RE: [META] Public mailing list nature of supp...@pidgin

2009-08-25 Thread David Balazic
Evan Platt wrote: But the main problem is a lot of people don't read. MXIT Problems? DO NOT POST THEM TO THIS LIST. CLICK HERE. I found this message because I was looking for it, after you mentioned it. Otherwise I would never notice. That page has like 100 lines of text. Also, about the

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-25 Thread John Bailey
David Balazic wrote: Also, about the About: - the mail list link says only Help, not Help in english. _Assuming_ the translated version is the same, why would a french user of french Pidgin think that french is not a desired language on that list? I have addressed this, and other concerns

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-24 Thread Ka-Hing Cheung
On Fri, Aug 21, 2009 at 08:51:33AM +0200, Sascha Vogt wrote: Does since 2.6.1 mean, including 2.6.1 or any release after 2.6.1, because I didn't find any hint in my about box. Just the eMail address for support. Oops ya, it should have been after 2.6.1 -khc

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-24 Thread David Woolley
Although I'm not sure the French message was actually about Pidgin, the message also needs to make it clear the list is in English, or, better, should be localised to reference a list in the appropriate language. -- David Woolley Emails are not formal business letters, whatever businesses may

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-24 Thread Evan Platt
At 03:03 PM 8/24/2009, you wrote: Although I'm not sure the French message was actually about Pidgin, It doesn't appear to be. Babelfish rough translation sounds like a problem with a webcam not working. the message also needs to make it clear the list is in English, or, better, should be

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-24 Thread Ethan Blanton
David Woolley spake unto us the following wisdom: Although I'm not sure the French message was actually about Pidgin, the message also needs to make it clear the list is in English, or, better, should be localised to reference a list in the appropriate language. I don't entirely agree.

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-24 Thread Mark Doliner
On Mon, Aug 24, 2009 at 3:14 PM, Ethan Blantone...@pidgin.im wrote: David Woolley spake unto us the following wisdom: Although I'm not sure the French message was actually about Pidgin, the message also needs to make it clear the list is in English, or, better, should be localised to reference

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-24 Thread David Woolley
Evan Platt wrote: Not sure what you mean by 'the message' .. but - my .02: Help About. -- David Woolley Emails are not formal business letters, whatever businesses may want. RFC1855 says there should be an address here, but, in a world of spam, that is no longer good advice, as archive

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-24 Thread Evan Platt
At 03:39 PM 8/24/2009, you wrote: Help About. Ahh Gotcha. :) So dumb question - you can't simply e-mail support@pidgin.im, correct? You'll I assume get a message back, in English, that you need to join the list first? ___ Support@pidgin.im

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-24 Thread Mark Doliner
On Mon, Aug 24, 2009 at 3:43 PM, Evan Platte...@espphotography.com wrote: At 03:39 PM 8/24/2009, you wrote: Help About. Ahh Gotcha. :) So dumb question - you can't simply e-mail support@pidgin.im, correct? You'll I assume get a message back, in English, that you need to join the list

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-23 Thread Christoph A.
On 21.08.2009 08:51, Sascha Vogt wrote: Since 2.6.1 we include a message in Help-about saying just that. Does since 2.6.1 mean, including 2.6.1 or any release after 2.6.1, because I didn't find any hint in my about box. Just the eMail address for support. I think instead of help via email:

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-23 Thread John Bailey
Christoph A. wrote: I think instead of help via email: support@pidgin.im there could be something like: You can get help on our (public) pidgin end-user support mailing list: http://pidgin.im/cgi-bin/mailman/listinfo/support in the about box. I already added significantly more verbose

Re: [META] Public mailing list nature of supp...@pidgin

2009-08-21 Thread Sascha Vogt
Hi, Ka-Hing Cheung schrieb: On Thu, Aug 20, 2009 at 10:05:58PM +0100, David Woolley wrote: Brian Morrison wrote: I don't think you understand. Pidgin support is done via a mailing list, there is no physical support department, everything is done by a You should probably says public mailing

Re: [META] Public mailing list nature of supp...@pidgin (was: Please help)

2009-08-21 Thread Brian Morrison
On Thu, 20 Aug 2009 22:05:58 +0100 David Woolley for...@david-woolley.me.uk wrote: Actually one should be trying to encourage people to look at the archives. We would get hardly any MXit queries if MXit users looked there before posting. Judging from the mxit questions I've seen here, I

[META] Public mailing list nature of supp...@pidgin (was: Please help)

2009-08-20 Thread David Woolley
Brian Morrison wrote: I don't think you understand. Pidgin support is done via a mailing list, there is no physical support department, everything is done by a You should probably says public mailing list! Whilst this is what any regular user of open source software, or even commercial loss

Re: [META] Public mailing list nature of supp...@pidgin (was: Please help)

2009-08-20 Thread Ka-Hing Cheung
On Thu, Aug 20, 2009 at 10:05:58PM +0100, David Woolley wrote: Brian Morrison wrote: I don't think you understand. Pidgin support is done via a mailing list, there is no physical support department, everything is done by a You should probably says public mailing list! Whilst this is what