Hi On Tuesday 8 September 2009 at 5:56:28 AM, in <mid:[email protected]>, Jeanny House wrote:
> My friend bought a new computer running Vista. Was the old one running a different version of Windows? > She had someone come over a couple of days ago and do some data > transfer and program installation for her. He installed her previous > copy of The Bat!, which was probably a 2.x or 3.x version. I take it he did an actual install rather than just a copy across of the program files? Does the new version work, except for not having your friend's message base and personalised settings, filters, templates, etc? And presumably says it's a trial period if the licence key isn't entered? Which version is it? (Help | About) > He, of course, knew nothing about the program. He forgot to make a > backup of TB! on her old computer, however. Today, we hooked up her > old computer to back up TB! so we could restore her saved email and > settings. Is the installation on the old box still intact and working, complete with settings and stored message base? > Another friend and TB! user came with me and tried at first just to > move the files from one computer to the other. Had you connected the two computers together? Do you mean "copy" rather than "move"? > It wouldn't let us do that. What wouldn't let you? Something on the old or the new computer? Were you signed into the new computer as a user with restricted rights, or without write permission where you wanted to put the files? (Don't know Vista's terminology but in XP that would be a "user" as opposed to an "administrator.") > I had brought a flash drive with TB! 4.2 on it to > install on her computer as a trial. When moving the > files didn't work, we tried to run the 4.2 installation > program. Over and over, we got an error message that > it couldn't find Drive G. There is no drive G. The > flash drive was on H. The hard drive is C:. Did the computer decide it was drive H or did you assign the letter yourself? If the computer assigned H then it seems likely G is already assigned. Not sure why the installation program would be looking for a drive other than where it was, where you told it to put the program files, and where you told it to put the mail folder. > When we tried to uninstall The Bat! that her tech guy had installed, > we were unable to do so. Something wouldn't let us. How did you try uninstalling? Add/remove programs? Did you try rebooting first? Did you try Safe Mode? And back to the question about being logged on as a user with restricted rights? Did you try Safe Mode? > It also called the program it wouldn't delete by some name using a > non-Roman alphabet. Nice. > So, how do I get the old files off her computer and get > a new version of The Bat! up and running with her old > data restored? Make sure to log in as an Administrator (or whatever Vista calls it) and try again. Failing that, try Safe Mode. Try installing to a location you know you can write to. Failing that, google for "ICACLS" (sans quotes)... Remember if a newer version of TB! a new licence will probably need to be purchased to use for over 30 days. -- Best regards MFPA Put knot yore trust inn spel chequers Using The Bat! v4.0.38 on Windows XP 5.1 Build 2600 ________________________________________________ Current version is 4.2.10.0 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
