Giuseppe,
Thanks a bunch. Now that I KNOW how to spell it, I'll never need to use it
again. LOL!
Kenn
LBNL
On Thu, Jun 16, 2011 at 1:39 AM, Giuseppe Sollazzo gsoll...@sgul.ac.ukwrote:
Hi Kenneth,
thanks for the clarification - much appreciated.
The way privileges work is more similar to
Hi Kenneth,
that helped a lot, thanks.
Pitching is a good idea, although us Europeans don't get baseball too
much ;-)
I managed to get things working as suggested by you:
Global - Roles Requestor: ShowTicket
Queue X - System Everyone: CreateTicket SeeQueue
with this I get exactly what I'm
On Wed, Jun 15, 2011 at 09:56:02AM +0100, Giuseppe Sollazzo wrote:
- customising RT at a glance made simpler - I know you can create
dashboards, still it seems not that flexible?
As a SuperUser, Configuration - Global - RT at a Glance
-kevin
pgpGz4INKnaCT.pgp
Description: PGP signature
Giuseppe,
I will not give the Everyone group rights other than Create Ticket and
ReplyToTicket (and this is only to get the email side of things working
properly).I also would not give any rights to the Unprivileged group.
For your purposes I would suggest you give the Requestor Role rights to
Uhm...
it seems not to behave like I would like to.
Basically I have a privileged user U that is part of group G.
On queue Q group G has right to show/modify/reply, whereas the system
privileged group does not have any right on the queue.
Also, on queue Q role Requestor has right to
On Fri, Jun 10, 2011 at 01:45:55PM +0100, Giuseppe Sollazzo wrote:
Uhm...
it seems not to behave like I would like to.
Basically I have a privileged user U that is part of group G.
On queue Q group G has right to show/modify/reply, whereas the
system privileged group does not have any right
Hi Kevin,
that was my first thought - however in global group rights all
checkboxes in general/staff/admin rights are unticked for System, Roles,
and for the given user group.
Or is it maybe how I shoudl manage this, by adding show ticket to the
global one?
Just in case I have explained
@lists.bestpractical.com
Subject: Re: [rt-users] limit ticket list display on requestor login
Hi Kevin,
that was my first thought - however in global group rights all
checkboxes in general/staff/admin rights are unticked for System, Roles,
and for the given user group.
Or is it maybe how I
($MyUserId);
if ($id) {
$u-SetPrivileged(0);
}
}
Regards;
Roy
-Original Message-
From: Giuseppe Sollazzo [mailto:gsoll...@sgul.ac.uk]
Sent: 10 June 2011 15:33
To: Raed El-Hames
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] limit ticket list display on requestor login
Message-
From: Giuseppe Sollazzo [mailto:gsoll...@sgul.ac.uk]
Sent: 10 June 2011 15:33
To: Raed El-Hames
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] limit ticket list display on requestor login
Hi Raed,
thanks a lot as that explains it. This user is Privileged. Removing
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