ERROR: FETCH - could not store message

2013-01-09 Thread Geoff Lane
Using The Bat! v5.2 on Windows XP Home SP3 I have a two-seat licence. I upgraded my wife's copy from 5.0.34 to 5.2 and now she can't download new messages from our server. The Connection Centre reports that it's retrieving all the messages available but then reports an error similar to the

Re: ERROR: FETCH - could not store message

2013-01-09 Thread Roelof Otten
Hallo Geoff, On Wed, 9 Jan 2013 14:05:30 +GMT (9-1-2013, 15:05 , where I live), you wrote: GL FETCH - could not store message (file name - C:\DOCUME~1\Jan\LOCALS~1\Temp\bat47.tmp) Thaty kind of error is most likely to occur when you're downloading a message that contains a virus. The

Re: ERROR: FETCH - could not store message

2013-01-09 Thread Geoff Lane
On 09 January 2013, 14:45, Roelof Otten wrote: Thaty kind of error is most likely to occur when you're downloading a message that contains a virus. The message gets downloaded to temp, the virus scanner kicks in and deletes the message. TB tries to import it and can't find it. Use either the

Re: ERROR: FETCH - could not store message

2013-01-09 Thread Roelof Otten
Hallo Geoff, On Wed, 9 Jan 2013 15:33:02 +GMT (9-1-2013, 16:33 , where I live), you wrote: GL Unfortunately, I doubt that this is due to a virus for the following GL reasons: In that case it might a something like a firewall that kicks in when TB tries to do something. Is you're wife using

Re: ERROR: FETCH - could not store message

2013-01-09 Thread Geoff Lane
On 09 January 2013, 15:48, Roelof Otten wrote: In that case it might a something like a firewall that kicks in when TB tries to do something. Is you're wife using a different firewall or different settings?~~~ Thanks for the suggestion. I tried disabling the firewall on her machine to no

Re: ERROR: FETCH - could not store message

2013-01-09 Thread Paul Van Noord
1/9/2013 3:57 PM Received From: Geoff Lane ge...@gjctech.co.uk On: 1/9/2013 9:05 AM GL Using The Bat! v5.2 on Windows XP Home SP3 GL I have a two-seat licence. I upgraded my wife's copy from 5.0.34 to GL 5.2 and now she can't download new messages from our server. The GL

Re: ERROR: FETCH - could not store message

2013-01-09 Thread Geoff Lane
On 09 January 2013, 20:59, Paul Van Noord wrote: I wonder if it is because a new license is needed to do from 5.0.34 to 5.2.~~~ Thanks for jumping in. The licence email I have says that my key is good to 6.0.99, so that shouldn't have been the reason. That said, this is getting weirder