Re: unable to send messages - actual information
Hi Avi, > A few hours ago I wrote that I would update to ver 7 and try again > to send e-mail from my 1and1.com accounts. > Sadly, despite having upgraded to ver 7, I am STILL unable to send > e-mail from my 1and1.com accounts. I will either have to abandon > The Bat or find another e-mail host. The present situation is not > tenable. One solution means a lot of downtime in altering settings > and transferring files., or altering settings and losing web-based > files. Neither one of the solutions is optimal. Preferably, the > Bat developers and the administrators at 1and1.com would sit down > together to figure out how to solve this problem. I have also > opened up a ticket with The Bat support team on this issue. This is weird as it seems to work for all other 7.x users. Let us know when ritlabs can provide a working solution for you. BTW IIRC someone mentioned that he needed to re-enter the account password. -- Harald Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: unable to send messages - actual information
Hi all, > Hello Harald, > upgrade to the current version 7.1.18 64-bit solved the problem for > me. > Monday, June 6, 2016, 5:05:56 PM, you wrote: >>>> 1. Update TheBat to v.6.6 or higher. They work and cause no trouble. For >>>> me it costs money for the upgrade: 19,95 Eur for the Home version, 29,95 >>>> Eur for the pro version (both plus taxes) > cu > Wieland I can confirm that Version 7.1.18 (64-bit) works for me too. -- Greetings, Harald Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: unable to send messages - actual information
Hi Thomas, > Hello Harald, > On Mon, 6 Jun 2016 11:02:48 +0200 GMT (06-Jun-16, 16:02 +0700 GMT), > Harald Faber wrote: >> Up to now there are two options to be able to send mails via client again: >> 1. Update TheBat to v.6.6 or higher. They work and cause no trouble. For >> me it costs money for the upgrade: 19,95 Eur for the Home version, 29,95 >> Eur for the pro version (both plus taxes) > Are you saying the problem goes away if TB! 6.6 or higher is used? > That means that the problem has already been solved by Ritlabs. Kindly > confirm. That is what is written in the German TheBat board, yes. Don't know what is going wrong with David's installation or setup. So far he seems to be the only one with that trouble not solved with v.7.x At least based on the experience in the German board. I will try that too with a v.7 trial version and see whether I can confirm the board information or David's. -- Greetings, Harald Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: unable to send messages - actual information
Hi all, I have found the following thread in a German TheBat board: https://www.batboard.net/index.php/Thread/13294-TB-4-2-44-2-kann-pl%C3%B6tzlich-keine-Mails-mehr-versenden-1-1-gmx/ The trouble might have to do with SPF which has been introduced for 1und1, gmx, web.de: http://www.heise.de/newsticker/meldung/United-Internet-verschaerft-Spam-Bekaempfung-3225281.html (German) Up to now there are two options to be able to send mails via client again: 1. Update TheBat to v.6.6 or higher. They work and cause no trouble. For me it costs money for the upgrade: 19,95 Eur for the Home version, 29,95 Eur for the pro version (both plus taxes) 2. Use a different Email-client like Thunderbird which costs 0 Eur. I have not decided yet what I will do. As I use Voyager, I'd need to upgrade my pro version for almost 40 Euro which also *might* solve my other issue with TheBat crashing with "TMail message released before its use". OTOH if that crash does not get fixed, it would be a 40 Eur for a single "bugfix", because the current version I have, 5.x, does all I need and want concerning functionality. I think I will take a look at Thunderbird and all its functions and plugins whether they can compete with TheBat concerning filters, address books, postbox inspector and templates. And it would make a possible switch from Windows to Linux definitely more attractive, or does Ritlabs plan to release a Mac or Linux version? Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: unable to send messages from four of 24 accounts
Hi Thomas, > My settings are the same. I noticed you mention this: >> Authentication: "Perform SMTP Authentication", "Same user/password >> as for Mail Retrieval" > Did you actually key in your credentials for mail retrieval? > It's just an idea. Don't know what you mean. It is set to "standard" and uses TLS. -- Regards, Harald Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: unable to send messages from four of 24 accounts
Hi, >>>Protocols and ports: >>> >>>-Send mail- >>>Connection: "Secure to dedicated port (TLS)" >>>Port: 465 >>>Authentication: "Perform SMTP Authentication", "Same user/password as >>>for Mail Retrieval" This does not work either, same error message as before: 05.06.2016, 19:21:11: SEND - Sende Nachricht(en) - 1 Nachricht(en) in der Warteschlange 05.06.2016, 19:21:11: SEND - Einleitung TLS-Handshake GMX >05.06.2016, 19:21:11: SEND - Zertifikat S/N: xxx, Algorithmus: RSA (2048 Bits), ausgestellt von 12.11.2013 10:16:47 bis 17.11.2016 23:59:59, für 4 Host(s): mail.gmx.net, mail.gmx.de, smtp.gmx.net, smtp.gmx.de. >05.06.2016, 19:21:11: SEND - Besitzer: DE, 1&1 Mail & Media GmbH, Rhineland-Palatinate, Montabaur, server-ce...@1und1.de, mail.gmx.net. >05.06.2016, 19:21:11: SEND - Aussteller: DE, T-Systems International GmbH, T-Systems Trust Center, NRW, 57250, Netphen, Untere Industriestr. 20, TeleSec ServerPass DE-1. >05.06.2016, 19:21:11: SEND - Root: DE, Deutsche Telekom AG, T-TeleSec Trust Center, Deutsche Telekom Root CA 2 05.06.2016, 19:21:12: SEND - TLS-Handshake vollständig GMX 05.06.2016, 19:21:12: SEND - verbunden mit dem SMTP-Server GMX 05.06.2016, 19:21:12: SEND - authentifizieren (Plain)... GMX 05.06.2016, 19:22:12: SEND - Server meldet Fehler. Die Antwort ist: 05.06.2016, 19:22:12: SEND - authentifizieren (Login)... GMX 05.06.2016, 19:22:12: SEND - Server meldet Fehler. Die Antwort ist: 05.06.2016, 19:22:12: SEND - Verbindung beendet - 0 Nachricht(en) versandt But I have some additional information: Sending Emails with Thunderbird via port 587 and STARTTLS only works for 1&1 (smtp.1und1.de), not for GMX. For GMX (mail.gmx.net) I have to use port 465 and SSL/TLS. Greetings, Harald Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: unable to send messages from four of 24 accounts
Hi Sam, > There are a number of things that can go wrong, and it's typically > a problem with the hosting provider. I don't recall you saying you > had upgraded TB! or changed any settings, in fact, you said > "starting Tuesday evening, for no apparent reason, I cannot SEND > mail from the accounts with the private domains" so that tells me > something changed somewhere else. Ocassionally, I do have issues > with my provider, either because they're having system issues > (hardware issues, a patch that went bad, problem with their network > connection, etc.) or they changed settings on their systems such > that the way I've been sending and receiving email no longer works. > The former they will usually communicate through their status site > or in the support section, the latter I usually just have to work > out on my own (though I could probably contact support if needed). > So yes, things can suddenly stop working, but it's rarely a problem > with a client, particularly if nothing changed about the client. I contacted the 1&1 support. They told me that a few users complained about not more being able to send emails. All of them use TheBat, with Thunderbird it works i.e. So for me it is obvious, that there are indeed some changes (the technical supporter wasn't aware of) which are no problem for Thunderbird but for TheBat. > I don't know how 1&1 works, so I'll use my own hosting provider as > an example. As I cannot send Emails via 1&1, web.de and gmx, this cannot be a singlei issue of 1&1. My question to the supporter what all of them have in common, and he replied: They are all part (or customer?) of United Internet. So probably they will have changed something. > So you should see information on the secure connection and just > check to make sure all the certificates are valid. Which certificates, how can I check them, how can I fix that? What is the difference in TheBat vs. Thunderbird, so that Thunderbird *can* send Emails (same ports, same encryption etc.) but TheBat cannot? > Good luck! > -Sam Thanks, but I don't know what to do. And I still do not see that fixing that problem is my task. -- Kind regards, Harald Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re[3]: unable to send messages from four of 24 accounts
Hi Paul, > 6/4/2016 6:27 AM > Hi Harald, > On 6/4/2016 Harald Faber wrote: HF>> This situation is not amusing. Is Ritlabs informed about this issue in HF>> the meantime? > Notice my version of TB... I have had this problem intermittently > starting in version 4 of TB. In my most recent experience before I moved > my domain to a VPS only my sub-domains worked. My primary domain did not > work. Moving my domain to a VPS fixed the SMTP problem. How can this be > a Ritlabs problem??? If it works with Thunderbird and does not work with TheBat - what could be the reason? The Hoster? Don't think so. Is there anybody out there not having this problem? With which TheBat Version? TBH I am not willing to bite that dust and blame my Email provider when other Email clients have no problem. Especially with a commercial product. -- Kind regards, Harald Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: unable to send messages from four of 24 accounts
Hi all,, A I just finished speaking with tech support for 1&1.com. He changed A the setting from "Secure to regular port (STARTTLS)" to "Regular" and A he changed the port from 587 to 25. With these changes, I am now able A to send e-mail, although it is now no longer encrypted. ... PVN>>> I use Secure to regular port (STARTTLS) on port 26 with success. >> I just tried this. These settings do not work for me. I have to >> use "regular" and port 25. I still don't understand why. > For hotels, it is possible that they close all ports they don't know. > But are the ports that I and Paul suggested also not working for your > wife? STARTTLS with port 26 does not work for me, neither does regular plus port 25. This situation is not amusing. Is Ritlabs informed about this issue in the meantime? Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: unable to send messages from four of 24 accounts
Hi, this morning I contacted the 1&1 support too. Of course the first thing he blamed was TheBat, and as I do not use any other Email client as TheBat and TheBat-Voyager for my private Emails, I couldn't say whether other Email clients have the same problem. So we agreed to the following: 1. He would contact the backend support to find out whether there have been taken changes and keep me informed. Dunno whether he really does that or not, but because sending Emails has become a problem 2 days ago, there must be changes imo. 2. I would try SMTP sending Emails with Thunderbird to check whether this is also a client problem. For point #2 I can confirm that it is no problem sending Emails from my web.de account with Thunderbird with the same settings as in TheBat, that means: SMTP: smtp.web.de Port 587 Authentication: Normal Password (is this equivalent to "SMTP authentication RFC 2554" in TheBat?) Connection Security: STARTTLS So I guess the ball is in the game now for Ritlabs and 1&1 / United Internet (web.de and gmx belong to them) to find out what UI changed so that TheBat now has that much trouble while other Email clients have not. Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Aw: Re: unable to send messages from four of 24 accounts
Hallo Marck, HF>> The strange thing is that it suddenly happened without HF>> changes in my TheBat version settings etc. I noticed it yesterday HF>> evening at home and it is still not working, also with Voyager at work. >Another thought is an Antivirus update has interfered and is >intercepting the transaction with the server. I doubt that. At home I use Avira, at work Norton. On both systems no sending, only receiving Emails possible. HF>> What I suppose is that there might be a problem with certificates HF>> on the email provider side concerning SMTP? >Not according to the log snippet you gave. Hm. Maybe 1&1, gmx and web.de really use the same technology somewhere which did some changes? Other ideas? -- Kind regards, Harald Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Aw: Re: unable to send messages from four of 24 accounts
Hi all! > My first guess would be that the hotel wifi blocks port 25 to prevent > guests spambot infested systems spewing junk from their connection. > Your mainstream accounts will likely be using SMTP over the secure 465 > port, which is usually open for use on public networks. It is highly > possible that your personal domain email accounts are not configured > to use TLS, SLL or StartTLS so get blocked from using port 25. >-- >Cheers -- Marck D Pearlstone -- List moderator and fellow end user TB! >v7.1.18.10 (BETA) on Windows 10.0.10586 I have the same problems without using WiFi and do also use more than 3 accounts. The strange thing is that it suddenly happened without changes in my TheBat version settings etc. I noticed it yesterday evening at home and it is still not working, also with Voyager at work. What I suppose is that there might be a problem with certificates on the email provider side concerning SMTP? Or did 1&1 change something and gmx and web.de use the 1&1 smtp/route whatever (because my accounts are on web.de, gmx and 1&1)? The account log shows up like that: 02.06.2016, 10:45:40: SEND - Sende Nachricht(en) - 1 Nachrichten in der Warteschlange 02.06.2016, 10:45:40: SEND - Einleitung TLS-Handshake 02.06.2016, 10:45:40: SEND - Zertifikat S/N: 9EF8124F54680D13, Algorithmus: RSA (2048 Bits), ausgestellt von 12.11.2013 10:16:47 bis 17.11.2016 23:59:59, für 4 Host(s): mail.gmx.net, mail.gmx.de, smtp.gmx.net, smtp.gmx.de. 02.06.2016, 10:45:40: SEND - Besitzer: DE, 1&1 Mail & Media GmbH, Rhineland-Palatinate, Montabaur, server-ce...@1und1.de, mail.gmx.net. 02.06.2016, 10:45:40: SEND - Aussteller: DE, T-Systems International GmbH, T-Systems Trust Center, NRW, 57250, Netphen, Untere Industriestr. 20, TeleSec ServerPass DE-1. 02.06.2016, 10:45:40: SEND - Root: DE, Deutsche Telekom AG, T-TeleSec Trust Center, Deutsche Telekom Root CA 2 02.06.2016, 10:45:40: SEND - TLS-Handshake vollständig 02.06.2016, 10:45:40: SEND - verbunden mit dem SMTP-Server 02.06.2016, 10:45:40: SEND - authentifizieren (Plain)... 02.06.2016, 10:46:40: SEND - Server meldet Fehler. Die Antwort ist: 02.06.2016, 10:46:40: SEND - authentifizieren (Login)... 02.06.2016, 10:46:40: SEND - Server meldet Fehler. Die Antwort ist: 02.06.2016, 10:46:40: SEND - Verbindung beendet - 0 Nachrichten versandt -- Kind regards, Harald Current version is 7.1 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Printing problem
Hi all, since several versions I suffer from a strange behaviour concerning printing. I can only print once. If I try it for another time, nothing happens. Not even the print dialog opens. I always have to restart TheBat. Any hints? -- GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT! Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01 Current version is 4.2.23 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Mail Dispatcher Window size
Hello Usergroup, is it possible, and if so, how?, to have the mail dispatcher in maximized window per default each time the mail dispatcher pops up? At the moment the 4.0.34 always shows the mail dispatcher in a smaller window. Even when I maximize it hoping that this setting is saved for the future, it doesn't work. Any hints or ideas? -- Kind regards Harald mailto:[EMAIL PROTECTED] Current version is 4.0.38.0 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Mail Dispatcher Window size
Hello Miguel, There is a bug report open to this problem in https://www.ritlabs.com/bt/view.php?id=7154 The problem is certainly fixed in latest ALPHA (4.0.39.27) that I am using. So, sooner or later a next release version will include the fix. Just be patient :) Thanks for this information! This probably clarifies why Roelof cannot reproduce the problem. -- Kind regards, Harald Current version is 4.0.38.0 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Exporting filters?
Hi Peter, Hi Harald, H is it possible to export and import filters? Yes, select the filter and copy it to the clipboard with ctrl+C. Go to the other account and select the destination (eg. Incoming or Outgoing) and paste the filter with ctrl+V. Ah, so easy. :-| I have searched through all the menues but couldn't imagine what copypaste would mean in this context. Thanks and best wishes, Harald Current version is 3.99.27.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Exporting filters?
H is it possible to export and import filters? Yes, select the filter and copy it to the clipboard with ctrl+C. Go to the other account and select the destination (eg. Incoming or Outgoing) and paste the filter with ctrl+V. ++ Also, you can use the 'share with..' option, right? Where is that option hidden? Current version is 3.99.27.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Exporting filters?
Hi all, is it possible to export and import filters? My intention is to export one (or more) filter to another account where the same filter rules should be active - I do not want to add filters with many conditions manually for each email account. I haven't found this possibility - did I miss something or isn't it possible? -- Thanks and kind regards, Harald mailto:[EMAIL PROTECTED] Current version is 3.99.27.2 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Exception in newest version
Hi group, since installing to the newest TheBat version 3.99.24/1.274 I get some strange Exception after exiting TheBat. It looks like this one: http://img408.imageshack.us/my.php?image=thebatexitexceptionuk9.png (Exception ECriticalSectionsLeak...) Internet search shows that this problem ist known but happens for different reasons. But I do not find a solution whether I should act on it or take it as a flaw and leave it as it is. What is your suggestion? Thanks in advance. -- Pt! Schon vom neuen GMX MultiMessenger gehört? Der kanns mit allen: http://www.gmx.net/de/go/multimessenger Current version is 3.99.24 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Exception in newest version
Hello all, Friday, September 14, 2007, Harald Faber wrote: since installing to the newest TheBat version 3.99.24/1.274 I get some strange Exception after exiting TheBat. It looks like this one: http://img408.imageshack.us/my.php?image=thebatexitexceptionuk9.png (Exception ECriticalSectionsLeak...) Internet search shows that this problem ist known but happens for different reasons. But I do not find a solution whether I should act on it or take it as a flaw and leave it as it is. What is your suggestion? Thanks in advance. Hi Marek, do You have this error on every exit? Yes. what OS and version do You have? Win XP Media Center Edition Version 2002 ServicePack 2. I am using it on a DELL Inspiron 6400 Laptop, Intel CoreDuo 2 GHz (T2500). Do You use some plugins? if Yes, try to remove them and check again. This is what is listed in TheBat: http://img292.imageshack.us/my.php?image=thebatpluginsly5.png After removing the error-plugin still the same problem. I would have been surprised if this worked because my former version, the Christmas Edition, worked pretty well with this configuration. The exception arose after the update to 3.99.24/1.274 (professional) -- Bye Marek Mikus Czech support of The Bat! http://www.thebat.cz Using the best The Bat! 3.99.24 under Windows XP 5.1 Build 2600 Service Pack 2 with MyMacros,XMP,AnotherMacros, NOD32 Antivirus plugin and AntispamSniper v 2.6.1.2 Notebook Toshiba, Core2 Duo 1.83 GHz, 1 GB RAM Current version is 3.99.24 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html -- GMX FreeMail: 1 GB Postfach, 5 E-Mail-Adressen, 10 Free SMS. Alle Infos und kostenlose Anmeldung: http://www.gmx.net/de/go/freemail Current version is 3.99.24 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re[3]: Exception in newest version
Hi all, the action is easy to explain: Quit TheBat. After the window has closed, the exception arises. Hello Marek, I don't think that this may be caused by a plugin. This is an internal (debug) message of The Bat! If the user will try to figure out which actions did precede this message, we will be able to reproduce and fix it. -- Best regards, Maxim Masiutinmailto:[EMAIL PROTECTED] -- Pt! Schon vom neuen GMX MultiMessenger gehört? Der kanns mit allen: http://www.gmx.net/de/go/multimessenger Current version is 3.99.24 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
