** Changed in: thunderbird
Status: New => Invalid
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https://bugs.launchpad.net/bugs/1215524
Title:
Thunderbird deletes messages rather than move them to Deleted
To manage
Launchpad has imported 18 comments from the remote bug at
https://bugzilla.mozilla.org/show_bug.cgi?id=1475900.
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** Tags removed: precise
** Tags added: bionic
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Title:
Thunderbird deletes messages rather than move them to Deleted
To manage notifications
My apologies, John. I see you are correct.
I will forward the two screen shots to the Mozilla team.
Thanks
G
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Title:
Thunderbird deletes
G,
I've already attached screen prints of my Gmail list of folders in my
Comments #9 & #22. Please clarify what you want.
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Title:
Thunderbird
Hi John,
The Mozilla team have tried to replicate your problem and can't so far.
See comments in the Mozilla upstream bug report:
https://bugzilla.mozilla.org/show_bug.cgi?id=1475900
Could you attach screen print(s) of your GMail list of folders? It might
have to be two screen prints since it is
Hi John,
I forwarded your two screen shots to the Mozilla programmers in their bug
tracker (link is in comment #9 above).
Hopefully, they will action it soon. Though, I must advise that it may
take a long time for them to action it, as the programmers themselves
are also volunteers. Thank you
Thanks for taking the time to post another screen shot for me, John. I will
forward your two screen shots to the Mozilla programmers now.
I think we are narrowing it down.
I suspect that it might be because your deleted folder has the name
"Deleted" instead of "Trash" but I am not a programmer
Rest of gmail Server Settings attached. No Trash folder. Local Language
(in Ubuntu & T'bird Spell Checker) is English Great Britain (GB)/ United
Kingdom (UK).
** Attachment added: "gmailServerSettings 2.png"
Hi John. Thanks for the screenshot. That's very interesting. That's not
the whole list, is it? You mentioned it was "Deleted" folder, not
"Trash" - could you upload a screenshot of the part of the list that
shows that? I would like to pass that on to the Mozilla group.
Is there also a "Trash"
Hi G,
It was stupid of me to forget about the delay option. Screenshot
attached.
** Attachment added: "gmailServerSettings.png"
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1215524/+attachment/5178148/+files/gmailServerSettings.png
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Hi John,
Are you using the program called "Screenshot"? I had to install it, I think.
Screenshot has an option, right on the opening screen, that allows you
to set a delay before it takes the picture. However the option only
works with full screen capture or perhaps current window capture (not
Hi G,
Not able to take screenshot showing drop down list as I as soon as I try
to take a Screenshot (run by either clicking its icon in Favourites or
by clicking the Show Apps icon and searching for Screenshot and pressing
Enter) it removes the drop down list from the display and the .png file
Hi John,
I think I am narrowing it down.
I see the difference between your 'Move to folder' settings and mine. I realize
you already attached a screen shot of the server settings screen.
Could you take a new screen shot of the server settings with the drop-down
lists shown?
See attached example
Hi G,
I have Ubuntu 16.04 with T'bird 52.9.1 on 2 PCs and Ubuntu 18.04 (clean
installed) with T'bird 52.9.1 on the other. All have same problem. None
of them have a Trash folder. All have a Deleted folder created by T'bird
(i.e. not by me). Your statement about the settings is correct except
that
Hello John. I have tested this with a testing GMAIL account on the
Thunderbird 60 (latest version - manual testing upgrade) and version
57.0b2 (available through beta upgrade channel). In these two versions,
the deleted emails go correctly to the trash bin.
Just to clarify,
In the account -->
OK, John, I will look at trying to do the same in the latest version of
Thunderbird.
Thanks
:)
G
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Title:
Thunderbird deletes messages rather
I don't know about the "leave message on server" option.
However, In Edit -> Account Settings -> -> Server Seetings, the option is set
for "When I delete a message", "Move it to this folder" "Deleted on gmail".
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Oh, that's great, John. Can you tell me where the "leave message on server"
option is, in the preferences window? (when using IMAP)
I am new to this and I can't seem to find it.
Take care
:)
G
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Hi G
BTW I use IMAP not POP.
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Title:
Thunderbird deletes messages rather than move them to Deleted
To manage notifications about this bug go
Hi John, I have tried to set up a POP account in testing but am unable to do
so. This is as far as I can go on this. I will keep an eye on this and the
accompanying Mozilla bug report.
Hopefully they can include a fix in the next version.
Thanks
G
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Hi John,
Just to give you an update. The Mozilla are looking at it. I have had a
question from them asking for more clarification on this yesterday.I will test
it on the beta version shortly.
:)
G
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Hi John,
Just to give you an update. The Mozilla are looking at it. I have had a
question from them asking for more clarification on this yesterday.I will test
it on the beta version shortly.
:)
G
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Hi John,
I have created an "upstream" bug report at the Thunderbird/Mozilla bug report
site called Bugzilla. And I have linked that bug report to this one.
Here is the link to the other report:
https://bugzilla.mozilla.org/show_bug.cgi?id=1475900
This is as far as I can go on this ticket. I
** Bug watch added: Mozilla Bugzilla #1475900
https://bugzilla.mozilla.org/show_bug.cgi?id=1475900
** Also affects: thunderbird via
https://bugzilla.mozilla.org/show_bug.cgi?id=1475900
Importance: Unknown
Status: Unknown
** Changed in: thunderbird (Ubuntu)
Status:
Hi g,
In my server settings, I do you have the "leave messages on server" box checked
I'm reluctant to change that as sometimes: I delete a message by accident, or
later I realise that I shouldn't have deleted it. When I do either of those
deleted actions, that results in the message being
To do workaround option (b), you have to set your archived messages to go to
the local trash folder.
See attached screen print.
Hope this helps
:)
G
** Attachment added: "Archive to Trash Folder Settings"
Hi John,
This sounds similar to another ticket:
https://bugs.launchpad.net/ubuntu/+source/thunderbird/+bug/1251182
Also
There may be two possible workarounds:
>From comment number 8 in the mozilla ticket:
https://bugzilla.mozilla.org/show_bug.cgi?id=786551
A possible workaround:
(a) Use "move
By the way, to get to the archive settings:
Settings
Copies & Folders
Halfway down on the right side is the "Message Archives" section shown in the
screen print.
Thanks
G
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Hi John,
In your server settings, do you have the "leave messages on server" box checked?
I have that checked (see screen shot) and I am having a similar problem with my
Thunderbird. I delete a message and nothing happens. Then I close TB and start
it again. Then the message I deleted has
This is still a problem on Thunderbird 52.8.0 64 bit..
I interrupted runningg "sudo apport-collect 1215524" after a minute because it
didn't do anything in my browser (Chrome as I no longer use Firefox; it didn't
launch Firefox either). Terminal output was:
The authorization page:
Hello John,
Thank you for submitting this bug and reporting a problem with Thunderbird.
You made this bug report in 2013 and there have been several versions of
Ubuntu and Thunderbird since then.
Could you confirm that this is no longer a problem and that we can close the
ticket?
Or, if it is
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