Re: [U2] [OT] Support Ticket Software
Thanks for the link, Larry. It appears that's the right company. Their sales people couldn't answer my question and referred me to tech support. After going through their telephone hell I sat on hold about 45 minutes and gave up. From their forums it appears that the originator of a ticket can be given permissions to view or edit tickets, but doesn't have to be. I don't know if I can persuade BC to do it, though. Charlie On 10-23-2013 12:19 PM, Larry Hiscock wrote: http://www.salesforce.com/remedyforce/features/ Larry Hiscock Western Computer Services -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Charlie Noah Sent: Wednesday, October 23, 2013 8:47 AM To: U2 Users List Subject: Re: [U2] [OT] Support Ticket Software Hi Symeon, I had looked at salesforce and it wasn't really intuitive that they had a support ticket system. I think they are the one, though. The reason I was curious is that BigCommerce said that under the new system they sprung on us unannounced over the weekend, we could enter support tickets, but not look up or view tickets we'd submitted. I thought that was rather strange. I've never used a system before where I couldn't view my tickets. The old system they used allowed viewing of tickets, and responding either via email or online. It's just one more capability BC has taken away - and to think I moved away from Intuit for doing that very same thing... Thanks, Charlie On 10-23-2013 2:14 AM, Symeon Breen wrote: The secure server at force.com , e.g. secure.force.com ? which would be salesforce - and they do have ticketing software -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Charlie Noah Sent: 23 October 2013 03:55 To: U2 Users List Subject: [U2] [OT] Support Ticket Software My online store platform has switched to a new support ticket system called secure.force, but I can't find any info on the company that markets it, and of course, my provider won't tell me anything about it. Has anyone seen or know anything about it? Thanks, Charlie Tiny Bear Wild Bird Store Home of Safety Net Shipping http://www.TinyBearWildBirdStore.com Toll Free: 1-855-TinyBear (855-846-9232) ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] [OT] Support Ticket Software
Charlie: Welcome to the new world of technology. sigh... Bill - Original Message - *From:* cwn...@comcast.net *To:* U2 Users List u2-users@listserver.u2ug.org *Date:* 10/24/2013 6:49 AM *Subject:* Re: [U2] [OT] Support Ticket Software Thanks for the link, Larry. It appears that's the right company. Their sales people couldn't answer my question and referred me to tech support. After going through their telephone hell I sat on hold about 45 minutes and gave up. From their forums it appears that the originator of a ticket can be given permissions to view or edit tickets, but doesn't have to be. I don't know if I can persuade BC to do it, though. Charlie On 10-23-2013 12:19 PM, Larry Hiscock wrote: http://www.salesforce.com/remedyforce/features/ Larry Hiscock Western Computer Services -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Charlie Noah Sent: Wednesday, October 23, 2013 8:47 AM To: U2 Users List Subject: Re: [U2] [OT] Support Ticket Software Hi Symeon, I had looked at salesforce and it wasn't really intuitive that they had a support ticket system. I think they are the one, though. The reason I was curious is that BigCommerce said that under the new system they sprung on us unannounced over the weekend, we could enter support tickets, but not look up or view tickets we'd submitted. I thought that was rather strange. I've never used a system before where I couldn't view my tickets. The old system they used allowed viewing of tickets, and responding either via email or online. It's just one more capability BC has taken away - and to think I moved away from Intuit for doing that very same thing... Thanks, Charlie On 10-23-2013 2:14 AM, Symeon Breen wrote: The secure server at force.com , e.g. secure.force.com ? which would be salesforce - and they do have ticketing software -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Charlie Noah Sent: 23 October 2013 03:55 To: U2 Users List Subject: [U2] [OT] Support Ticket Software My online store platform has switched to a new support ticket system called secure.force, but I can't find any info on the company that markets it, and of course, my provider won't tell me anything about it. Has anyone seen or know anything about it? Thanks, Charlie Tiny Bear Wild Bird Store Home of Safety Net Shipping http://www.TinyBearWildBirdStore.com Toll Free: 1-855-TinyBear (855-846-9232) ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] [OT] Support Ticket Software
The secure server at force.com , e.g. secure.force.com ? which would be salesforce - and they do have ticketing software -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Charlie Noah Sent: 23 October 2013 03:55 To: U2 Users List Subject: [U2] [OT] Support Ticket Software My online store platform has switched to a new support ticket system called secure.force, but I can't find any info on the company that markets it, and of course, my provider won't tell me anything about it. Has anyone seen or know anything about it? Thanks, Charlie Tiny Bear Wild Bird Store Home of Safety Net Shipping http://www.TinyBearWildBirdStore.com Toll Free: 1-855-TinyBear (855-846-9232) ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] [OT] Support Ticket Software
Hi Symeon, I had looked at salesforce and it wasn't really intuitive that they had a support ticket system. I think they are the one, though. The reason I was curious is that BigCommerce said that under the new system they sprung on us unannounced over the weekend, we could enter support tickets, but not look up or view tickets we'd submitted. I thought that was rather strange. I've never used a system before where I couldn't view my tickets. The old system they used allowed viewing of tickets, and responding either via email or online. It's just one more capability BC has taken away - and to think I moved away from Intuit for doing that very same thing... Thanks, Charlie On 10-23-2013 2:14 AM, Symeon Breen wrote: The secure server at force.com , e.g. secure.force.com ? which would be salesforce - and they do have ticketing software -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Charlie Noah Sent: 23 October 2013 03:55 To: U2 Users List Subject: [U2] [OT] Support Ticket Software My online store platform has switched to a new support ticket system called secure.force, but I can't find any info on the company that markets it, and of course, my provider won't tell me anything about it. Has anyone seen or know anything about it? Thanks, Charlie Tiny Bear Wild Bird Store Home of Safety Net Shipping http://www.TinyBearWildBirdStore.com Toll Free: 1-855-TinyBear (855-846-9232) ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
Re: [U2] [OT] Support Ticket Software
http://www.salesforce.com/remedyforce/features/ Larry Hiscock Western Computer Services -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Charlie Noah Sent: Wednesday, October 23, 2013 8:47 AM To: U2 Users List Subject: Re: [U2] [OT] Support Ticket Software Hi Symeon, I had looked at salesforce and it wasn't really intuitive that they had a support ticket system. I think they are the one, though. The reason I was curious is that BigCommerce said that under the new system they sprung on us unannounced over the weekend, we could enter support tickets, but not look up or view tickets we'd submitted. I thought that was rather strange. I've never used a system before where I couldn't view my tickets. The old system they used allowed viewing of tickets, and responding either via email or online. It's just one more capability BC has taken away - and to think I moved away from Intuit for doing that very same thing... Thanks, Charlie On 10-23-2013 2:14 AM, Symeon Breen wrote: The secure server at force.com , e.g. secure.force.com ? which would be salesforce - and they do have ticketing software -Original Message- From: u2-users-boun...@listserver.u2ug.org [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Charlie Noah Sent: 23 October 2013 03:55 To: U2 Users List Subject: [U2] [OT] Support Ticket Software My online store platform has switched to a new support ticket system called secure.force, but I can't find any info on the company that markets it, and of course, my provider won't tell me anything about it. Has anyone seen or know anything about it? Thanks, Charlie Tiny Bear Wild Bird Store Home of Safety Net Shipping http://www.TinyBearWildBirdStore.com Toll Free: 1-855-TinyBear (855-846-9232) ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
[U2] [OT] Support Ticket Software
My online store platform has switched to a new support ticket system called secure.force, but I can't find any info on the company that markets it, and of course, my provider won't tell me anything about it. Has anyone seen or know anything about it? Thanks, Charlie Tiny Bear Wild Bird Store Home of Safety Net Shipping http://www.TinyBearWildBirdStore.com Toll Free: 1-855-TinyBear (855-846-9232) ___ U2-Users mailing list U2-Users@listserver.u2ug.org http://listserver.u2ug.org/mailman/listinfo/u2-users
