[Touch-packages] [Bug 1812446] Re: Bluetooth mouse stops responding after 24-48 hours of connectivity
*** This bug is a duplicate of bug 1814925 *** https://bugs.launchpad.net/bugs/1814925 running ubuntu-bug bluez; I received a new bug id 1814925. These bugs are all related. ** This bug has been marked a duplicate of bug 1814925 Bluetooth mouse stops responding after extended deep sleep -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1812446 Title: Bluetooth mouse stops responding after 24-48 hours of connectivity Status in bluez package in Ubuntu: Incomplete Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM ISO (for this model) -Bluetooth mouse (Tested with a HP x4000b BT Laser Mouse) stops responding after 1-2 days of being connected whereas the expectation is that the mouse would continue working normally -Bluetooth settings window will initially report Bluetooth is on when opened. -Switching away and back to the Bluetooth settings GUI will now show Bluetooth as disabled, and Settings GUI will lock up until system is restarted. o Settings window can be force closed and re-opened, but it will still be locked up on the Bluetooth tab -When moving the mouse or clicking any buttons in this state, the Bluetooth icon in the top right GNOME menu bar will briefly flash the Bluetooth icon but there is no actual mouse activity. -dmesg log shows an extremely large number of events “Bluetooth: hci0: last event is not cmd complete (0x0f)” To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1812446/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1812446] Re: Bluetooth mouse stops responding after 24-48 hours of connectivity
Daniel, my name is Jill and I have the customer's capture so I have to run the apport-collect from the customer's system. Juan is our back line engineer that opened the case with you so we could have Canonical and Dell collaborate. If this is not correct. How can I get you the data? -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1812446 Title: Bluetooth mouse stops responding after 24-48 hours of connectivity Status in bluez package in Ubuntu: Incomplete Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM ISO (for this model) -Bluetooth mouse (Tested with a HP x4000b BT Laser Mouse) stops responding after 1-2 days of being connected whereas the expectation is that the mouse would continue working normally -Bluetooth settings window will initially report Bluetooth is on when opened. -Switching away and back to the Bluetooth settings GUI will now show Bluetooth as disabled, and Settings GUI will lock up until system is restarted. o Settings window can be force closed and re-opened, but it will still be locked up on the Bluetooth tab -When moving the mouse or clicking any buttons in this state, the Bluetooth icon in the top right GNOME menu bar will briefly flash the Bluetooth icon but there is no actual mouse activity. -dmesg log shows an extremely large number of events “Bluetooth: hci0: last event is not cmd complete (0x0f)” To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1812446/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1812446] Re: Bluetooth mouse stops responding after 24-48 hours of connectivity
1813208 is a duplicate of this bug. -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1812446 Title: Bluetooth mouse stops responding after 24-48 hours of connectivity Status in bluez package in Ubuntu: Incomplete Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM ISO (for this model) -Bluetooth mouse (Tested with a HP x4000b BT Laser Mouse) stops responding after 1-2 days of being connected whereas the expectation is that the mouse would continue working normally -Bluetooth settings window will initially report Bluetooth is on when opened. -Switching away and back to the Bluetooth settings GUI will now show Bluetooth as disabled, and Settings GUI will lock up until system is restarted. o Settings window can be force closed and re-opened, but it will still be locked up on the Bluetooth tab -When moving the mouse or clicking any buttons in this state, the Bluetooth icon in the top right GNOME menu bar will briefly flash the Bluetooth icon but there is no actual mouse activity. -dmesg log shows an extremely large number of events “Bluetooth: hci0: last event is not cmd complete (0x0f)” To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1812446/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1812446] Re: Bluetooth mouse stops responding after 24-48 hours of connectivity
Steven, Please click Hide on all the above comments. Only the original reporter (Juan) should run apport-collect here. Please then report your own bug by running: ubuntu-bug bluez -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1812446 Title: Bluetooth mouse stops responding after 24-48 hours of connectivity Status in bluez package in Ubuntu: Incomplete Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM ISO (for this model) -Bluetooth mouse (Tested with a HP x4000b BT Laser Mouse) stops responding after 1-2 days of being connected whereas the expectation is that the mouse would continue working normally -Bluetooth settings window will initially report Bluetooth is on when opened. -Switching away and back to the Bluetooth settings GUI will now show Bluetooth as disabled, and Settings GUI will lock up until system is restarted. o Settings window can be force closed and re-opened, but it will still be locked up on the Bluetooth tab -When moving the mouse or clicking any buttons in this state, the Bluetooth icon in the top right GNOME menu bar will briefly flash the Bluetooth icon but there is no actual mouse activity. -dmesg log shows an extremely large number of events “Bluetooth: hci0: last event is not cmd complete (0x0f)” To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1812446/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1812446] Re: Bluetooth mouse stops responding after 24-48 hours of connectivity
ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.5 Architecture: amd64 CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-01-03 (20 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) InterestingModules: rfcomm bnep btusb bluetooth Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0bda:58f4 Realtek Semiconductor Corp. Bus 001 Device 004: ID 0930:6545 Toshiba Corp. Kingston DataTraveler 102/2.0 / HEMA Flash Drive 2 GB / PNY Attache 4GB Stick Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 13 9370 Package: bluez 5.48-0ubuntu3.1 PackageArchitecture: amd64 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-43-generic root=UUID=767c0b00-e72c-44a2-bac1-9527767a7bb4 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-43.46-generic 4.15.18 Tags: bionic Uname: Linux 4.15.0-43-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 11/04/2018 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0W970W dmi.board.vendor: Dell Inc. dmi.board.version: A01 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd11/04/2018:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0W970W:rvrA01:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9370 dmi.sys.vendor: Dell Inc. hciconfig: rfkill: 1: phy0: Wireless LAN Soft blocked: no Hard blocked: no ** Tags added: apport-collected -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1812446 Title: Bluetooth mouse stops responding after 24-48 hours of connectivity Status in bluez package in Ubuntu: Incomplete Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM ISO (for this model) -Bluetooth mouse (Tested with a HP x4000b BT Laser Mouse) stops responding after 1-2 days of being connected whereas the expectation is that the mouse would continue working normally -Bluetooth settings window will initially report Bluetooth is on when opened. -Switching away and back to the Bluetooth settings GUI will now show Bluetooth as disabled, and Settings GUI will lock up until system is restarted. o Settings window can be force closed and re-opened, but it will still be locked up on the Bluetooth tab -When moving the mouse or clicking any buttons in this state, the Bluetooth icon in the top right GNOME menu bar will briefly flash the Bluetooth icon but there is no actual mouse activity. -dmesg log shows an extremely large number of events “Bluetooth: hci0: last event is not cmd complete (0x0f)” To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1812446/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
[Touch-packages] [Bug 1812446] Re: Bluetooth mouse stops responding after 24-48 hours of connectivity
Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal: apport-collect 1812446 When reporting bugs in the future please use apport by using 'ubuntu- bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs. ** Tags added: bionic ** Package changed: gnome-shell (Ubuntu) => ubuntu ** Changed in: ubuntu Status: New => Incomplete ** Package changed: ubuntu => bluez (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to bluez in Ubuntu. https://bugs.launchpad.net/bugs/1812446 Title: Bluetooth mouse stops responding after 24-48 hours of connectivity Status in bluez package in Ubuntu: Incomplete Bug description: Tested on Dell XPS 9370, Ubuntu 18.04 Dell OEM ISO (for this model) -Bluetooth mouse (Tested with a HP x4000b BT Laser Mouse) stops responding after 1-2 days of being connected whereas the expectation is that the mouse would continue working normally -Bluetooth settings window will initially report Bluetooth is on when opened. -Switching away and back to the Bluetooth settings GUI will now show Bluetooth as disabled, and Settings GUI will lock up until system is restarted. o Settings window can be force closed and re-opened, but it will still be locked up on the Bluetooth tab -When moving the mouse or clicking any buttons in this state, the Bluetooth icon in the top right GNOME menu bar will briefly flash the Bluetooth icon but there is no actual mouse activity. -dmesg log shows an extremely large number of events “Bluetooth: hci0: last event is not cmd complete (0x0f)” To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1812446/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
