Hi
On Tuesday 8 September 2009 at 5:56:28 AM, in
, Jeanny
House wrote:
> My friend bought a new computer running Vista.
Was the old one running a different version of Windows?
> She had someone come over a couple of days ago and do some data
> transfer and program installation for her. He installed her previous
> copy of The Bat!, which was probably a 2.x or 3.x version.
I take it he did an actual install rather than just a copy across of
the program files? Does the new version work, except for not having
your friend's message base and personalised settings, filters,
templates, etc? And presumably says it's a trial period if the licence
key isn't entered? Which version is it? (Help | About)
> He, of course, knew nothing about the program. He forgot to make a
> backup of TB! on her old computer, however. Today, we hooked up her
> old computer to back up TB! so we could restore her saved email and
> settings.
Is the installation on the old box still intact and working, complete
with settings and stored message base?
> Another friend and TB! user came with me and tried at first just to
> move the files from one computer to the other.
Had you connected the two computers together?
Do you mean "copy" rather than "move"?
> It wouldn't let us do that.
What wouldn't let you? Something on the old or the new computer?
Were you signed into the new computer as a user with restricted
rights, or without write permission where you wanted to put the files?
(Don't know Vista's terminology but in XP that would be a "user" as
opposed to an "administrator.")
> I had brought a flash drive with TB! 4.2 on it to
> install on her computer as a trial. When moving the
> files didn't work, we tried to run the 4.2 installation
> program. Over and over, we got an error message that
> it couldn't find Drive G. There is no drive G. The
> flash drive was on H. The hard drive is C:.
Did the computer decide it was drive H or did you assign the letter
yourself? If the computer assigned H then it seems likely G is already
assigned. Not sure why the installation program would be looking for a
drive other than where it was, where you told it to put the program
files, and where you told it to put the mail folder.
> When we tried to uninstall The Bat! that her tech guy had installed,
> we were unable to do so. Something wouldn't let us.
How did you try uninstalling? Add/remove programs?
Did you try rebooting first? Did you try Safe Mode?
And back to the question about being logged on as a user with
restricted rights?
Did you try Safe Mode?
> It also called the program it wouldn't delete by some name using a
> non-Roman alphabet.
Nice.
> So, how do I get the old files off her computer and get
> a new version of The Bat! up and running with her old
> data restored?
Make sure to log in as an Administrator (or whatever Vista calls it)
and try again.
Failing that, try Safe Mode.
Try installing to a location you know you can write to.
Failing that, google for "ICACLS" (sans quotes)...
Remember if a newer version of TB! a new licence will probably need to
be purchased to use for over 30 days.
--
Best regards
MFPA
Put knot yore trust inn spel chequers
Using The Bat! v4.0.38 on Windows XP 5.1 Build 2600
Current version is 4.2.10.0 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html
