I was hit this bug and it turned out that for me the best fix was to
start /usr/lib/x86_64-linux-gnu/polkit-mate/polkit-mate-authentication-
agent-1 before using the software-properties-gtk application.
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This bug was fixed in the package software-properties - 0.96.24.32.13
---
software-properties (0.96.24.32.13) bionic; urgency=medium
* softwareproperties/gtk/SoftwarePropertiesGtk.py:
- Gtk is doing something that takes a lock while processing checkbox
toggled events, the
I had already applied the temporary fix as per comment #39 but I
upgraded to version 0.96.24.32.13 in -proposed anyway. Attempting to
check/uncheck any of the options on the 'Other Software' tab displayed a
prompt to enter the 'admin' password. So I can also verify the issue
will be fixed with
Verified the test case using software-properties-gtk 0.96.24.32.13 from
bionic-proposed.
** Tags removed: verification-needed verification-needed-bionic
** Tags added: verification-done verification-done-bionic
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Hello PJSingh5000, or anyone else affected,
Accepted software-properties into bionic-proposed. The package will
build now and be available at https://launchpad.net/ubuntu/+source
/software-properties/0.96.24.32.13 in a few hours, and then in the
-proposed repository.
Please help us by testing
** Changed in: software-properties (Ubuntu Bionic)
Status: Confirmed => Fix Committed
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Title:
** Description changed:
+ * Impact
+ Changes on the 'Other Software tab' sometime fail to ask for credential and
fail to apply as a consequence
+
+ * Test Case
+ - start software-properties-gtk
+ - got to the 'Other Software Tab'
+ - try to change the value of a checkbox
+
+ The change should
This bug was fixed in the package software-properties - 0.98.9
---
software-properties (0.98.9) focal; urgency=medium
* softwareproperties/gtk/SoftwarePropertiesGtk.py:
- Gtk is doing something that takes a lock while processing checkbox
toggled events, the polkit auth
** No longer affects: gnome-shell (Ubuntu Bionic)
** No longer affects: gnome-shell (Ubuntu)
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Title:
** Changed in: software-properties (Ubuntu Bionic)
Importance: Undecided => High
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Title:
Software &
** Changed in: software-properties (Ubuntu)
Status: Confirmed => In Progress
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Title:
Software &
@Gunnar, thanks for testing! The sleep is a workaround, not a proper fix
though. I would guess that something in the gtk widgets used is taking a
grab which prevents the shell to be able to displays it's dialog so the
proper fix would be to try to understand if that's an event or something
we need
@Sebastien: I can confirm that your workaround fixes it for me. (Race
condition?)
Would be nice if it could be uploaded to focal to start with...
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Ok, I'm a machine where I get the issue now
editing
/usr/lib/python3/dist-packages/softwareproperties/gtk/SoftwarePropertiesGtk.py
l853 in def on_isv_source_toggled
to add (before the try)
import time
time.sleep(0.1)
seems enough to workaround the bug
** Changed in: gnome-shell (Ubuntu)
I see this issue in focal. Nothing happens if I try to enable or disable
a source in the "Other Software" tab by clicking a checkbox. I get the
same error message as mentioned in comment #2 if I start software-
properties-gtk in terminal.
Adding or removing sources works, but not
As already mentioned...
> Mouse-click/s do not work (no feedback) and produces an error in the terminal.
> Keyboard navigation and 'Enter' works fine (Authentication window appears)
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Agreed, the low activity could be because the bug is confirmed,
reproduced and set at high priority. Most users who face the same issue
(myself included) won't see any reason to add to the issue when a
solution seems to be on its way.
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I saw this bug mentioned on https://discourse.ubuntu.com/t/release-bugs-
for-week-commencing-monday-24th-february-2020/14540
with the comment "can’t confirm, lew activity, suggest we untarget from
rls set"
It would really be a shame if this stays the way it is now, since it is
annoying for those
** Tags removed: disco
** Tags removed: artful
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Title:
Software & Updates application does not permit
What this triggers in the logs:
gnome-shell:
> polkitAuthenticationAgent: Received 2 identities that can be used for
> authentication. Only considering one.
> pushModal: invocation of begin_modal failed
> polkitAuthenticationAgent: Failed to show modal dialog. Dismissing
> authentication
Video of the bug
** Attachment added: "Screencast from 02-12-19 16:00:10.webm"
https://bugs.launchpad.net/ubuntu/bionic/+source/gnome-shell/+bug/1727908/+attachment/5309266/+files/Screencast%20from%2002-12-19%2016%3A00%3A10.webm
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Just tested on focal. I didn't have the repo, so I added it:
```
deb http://archive.canonical.com/ubuntu focal partner
```
It correctly asked me the password and after that it was added. I deselected it
to verify this bug.
Then I closed the software-properties-gtk window.
To then verify the bug,
I am also facing this issue in Ubuntu 19.10 Eoan Ermine
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Title:
Software & Updates application does not
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: gnome-shell (Ubuntu Bionic)
Status: New => Confirmed
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Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: software-properties (Ubuntu Bionic)
Status: New => Confirmed
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** Changed in: gnome-shell (Ubuntu Bionic)
Assignee: (unassigned) => Sebastien Bacher (seb128)
** Changed in: gnome-shell (Ubuntu)
Assignee: (unassigned) => Sebastien Bacher (seb128)
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** Changed in: software-properties (Ubuntu Bionic)
Assignee: (unassigned) => Sebastien Bacher (seb128)
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Assigning to Seb since he's looked at it. Please assign to me if I can
help test / produce.
** Also affects: software-properties (Ubuntu Bionic)
Importance: Undecided
Status: New
** Also affects: gnome-shell (Ubuntu Bionic)
Importance: Undecided
Status: New
** Changed in:
** Tags added: rls-bb-incoming
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Title:
Software & Updates application does not permit changes on the
I discovered that the Software & Updates application "Authentication"
tab's "Remove" button does not work properly too. After pressing the
"Remove" button, pkexec was called. After submitting the password for
administration level, nothing happens, i.e. Trusted software keys that
was selected for
I encountered this same issue in a freshly installed Ubuntu 18.04
system.
$ uname -a
Linux Machine 5.0.0-25-generic #26~18.04.1-Ubuntu SMP Thu Aug 1 13:51:02 UTC
2019 x86_64 x86_64 x86_64 GNU/Linux
$ lsb_release -rd
Description:Ubuntu 18.04.3 LTS
Release:18.04
$ gnome-shell
Ubuntu version 19.04
GTK3 version 3.24.8-1ubuntu1
Gnome Shell Version 3.32.0
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Title:
Software & Updates
Still present in Ubuntu 19.04, fresh install.
(Although, now, clicking twice seems to bring up the authentication
dialog, and you don't have to click very rapidly).
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** Tags removed: amd64
** Tags added: eoan
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Title:
Software & Updates application does not permit
Oops, I meant to say, "Less than *4* doesn't work, and more than 4 are
not necessary."
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Title:
Software
Interesting...
I tried that, and I noticed that 4 rapid clicks (actually taps on my
touchpad) consistently brings up the pkexec password box. Less than 3
doesn't work, and more than 4 are not necessary.
Once you've been authenticated, you are able to make changes on the
Other Software tab, as
I find that primary(left-clicking) up to 15 or 20+ times _eventually_
spawns the pkexec-gui box.
On Wed, Mar 20, 2019 at 9:26 AM Bjoern H. <1727...@bugs.launchpad.net>
wrote:
> I have this issue both in 18.10 and 19.04. Using arrows and space does
> not work, the only workaround I've found is
I have this issue both in 18.10 and 19.04. Using arrows and space does
not work, the only workaround I've found is "sudo software-properties-
gtk". Would be happy to provide any details that could be useful.
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Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: gnome-shell (Ubuntu)
Status: New => Confirmed
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the gnome-shell error is a bit weird, maybe there is an issue on this
component
** Also affects: gnome-shell (Ubuntu)
Importance: Undecided
Status: New
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This is what I get (fresh, updated 19.04
Dec 20 09:17:35 doug-Lenovo-IdeaPad-Y510P gnome-shell[4457]:
polkitAuthenticationAgent: Failed to show modal dialog. Dismissing
authentication request for action-id com.ubuntu.softwareproperties.applychanges
cookie
Well, I can't trigger the issue on fresh 18.04 or 18.10 Ubuntu install
with the default session, could be a timing issue and specific to some
configs...
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This definitely occurs in both 18.04 & 19.04 but only in a ubuntu (gnome)
session
Is not an issue in wayland or unity(7) sessions
** Tags added: disco gnome-session
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Can confirm that this is reproducible with the standard Ubuntu session
in 18.04.01 and 18.10, tested both with the vanilla install with no
updates and also fully updated.
However, notice a few things:
- If you repeatedly click the checkbox it will sometimes trigger the
authentication window
-
Using GTK_THEME=Adwaita software-properties-gtk works fine as well...
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Title:
Software & Updates
Sebastien, at present I can't confirm this on Xubuntu 18.04 but I still
see a problem with Ubuntu 18.04 for which I have vanilla-gnome-desktop
installed so using the Adwaita theme·
If I try to select or deselect anything on the "Other Software" tab I
see the panel dim slightly as if the prompt
Thank you for your bug report, I can't confirm that problem neither on
18.04 nor 18.10 though, it might be specific to some
configuration/theme/session. Do you use the standard ubuntu session?
** Changed in: software-properties (Ubuntu)
Importance: Undecided => High
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Work-around : User arrow keys and press space to select
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Title:
Software & Updates application does not
Temporary work-around: Rapidly clicking the checkbox will trigger the
prompt for your password and make the desired change.
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I have the same problem on at least 6 computers with 18.04.1 now.
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Title:
Software & Updates application
** Tags added: bionic
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Title:
Software & Updates application does not permit changes on the "Other
After I click on the "Canonical Partners" on the "Other Software" tab, I
do ~not~ see an OK button. Also, I am not prompted to enter a password.
** Attachment added: "No OK button or password dialog after clicking "Canonical
Partners" checkbox."
After I click on the "Canonical Partners" on the "Other Software" tab, I
do ~not~ see an OK button. Also, I am not prompted to enter a password.
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This may be a duplicate of bug 1660100.
However, I'm also suffering from the same issue. But I'd like to add
that, after trying to edit any of the entries and clicking "OK" in the
dialog that shows up, the password prompts shows up. After we input the
password, the ability to check/uncheck
Got the same bug in 17.10 on Ubuntu on Xorg.
Steps to reproduce:
1. Install Ubuntu 17.10
2. Login to Ubuntu on Xorg session
3. Launch software-properties-gtk from terminal
4. Open "Other Software" tab, click on checkbox near "Canonical partners"
5. Get "ERROR:root:Authentication canceled, changes
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: software-properties (Ubuntu)
Status: New => Confirmed
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Note, when I run software-properties-gtk from the command line, here is
the output I receive whenever I click on a checkbox on the "Other
Software" tab.
$ software-properties-gtk
ERROR:root:Authentication canceled, changes have not been saved
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