestor

2012-01-05 Thread Loos, Christian
I didn't say anything about postfix. You have to remeove every single requestor within your RT scrip. There is no method to remove all requestors so you have to loop over all requestors and remove them one by one. -Chris -Ursprüngliche Nachricht- Von: Randy Black

Re: [rt-users] Strip the requestor

2012-01-05 Thread Randy Black
So there is no regex or anything that will wild card that? Weird. Anyway, I know you didn't mention postfix, I was preempting the fix or filter it with your MTA answer. The obstacle of removing them one at a time in a loop, is that the emails come from outside of our domain. Not knowing

Re: [rt-users] Strip the requestor

2012-01-05 Thread Mikal Kolbein Gule
On Thu, 5 Jan 2012, Randy Black wrote: The obstacle of removing them one at a time in a loop, is that the emails come from outside of our domain. Not knowing these addresses it's impossible to remove them before other scrips fire off. The emails back to them on create notify and other

Re: [rt-users] Strip the requestor

2012-01-05 Thread Thomas Sibley
On 01/05/2012 08:35 AM, Randy Black wrote: Looks like that extension has not had any work since 2010, therefore should it not be used on a rt4 instance? Take Ken's suggestion and just make blank templates in the queue you don't want to send email. It's a heck of a lot simpler, doesn't require

Re: [rt-users] Strip the requestor

2012-01-05 Thread Randy Black
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Thursday, January 05, 2012 8:42 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Strip the requestor On 01/05/2012 08:35 AM

Re: [rt-users] Strip the requestor

2012-01-04 Thread Randy Black
Anyone? Need to strip the requestor on create for a specific queue. Thanks, Randy From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Randy Black Sent: Wednesday, January 04, 2012 2:01 PM To: rt-users@lists.bestpractical.com

Re: [rt-users] Strip the requestor

2012-01-04 Thread Brent Wiese
Subject: Re: [rt-users] Strip the requestor Anyone? Need to strip the requestor on create for a specific queue. Thanks, Randy From: rt-users-boun...@lists.bestpractical.commailto:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Randy Black