Re: [Ubnt_users] Ubiquiti Support?

2019-03-11 Thread Ralph 
Then maybe there’s hope that someone from UBNT will contact me again someday. 

I have a ticket that has seen no movement since, I think, December. And it is a 
bug in Unifi that is keeping me from upgrading the AC Outdoor Mesh pros to 
anything even faintly resembling current firmware.

 

From:  on behalf of Nick Bright 

Organization: Valnet Holdings, LLC
Reply-To: Ubiquiti Users Group 
Date: Monday, March 11, 2019 at 1:45 PM
To: 
Subject: Re: [Ubnt_users] Ubiquiti Support?

 

No, I didn't get any response at all. However, as a result of this post, 
somebody @ubnt.com did email me directly; so there's that.

 

On 3/11/2019 12:00 PM, Josh Luthman wrote:

Did you get an auto response?  If so just bump it.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

 

On Mon, Mar 11, 2019, 12:57 PM Nick Bright  wrote:

Does anybody know how long it usually takes supp...@ubnt.com to respond 
to an inquiry? I emailed them 5 days ago and it's been radio silence.

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Re: [Ubnt_users] Ubiquiti Support?

2019-03-11 Thread Nick Bright 
No, I didn't get any response at all. However, as a result of this post, 
somebody @ubnt.com did email me directly; so there's that.


On 3/11/2019 12:00 PM, Josh Luthman wrote:

Did you get an auto response?  If so just bump it.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Mon, Mar 11, 2019, 12:57 PM Nick Bright > wrote:


Does anybody know how long it usually takes supp...@ubnt.com
 to respond
to an inquiry? I emailed them 5 days ago and it's been radio silence.

-- 
---

-  Nick Bright                                -
-  Vice President of Technology               -
-  Valnet -=- We Connect You -=-              -
-  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
-  Web http://www.valnet.net/                -
---
- Are your files safe?                        -
- Valnet Vault - Secure Cloud Backup          -
- More information & 30 day free trial at     -
- http://www.valnet.net/services/valnet-vault -
---

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--
---
-  Nick Bright-
-  Vice President of Technology   -
-  Valnet -=- We Connect You -=-  -
-  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
-  Web http://www.valnet.net/ -
---
- Are your files safe?-
- Valnet Vault - Secure Cloud Backup  -
- More information & 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
---

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Re: [Ubnt_users] Ubiquiti Support?

2019-03-11 Thread Jay Weekley 
The last email I have from that list was received on 3/1/19. Apparently, 
not much activity.

Mimbres Communications wrote:
> Have to admit I've never actually used that email.
>
> We get fast enough response (generally from someone with a clue) via 
> the Community.
>
> On Mon, Mar 11, 2019 at 10:57 AM Nick Bright  > wrote:
>
> Does anybody know how long it usually takes supp...@ubnt.com
>  to respond
> to an inquiry? I emailed them 5 days ago and it's been radio silence.
>
> -- 
> ---
> -  Nick Bright-
> -  Vice President of Technology   -
> -  Valnet -=- We Connect You -=-  -
> -  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
> -  Web http://www.valnet.net/-
> ---
> - Are your files safe?-
> - Valnet Vault - Secure Cloud Backup  -
> - More information & 30 day free trial at -
> - http://www.valnet.net/services/valnet-vault -
> ---
>
> ___
> Ubnt_users mailing list
> Ubnt_users@wispa.org 
> http://lists.wispa.org/mailman/listinfo/ubnt_users
>
>
>
> -- 
> Kurt Albershardt  |  Mimbres Communications, LLC  |  575-342-0042
>
>
> ___
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Re: [Ubnt_users] Ubiquiti Support?

2019-03-11 Thread Josh Luthman 
Did you get an auto response?  If so just bump it.

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Mon, Mar 11, 2019, 12:57 PM Nick Bright  wrote:

> Does anybody know how long it usually takes supp...@ubnt.com to respond
> to an inquiry? I emailed them 5 days ago and it's been radio silence.
>
> --
> ---
> -  Nick Bright-
> -  Vice President of Technology   -
> -  Valnet -=- We Connect You -=-  -
> -  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
> -  Web http://www.valnet.net/ -
> ---
> - Are your files safe?-
> - Valnet Vault - Secure Cloud Backup  -
> - More information & 30 day free trial at -
> - http://www.valnet.net/services/valnet-vault -
> ---
>
> ___
> Ubnt_users mailing list
> Ubnt_users@wispa.org
> http://lists.wispa.org/mailman/listinfo/ubnt_users
>
___
Ubnt_users mailing list
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Re: [Ubnt_users] Ubiquiti Support?

2019-03-11 Thread Mimbres Communications 
Have to admit I've never actually used that email.

We get fast enough response (generally from someone with a clue) via the
Community.

On Mon, Mar 11, 2019 at 10:57 AM Nick Bright  wrote:

> Does anybody know how long it usually takes supp...@ubnt.com to respond
> to an inquiry? I emailed them 5 days ago and it's been radio silence.
>
> --
> ---
> -  Nick Bright-
> -  Vice President of Technology   -
> -  Valnet -=- We Connect You -=-  -
> -  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
> -  Web http://www.valnet.net/ -
> ---
> - Are your files safe?-
> - Valnet Vault - Secure Cloud Backup  -
> - More information & 30 day free trial at -
> - http://www.valnet.net/services/valnet-vault -
> ---
>
> ___
> Ubnt_users mailing list
> Ubnt_users@wispa.org
> http://lists.wispa.org/mailman/listinfo/ubnt_users
>


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Kurt Albershardt  |  Mimbres Communications, LLC  |  575-342-0042
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[Ubnt_users] Ubiquiti Support?

2019-03-11 Thread Nick Bright 
Does anybody know how long it usually takes supp...@ubnt.com to respond 
to an inquiry? I emailed them 5 days ago and it's been radio silence.

-- 
---
-  Nick Bright-
-  Vice President of Technology   -
-  Valnet -=- We Connect You -=-  -
-  Tel 888-332-1616 x 315 / Fax 620-331-0789  -
-  Web http://www.valnet.net/ -
---
- Are your files safe?-
- Valnet Vault - Secure Cloud Backup  -
- More information & 30 day free trial at -
- http://www.valnet.net/services/valnet-vault -
---

___
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