date:20190117

Re: XMPP to 8x8 servers

2019-01-17 Thread Eion Robb

Hi again,

Can you confirm what settings you have set in Tools->Plugins->NSS
Preferences->Configure for the Minimum and Maximum TLS/SSL version, and
what version of Pidgin you're using.

According to https://xmpp.net/result.php?domain=uc.8x8.com=client the
server supports TLS1.2 and TLS1.1 but you might have that disabled in your
NSS settings.  It also lists out the SSL ciphers that the server supports,
so you can try to match with what you have set.

Cheers,
Eion



On Fri, 18 Jan 2019 at 11:06, Eric Pierce 
wrote:

> (16:05:09) *nss:* Handshake failed (-5938)
> (16:05:09) *connection:* Connection error on 0x564362d2dea0 (reason: 5
> description: SSL Handshake Failed)
>
>
> Eric Pierce
> Director of IT
> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
> 1 E. Wacker Drive, Suite 1920
> Chicago, IL 60601
> (312) 262-3370
> epie...@promontadvisors.com
> http://www.promontadvisors.com
> --
> *From:* Eion Robb 
> *Sent:* Thursday, January 17, 2019 4:00 PM
> *To:* Eric Pierce
> *Cc:* support
> *Subject:* Re: XMPP to 8x8 servers
>
> If you could try get a debug log (from the Buddy List,  Help->Debug
> Window) as you're connecting to the account, you should get a "nss:
> Handshake failed" error message with an error code. If you could paste that
> line here we can see which type of SSL Handshake error you're getting to
> know how to solve it.
>
> Cheers,
> Eion
>
>
> On Fri, 18 Jan 2019 at 10:50, Eric Pierce 
> wrote:
>
>> Thanks Eion,
>>
>>
>> I looked at that too.  I got all the way to having a "SSL handshake
>> error."  I am not sure how to chose the right cipher. I have tried all the
>> ciphers that are included with Pidgin.
>>
>>
>> Eric
>>
>>
>> Eric Pierce
>> Director of IT
>> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
>> 1 E. Wacker Drive, Suite 1920
>> Chicago, IL 60601
>> (312) 262-3370
>> epie...@promontadvisors.com
>> http://www.promontadvisors.com
>> --
>> *From:* Eion Robb 
>> *Sent:* Thursday, January 17, 2019 3:43 PM
>> *To:* Eric Pierce
>> *Cc:* support
>> *Subject:* Re: XMPP to 8x8 servers
>>
>> Looking at that old support email
>> https://pidgin.im/pipermail/support/2015-July/028968.html it looks like
>> the XMPP Domain is uc.8x8.com - not sure what you'd need to use for
>> username or password though, but you could try whatever details you use to
>> login to their system.
>>
>> Cheers,
>> Eion
>>
>> On Fri, 18 Jan 2019 at 10:15, Eric Pierce 
>> wrote:
>>
>>> They do  not seem to want to share it.
>>>
>>>
>>> Eric Pierce
>>> Director of IT
>>> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
>>> 1 E. Wacker Drive, Suite 1920
>>> Chicago, IL 60601
>>> (312) 262-3370
>>> epie...@promontadvisors.com
>>> http://www.promontadvisors.com
>>> --
>>> *From:* Kevin Kretz 
>>> *Sent:* Thursday, January 17, 2019 3:01 PM
>>> *To:* Eric Pierce
>>> *Cc:* support
>>> *Subject:* Re: XMPP to 8x8 servers
>>>
>>> Are you an 8x8 customer?  Have you asked them what their XMPP
>>> server/configuration is?
>>>
>>> --
>>> *From: *"Eric Pierce" 
>>> *To: *"support" 
>>> *Sent: *Thursday, January 17, 2019 3:05:08 PM
>>> *Subject: *XMPP to 8x8 servers
>>>
>>> To Whom It May Concern,
>>>
>>>
>>> I am trying to connect a linux Pidgin client to my 8x8 account.  I saw a
>>> post of someone connecting to their server back in 2015.  I did not see any
>>> final result.  Does anyone have any successful integrations?
>>>
>>>
>>> Eric
>>>
>>>
>>> Eric Pierce
>>> Director of IT
>>> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
>>> 1 E. Wacker Drive, Suite 1920
>>> Chicago, IL 60601
>>> (312) 262-3370
>>> epie...@promontadvisors.com
>>>
>>> https://company.rentec.com/company/UrlFilter.action?url=http://www.promontadvisors.com
>>>
>>> ___
>>> Support@pidgin.im mailing list
>>> Want to unsubscribe?  Use this link:
>>>
>>> https://company.rentec.com/company/UrlFilter.action?url=https://pidgin.im/cgi-bin/mailman/listinfo/support
>>> ___
>>> Support@pidgin.im mailing list
>>> Want to unsubscribe?  Use this link:
>>> https://pidgin.im/cgi-bin/mailman/listinfo/support
>>
>>
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Re: XMPP to 8x8 servers

2019-01-17 Thread Eric Pierce

(16:05:09) nss: Handshake failed (-5938)
(16:05:09) connection: Connection error on 0x564362d2dea0 (reason: 5 
description: SSL Handshake Failed)?


Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1 E. Wacker Drive, Suite 1920
Chicago, IL 60601
(312) 262-3370
epie...@promontadvisors.com
http://www.promontadvisors.com

From: Eion Robb 
Sent: Thursday, January 17, 2019 4:00 PM
To: Eric Pierce
Cc: support
Subject: Re: XMPP to 8x8 servers

If you could try get a debug log (from the Buddy List,  Help->Debug Window) as 
you're connecting to the account, you should get a "nss: Handshake failed" 
error message with an error code. If you could paste that line here we can see 
which type of SSL Handshake error you're getting to know how to solve it.

Cheers,
Eion


On Fri, 18 Jan 2019 at 10:50, Eric Pierce 
mailto:epie...@promontadvisors.com>> wrote:

?Thanks Eion,


I looked at that too.  I got all the way to having a "SSL handshake error."  I 
am not sure how to chose the right cipher. I have tried all the ciphers that 
are included with Pidgin.


Eric


Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1 E. Wacker Drive, Suite 1920
Chicago, IL 60601
(312) 262-3370
epie...@promontadvisors.com
http://www.promontadvisors.com

From: Eion Robb mailto:e...@robbmob.com>>
Sent: Thursday, January 17, 2019 3:43 PM
To: Eric Pierce
Cc: support
Subject: Re: XMPP to 8x8 servers

Looking at that old support email 
https://pidgin.im/pipermail/support/2015-July/028968.html it looks like the 
XMPP Domain is uc.8x8.com - not sure what you'd need to use 
for username or password though, but you could try whatever details you use to 
login to their system.

Cheers,
Eion

On Fri, 18 Jan 2019 at 10:15, Eric Pierce 
mailto:epie...@promontadvisors.com>> wrote:

?They do  not seem to want to share it.


Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1 E. Wacker Drive, Suite 1920
Chicago, IL 60601
(312) 262-3370
epie...@promontadvisors.com
http://www.promontadvisors.com

From: Kevin Kretz mailto:ke...@rentec.com>>
Sent: Thursday, January 17, 2019 3:01 PM
To: Eric Pierce
Cc: support
Subject: Re: XMPP to 8x8 servers

Are you an 8x8 customer?  Have you asked them what their XMPP 
server/configuration is?


From: "Eric Pierce" 
mailto:epie...@promontadvisors.com>>
To: "support" mailto:support@pidgin.im>>
Sent: Thursday, January 17, 2019 3:05:08 PM
Subject: XMPP to 8x8 servers


?To Whom It May Concern,


I am trying to connect a linux Pidgin client to my 8x8 account.  I saw a post 
of someone connecting to their server back in 2015.  I did not see any final 
result.  Does anyone have any successful integrations?


Eric


Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1 E. Wacker Drive, Suite 1920
Chicago, IL 60601
(312) 262-3370
epie...@promontadvisors.com
https://company.rentec.com/company/UrlFilter.action?url=http://www.promontadvisors.com

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Re: XMPP to 8x8 servers

2019-01-17 Thread Eion Robb

If you could try get a debug log (from the Buddy List,  Help->Debug Window)
as you're connecting to the account, you should get a "nss: Handshake
failed" error message with an error code. If you could paste that line here
we can see which type of SSL Handshake error you're getting to know how to
solve it.

Cheers,
Eion


On Fri, 18 Jan 2019 at 10:50, Eric Pierce 
wrote:

> Thanks Eion,
>
>
> I looked at that too.  I got all the way to having a "SSL handshake
> error."  I am not sure how to chose the right cipher. I have tried all the
> ciphers that are included with Pidgin.
>
>
> Eric
>
>
> Eric Pierce
> Director of IT
> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
> 1 E. Wacker Drive, Suite 1920
> Chicago, IL 60601
> (312) 262-3370
> epie...@promontadvisors.com
> http://www.promontadvisors.com
> --
> *From:* Eion Robb 
> *Sent:* Thursday, January 17, 2019 3:43 PM
> *To:* Eric Pierce
> *Cc:* support
> *Subject:* Re: XMPP to 8x8 servers
>
> Looking at that old support email
> https://pidgin.im/pipermail/support/2015-July/028968.html it looks like
> the XMPP Domain is uc.8x8.com - not sure what you'd need to use for
> username or password though, but you could try whatever details you use to
> login to their system.
>
> Cheers,
> Eion
>
> On Fri, 18 Jan 2019 at 10:15, Eric Pierce 
> wrote:
>
>> They do  not seem to want to share it.
>>
>>
>> Eric Pierce
>> Director of IT
>> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
>> 1 E. Wacker Drive, Suite 1920
>> Chicago, IL 60601
>> (312) 262-3370
>> epie...@promontadvisors.com
>> http://www.promontadvisors.com
>> --
>> *From:* Kevin Kretz 
>> *Sent:* Thursday, January 17, 2019 3:01 PM
>> *To:* Eric Pierce
>> *Cc:* support
>> *Subject:* Re: XMPP to 8x8 servers
>>
>> Are you an 8x8 customer?  Have you asked them what their XMPP
>> server/configuration is?
>>
>> --
>> *From: *"Eric Pierce" 
>> *To: *"support" 
>> *Sent: *Thursday, January 17, 2019 3:05:08 PM
>> *Subject: *XMPP to 8x8 servers
>>
>> To Whom It May Concern,
>>
>>
>> I am trying to connect a linux Pidgin client to my 8x8 account.  I saw a
>> post of someone connecting to their server back in 2015.  I did not see any
>> final result.  Does anyone have any successful integrations?
>>
>>
>> Eric
>>
>>
>> Eric Pierce
>> Director of IT
>> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
>> 1 E. Wacker Drive, Suite 1920
>> Chicago, IL 60601
>> (312) 262-3370
>> epie...@promontadvisors.com
>>
>> https://company.rentec.com/company/UrlFilter.action?url=http://www.promontadvisors.com
>>
>> ___
>> Support@pidgin.im mailing list
>> Want to unsubscribe?  Use this link:
>>
>> https://company.rentec.com/company/UrlFilter.action?url=https://pidgin.im/cgi-bin/mailman/listinfo/support
>> ___
>> Support@pidgin.im mailing list
>> Want to unsubscribe?  Use this link:
>> https://pidgin.im/cgi-bin/mailman/listinfo/support
>
>
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Want to unsubscribe?  Use this link:
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Re: XMPP to 8x8 servers

2019-01-17 Thread Eric Pierce

"I have talked to my advanced technical team and they talked to our NOC team.  
The only message was that it is not possible and we do not have professional 
services that can make this happen either.?" - 8x8 rep.


Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1 E. Wacker Drive, Suite 1920
Chicago, IL 60601
(312) 262-3370
epie...@promontadvisors.com
http://www.promontadvisors.com

From: Kevin Kretz 
Sent: Thursday, January 17, 2019 3:01 PM
To: Eric Pierce
Cc: support
Subject: Re: XMPP to 8x8 servers

Are you an 8x8 customer?  Have you asked them what their XMPP 
server/configuration is?


From: "Eric Pierce" 
To: "support" 
Sent: Thursday, January 17, 2019 3:05:08 PM
Subject: XMPP to 8x8 servers


?To Whom It May Concern,


I am trying to connect a linux Pidgin client to my 8x8 account.  I saw a post 
of someone connecting to their server back in 2015.  I did not see any final 
result.  Does anyone have any successful integrations?


Eric


Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1 E. Wacker Drive, Suite 1920
Chicago, IL 60601
(312) 262-3370
epie...@promontadvisors.com
https://company.rentec.com/company/UrlFilter.action?url=http://www.promontadvisors.com

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Re: XMPP to 8x8 servers

2019-01-17 Thread Eion Robb

Looking at that old support email
https://pidgin.im/pipermail/support/2015-July/028968.html it looks like the
XMPP Domain is uc.8x8.com - not sure what you'd need to use for username or
password though, but you could try whatever details you use to login to
their system.

Cheers,
Eion

On Fri, 18 Jan 2019 at 10:15, Eric Pierce 
wrote:

> They do  not seem to want to share it.
>
>
> Eric Pierce
> Director of IT
> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
> 1 E. Wacker Drive, Suite 1920
> Chicago, IL 60601
> (312) 262-3370
> epie...@promontadvisors.com
> http://www.promontadvisors.com
> --
> *From:* Kevin Kretz 
> *Sent:* Thursday, January 17, 2019 3:01 PM
> *To:* Eric Pierce
> *Cc:* support
> *Subject:* Re: XMPP to 8x8 servers
>
> Are you an 8x8 customer?  Have you asked them what their XMPP
> server/configuration is?
>
> --
> *From: *"Eric Pierce" 
> *To: *"support" 
> *Sent: *Thursday, January 17, 2019 3:05:08 PM
> *Subject: *XMPP to 8x8 servers
>
> To Whom It May Concern,
>
>
> I am trying to connect a linux Pidgin client to my 8x8 account.  I saw a
> post of someone connecting to their server back in 2015.  I did not see any
> final result.  Does anyone have any successful integrations?
>
>
> Eric
>
>
> Eric Pierce
> Director of IT
> *Doxa E Solutions, LLC dba Promont Insurance Advisors*
> 1 E. Wacker Drive, Suite 1920
> Chicago, IL 60601
> (312) 262-3370
> epie...@promontadvisors.com
>
> https://company.rentec.com/company/UrlFilter.action?url=http://www.promontadvisors.com
>
> ___
> Support@pidgin.im mailing list
> Want to unsubscribe?  Use this link:
>
> https://company.rentec.com/company/UrlFilter.action?url=https://pidgin.im/cgi-bin/mailman/listinfo/support
> ___
> Support@pidgin.im mailing list
> Want to unsubscribe?  Use this link:
> https://pidgin.im/cgi-bin/mailman/listinfo/support
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Re: XMPP to 8x8 servers

2019-01-17 Thread Eric Pierce

?They do  not seem to want to share it.


Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1 E. Wacker Drive, Suite 1920
Chicago, IL 60601
(312) 262-3370
epie...@promontadvisors.com
http://www.promontadvisors.com

From: Kevin Kretz 
Sent: Thursday, January 17, 2019 3:01 PM
To: Eric Pierce
Cc: support
Subject: Re: XMPP to 8x8 servers

Are you an 8x8 customer?  Have you asked them what their XMPP 
server/configuration is?


From: "Eric Pierce" 
To: "support" 
Sent: Thursday, January 17, 2019 3:05:08 PM
Subject: XMPP to 8x8 servers


?To Whom It May Concern,


I am trying to connect a linux Pidgin client to my 8x8 account.  I saw a post 
of someone connecting to their server back in 2015.  I did not see any final 
result.  Does anyone have any successful integrations?


Eric


Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1 E. Wacker Drive, Suite 1920
Chicago, IL 60601
(312) 262-3370
epie...@promontadvisors.com
https://company.rentec.com/company/UrlFilter.action?url=http://www.promontadvisors.com

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Re: XMPP to 8x8 servers

2019-01-17 Thread Kevin Kretz

Are you an 8x8 customer? Have you asked them what their XMPP 
server/configuration is? 

From: "Eric Pierce"  
To: "support"  
Sent: Thursday, January 17, 2019 3:05:08 PM 
Subject: XMPP to 8x8 servers 

To Whom It May Concern, 

I am trying to connect a linux Pidgin client to my 8x8 account. I saw a post of 
someone connecting to their server back in 2015. I did not see any final 
result. Does anyone have any successful integrations? 

Eric 

Eric Pierce 
Director of IT 
Doxa E Solutions, LLC dba Promont Insurance Advisors 
1 E. Wacker Drive, Suite 1920 
Chicago, IL 60601 
(312) 262-3370 
epie...@promontadvisors.com 
[ 
https://company.rentec.com/company/UrlFilter.action?url=http://www.promontadvisors.com
 | 
https://company.rentec.com/company/UrlFilter.action?url=http://www.promontadvisors.com
 ] 

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XMPP to 8x8 servers

2019-01-17 Thread Eric Pierce

?To Whom It May Concern,


I am trying to connect a linux Pidgin client to my 8x8 account.  I saw a post 
of someone connecting to their server back in 2015.  I did not see any final 
result.  Does anyone have any successful integrations?


Eric


Eric Pierce
Director of IT
Doxa E Solutions, LLC dba Promont Insurance Advisors
1 E. Wacker Drive, Suite 1920
Chicago, IL 60601
(312) 262-3370
epie...@promontadvisors.com
http://www.promontadvisors.com
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